Flood + Freeze Sensor Not Triggering

Troubleshooting Steps

If you feel a sensor is not properly triggering we recommend testing the sensor. Note that if the sensor is not learned into the system, the panel will not respond when you trigger the sensor.

  1. Perform a sensor test
  2. Replace the battery (CR2450)
  3. Move the sensor closer to the panel

If the sensor is working properly you will see "Your sensor has been triggered successfully." When testing the sensor it will only verify the communication of the sensor. To test actual elemental detection these sensors must be exposed to the designed environmental occurrence. To test the freeze detection of the flood/freeze sensor, place the sensor in a freezer for 15 minutes.

Call 855.268.3669 for additional assistance or you can email Support from the Contact Us page

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