Commonly Asked Questions

Welcome to Cove

We are so excited that you have purchased our system and look forward to helping to provide peace of mind to you and your loved ones. You may have several questions regarding what to expect as your customer experience. We hope to answer many of the common questions that we receive from our Cove Family.

Cove Plans

• What are Cove's Equipment Payment Options?
• What are Cove's Monitoring Plan Options?
• What is the First Responders/Nurse/Teachers Program?

Installation Assistance

• How to install your Alarm and Panel?
• How to install your sensors and Yi indoor camera?
• How to set up key remotes and medical buttons?
• HELP, my sensors will not trigger, what do I do?
• HELP, my sensors will not verify, what do I do?
• HELP, my panel says "Connection failed", what do I do?

Cove App

• How do I get the Cove App?
• How do I log in to the Cove App?
• What are the features of the Cove App?

How to use your Cove Panel

• When to Arm in Stay?
• When to Arm in Away?
• Understanding Motion Sensitivity*
• How to Add sensors?
• How to Install sensors?
• How do I test my system?

Troubleshooting Cove System

• I'm experiencing a Loss of Supervision
• Why is my door/window is reading open when closed?
• How do I troubleshoot my panel?

General Account Questions

• How do I purchase additional equipment?
• Can I pay off my equipment?
• What is my verbal password?
• Do I need an alarm permit?
• How do I cancel my service?*
• Do I get a reward for referring a friend?