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False Alarms

Glass Break Detector False Alarms
It is important to regularly test and maintain all system sensors. A low battery or abnormal damage to the sensor can cause irregular activity. Troubleshooting False Alarms Make sure the sensor is…
- updated 1 yr ago
- 1629
- Glass Break Detector
Door/Window Sensor Tampering
Most alarm equipment has a built-in tamper switch to deter unauthorized interference. When the panel reports a tamper trouble condition it usually means the mounting plate and the sensor case are…
- updated 1 yr ago
- 8771
- 2
- Door/Window Sensors
Flood + Freeze Sensor Not Triggering
Troubleshooting Steps If you feel a sensor is not properly triggering we recommend testing the sensor. Note that if the sensor is not learned into the system,…
- updated 1 yr ago
- 689
- Flood Sensor
Motion Detector Not Triggering
Troubleshooting Steps If you feel your sensor is not properly triggering we recommend testing the sensor. Your motion detector will only trigger every 3 minutes unless you are using the tamper button…
- updated 1 yr ago
- 4249
- 1
- Motion Detector
Glass Break Detector Not Triggering
Troubleshooting Steps If you feel a sensor is not properly triggering we recommend testing the sensor. Note that if the sensor is not learned into the system,…
- updated 1 yr ago
- 2206
- 1
- Glass Break Detector
Smoke/Heat/Freeze Detector Not Triggering
Troubleshooting Steps If you feel a sensor is not properly triggering we recommend testing the sensor. Note that if the sensor is not learned into the system,…
- updated 1 yr ago
- 954
- Legacy Sensors
Door/Window Sensor Not Triggering
Troubleshooting Steps If you feel a sensor is not properly triggering we recommend testing the sensor. Note that if the sensor is not learned into the panel it will not register on the panel when you…
- updated 1 yr ago
- 3856
- Door/Window Sensors
Panic Button Not Triggering
Troubleshooting Steps If you feel a sensor is not properly triggering we recommend testing the sensor. Note that if the sensor is not learned into the panel it will not register on the panel when you…
- updated 6 mths ago
- 563
- Panic Button
How Can I Prevent False Alarms?
What is a false alarm? A false alarm, also called a nuisance alarm, is an erroneous report of an emergency, bringing emergency services to a place where they are not needed.…
- updated 1 yr ago
- 3573
- False Alarms
Carbon Monoxide Detector Not Triggering
Troubleshooting Steps If you feel your sensor is not triggering or communicating please Check the Following: Verify that the batteries in the sensor are new Move the Sensor closer to the Hub Make…
- updated 1 yr ago
- 663
- 1
- Carbon Monoxide Detector
Door/Window Sensor not Responding
This article will help assist you to troubleshoot your door or window sensor when it is not responding. Verify the magnet alignment/gap size is less than 1 inch If the spacing is good,…
- updated 1 yr ago
- 4791
- 2
- Door/Window Sensors
Motion Detector Sensitivity
By default and under proper circumstances, Motion detectors will not detect a body under 30 lbs. Adjusting Settings for Pets To change the setting: Open the back of the Motion detector Remove the PET…
- updated 1 yr ago
- 4942
- 4
- Motion Detector
Motion Detector Tampering
The Motion Detector has a built-in tamper switch to deter unauthorized interference. When the panel reports a tamper trouble condition it usually means the mounting plate and the sensor are loose or…
- updated 1 yr ago
- 11295
- 6
- Motion Detector
Door/Window Sensor False Alarms
It is important to regularly test and maintain all system sensors. A low battery or abnormal damage to the sensor can cause irregular activity. Troubleshooting False Alarms Verify that the sensor and…
- updated 1 yr ago
- 1840
- Door/Window Sensors
Glass Break Detector Tampering
Most alarm equipment has a built-in tamper switch to deter unauthorized interference. When the panel reports a tamper trouble condition it usually means the mounting plate and the sensor are loose or…
- updated 1 yr ago
- 926
- Glass Break Detector
Flood + Freeze Sensor Tampering
The Flood/Freeze sensor has a tamper button on the bottom side of the sensor that will send a tamper signal when pressed. Most alarm equipment has a built-in tamper switch to deter unauthorized…
- updated 1 yr ago
- 579
- Flood Sensor
Flood + Freeze Sensor False Alarms
It is important to regularly test and maintain all system sensors. A low battery or abnormal damage to the sensor can cause irregular activity. Troubleshooting False Alarms Make sure the sensor was…
- updated 6 mths ago
- 832
- Flood Sensor
Motion Detector False Alarms
It is important to regularly test and maintain all system sensors. A low battery or abnormal damage to the sensor can cause irregular activity. Troubleshooting False Alarms Check the sensitivity…
- updated 1 yr ago
- 2757
- 1
- Motion Detector
Smoke/Heat/Freeze False Alarms
It is important to test and maintain all system sensors regularly. A low battery or abnormal damage to the sensor can cause irregular activity. Troubleshooting False Alarms Make sure the detector is…
- updated 1 yr ago
- 2275
- Legacy Sensors
Carbon Monoxide Detector Tampering
Most alarm equipment has a built-in Tamper switch to deter unauthorized interference. When the panel reports a tamper trouble condition it usually means the mounting plate and the sensor are loose or…
- updated 1 yr ago
- 1271
- Carbon Monoxide Detector
Carbon Monoxide Detector False Alarms
It is important IMMEDIATELY to address any sensor trouble conditions when they occur. A low battery, loss of supervision, or abnormal sensor behavior can cause false alarms.…
- updated 1 yr ago
- 1336
- 1
- Carbon Monoxide Detector
Panic Button False Alarms
It is important to regularly test and maintain all system sensors and panic buttons. A low battery or abnormal damage to the button can cause irregular activity.…
- updated 6 mths ago
- 603
- 1
- Panic Button
Alarm Event - System Tampered
This possible False Alarm Event occurs when a sensor is not securely mounted in position or has fallen from its install location. For example, you have to arm your system before leaving for the day.…
- updated 1 yr ago
- 2847
- 2
- Alarm Events
Alarm Event - Tamper System Unarmed
This possible False Alarm Event occurs when a sensor is not securely mounted in its position or has fallen from its install location. You are home, your system is Unarmed,…
- updated 1 yr ago
- 4147
- 4
- Alarm Events
How to Enable Fire Alarm Verification
Enabling Fire Alarm Verification will require the smoke detector to be triggered twice within two minutes, or remain triggered for 30 seconds. By default this setting is turned off,…
- updated 8 mths ago
- 2389
- 2
- Preferences and Settings

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