Smoke/Heat/Freeze Detector Not Triggering

Troubleshooting Steps

If you feel a sensor is not properly triggering we recommend testing the sensor. Note that if the sensor is not learned into the system, the panel will not respond when you press the test button on the sensor.

  1. Perform a sensor test
  2. Replace the batteries (AAA)
  3. Move the panel closer to the sensor

If the sensor is working properly you will see "your sensor has been triggered successfully." Keep in mind, for smoke/heat/freeze detectors, testing only verifies the communication of the sensor. To test actual elemental detection these sensors must be exposed to the designed environmental occurrence.

Call 855.268.3669 for additional assistance or you can email Support from the Contact Us page

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