Flood Sensor

The Flood + Freeze sensor has two environmental detection components The Flood component detects pooling water as it makes contact with the copper probes on the bottom of the sensor. This allows early detection of plumbing leaks and other household water issues. The Freeze component detects temperatures below 41 degrees that could cause water pipes to burst. This can cause possible damage to other structures or belongings in the home. Flood + Freeze FAQ The sensor can be placed in a humid environment, however, be sure that water does not condense anywhere on the sensor. Flood If you had a flood, please dry out the sensor. To dry your sensor, place it on a towel for 24 hours. If you have issues with false alarms after drying, call Support at 855.268.3669. Freeze This feature will detect: A 10-degree decrease in temperature in one minute A fixed temperature of 41 degrees for three minutes If these events occur three times within 10 minutes…

Troubleshooting Steps If you feel a sensor is not properly triggering we recommend testing the sensor. Note that if the sensor is not learned into the system, the panel will not respond when you trigger the sensor. Perform a sensor test Replace the battery (CR2450) Move the sensor closer to the panel If the sensor is working properly you will see "Your sensor has been triggered successfully." When testing the sensor it will only verify the communication of the sensor. To test actual elemental detection these sensors must be exposed to the designed environmental occurrence. To test the freeze detection of the flood/freeze sensor, place the sensor in a freezer for 15 minutes.…

It is important to regularly test and maintain all system sensors. A low battery or abnormal damage to the sensor can cause irregular activity. Troubleshooting False Alarms Make sure the sensor was not installed in any of the following places: Outside in a non-controlled environment Within a sink or tub Any location that regularly experiences water leakage or significant condensation Replace the battery (CR2450) If this does not help resolve your issue, please contact our support team for additional assistance.…

The Flood/Freeze sensor has a tamper button on the bottom side of the sensor that will send a tamper signal when pressed. Most alarm equipment has a built-in tamper switch to deter unauthorized interference. When the panel reports a tamper trouble condition it usually means the sensor casing is loose. This occurs most frequently after changing device batteries. Troubleshooting Sensor Not Triggering Alarm Make sure the sensor casing is secure. Verify that the button at the bottom of the sensor is not being inadvertently pressed (this will cause a tamper)…

Understanding Flood + Freeze Issues It is important to test and maintain all system sensors regularly. A low battery or abnormal damage to the sensor can cause irregular activity, including loss of supervision. Loss of supervision is an automatic diagnostic the system uses to verify that sensors are wirelessly communicating properly. Other contributing factors that can cause loss of supervision are distance to the panel, large mirrors, large fish tanks, large metal objects, or concrete/mortar barriers and objects. Step by Step Instructions When your sensors are experiencing a LOSS of SUPERVISION we need to identify if it is being caused by: The distance of the sensor from the panel and/or interference A low battery or A bad sensor DO NOT RESET THE PANEL To test if your sensor is too far from the panel: Change the panel's location to be closer to the malfunctioning sensor (within 10-20 feet). This is a temporary troubleshooting step. You do not have to keep your panel next to the sensor Test the sensor to reconnect it to the panel Wait 48 hours to see if the issue persists Deleting the sensor and re-adding it back: If your issues persist, delete the sensor from the system Re-add it back to the system. For help, follow this link. Follow the next steps if the sensor does not clear or continues the Loss of Supervision. If deleting and adding back the sensor does not fix your issue Try replacing the battery. When you take out the battery, please wait 30-40 seconds before inserting the new battery. Test the sensor to reconnect it to the panel Wait 48 hours to see if the issue persists…

The video above will walk you through adding your Flood/Freeze Sensors, you can also follow the steps below. Step by Step Instructions Click "Settings" on the top right-hand corner of the panel touchscreen Enter your four-digit Master Code Click "Sensors" Click "Flood" Click "Add New Sensor" Trigger the sensor by pressing the test button (The panel will indicate the sensor has successfully been added) Press "Continue" Select a name for the new sensor Select "Next" If you have additional Flood/Freeze sensors to add select "Add More Flood" otherwise select "Done Adding Flood"…

If you have received a Flood Freeze Sensor Low Battery message on your panel, you will need to replace the battery promptly to ensure the device continues to function properly. Information to order replacements can be found in our article, How to Order Replacement Batteries. How to Replace Battery Disarm your Cove panel before you begin this process Remove the rubber feet on the bottom of the sensor Remove the screws and the casing Pay close attention to the orientation of the (+) and (-) sides of the battery in the button Place the new CR2450 battery in the sensor Reassemble the casing, screws, and rubber feet on the bottom of the sensor To ensure that your Flood Freeze sensor is functioning properly, run a Complete Sensor Signal Test.…

Step-by-Step Guide If you are adding new equipment to your alarm system, make sure you have already added this Flood/Freeze Sensor to your alarm system before you install this piece of equipment. Common Installation Locations Behind a toilet Under a sink Under a fridge Beside or behind a washing machine Near a water heater In a basement Avoid Avoid placing in a location where a child can easily access the sensor Do not place on metallic surfaces or aluminum trays Do not place where water can condense on the sensor Installing Flood/Freeze Sensor Place the Flood/Freeze sensor in the desired area as per the recommendations listed above with the four copper contacts facing down. Using Flood/Freeze Sensor The Flood/Freeze sensor is designed to detect pooling water as it makes contact across the copper contacts on the bottom of the sensor. It also detects temperatures below 41 degrees that could cause water pipes to burst. These features are designed to provide early detection in the case of a water leak or freezing temperatures.…