Door/Window Sensor not Responding

This article will help assist you to troubleshoot your door or window sensor when it is not responding.

  • Verify the magnet alignment/gap size is less than 1 inch
  • If the spacing is good, remove the sensor from the panel
  • Re-add the sensor to the panel and see if this resolves your issue.

If the problem persists: do you know if the door or window is made of metal? If this is the case, there is a possibility that the metal is interrupting the sensor module communication. Following the steps below will help us figure out if the sensor communicates with the panel properly before installation:

  1. Remove the magnet from the door frame or window
  2. Separate the magnetic contacts, to imitate the open/close of the door
  3. If the sensor is working properly, the panel will state the contact is open/closed
  4. Swap the install location of the sensor, place the sensor with the magnet on the non-metal surface

If the problem persists, replace the battery in the sensor and imitate the open/close of the door. If it begins working properly with the battery replaced, the issue is resolved.

Call 855.268.3669 for additional assistance or you can email Support from the Contact Us page

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