ALARM EVENT - TAMPER SYSTEM UNARMED

This possible False Alarm Event occurs when a sensor is not securely mounted in its position or has fallen from its install location.

  

You are home, your system is Unarmed, your panel then states sensor tamper. You are probably wondering:

  • What does tamper mean?
  • What happened and how do I fix it?

In the event that someone is breaking into your home, this feature eliminates the potential of them tampering with your system and you not receiving some sort of notification. However, if it is not an emergency it can be a nuisance.

HOW TO RESOLVE

  • Enter your Settings on your panel
  • Click Sensors 
  • Select the sensor that is showing tampered  
  • Click Edit on the sensor line
  • Click Remove Sensor; you will be asked if you are sure you want to remove the sensor, and you are.

Having removed the sensor from the panel you can now adjust the sensor, making it more secure, mounting with a screw if necessary. Once your sensor is secure you can relearn it into your system:

  • Enter your Settings on your panel
  • Click Sensors
  • Select the type of sensor you are wanting to add
  • Click Add Sensor; follow the panel as it prompts until your sensor has been successfully relearned into your panel    

Call 855.268.3669 for additional assistance or you can email Support from the Contact Us page

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  • I have that issue and I have removed it and re added it several times and it is still showing tampered 

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    • Carl Andrews In that case, I would advise calling technical support at 855-268-3669.

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