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Can I use my existing security equipment with Cove?
Preface Our Panel may be compatible with existing equipment from a previous company, but due to factors out of our control we are unable to promise compatibility.…
- updated 2 mths ago
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- Pre-Purchase Information
How will the increased Monitoring Rates affect me?
When are monthly monitoring rates increasing? These changes will go into effect on your April billing statement. How much are monitoring rates increasing? Monitoring Plan Current Rate New Rate,…
- 6 mths ago
- 1,399
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- Customer Portal and Account Questions
Equipment Payment Options-Value Plan vs Economy Plan
Cove offers a professional-grade security solution that is Effective, Affordable, Flexible, and Fair. Cove offers payment options that will meet the needs of customers without requiring a long-term…
- updated 6 mths ago
- 8,240
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- Pre-Purchase Information
Love Cove? Refer A Friend - Get A Free Month
Want to be rewarded for sharing something you love? When you share Cove with your friends and family, we'll reward you with a free month of monitoring and $25 off your referral's initial purchase!…
- updated 6 mths ago
- 2,272
- 3
- Customer Portal and Account Questions
Panel Replacement
You are being sent a Panel Replacement, we ask that you please allow 5-10 business days for your new panel to arrive. New Panel Arrived DO NOT POWER ON THE PANEL Before your new panel can be powered…
- updated 9 mths ago
- 3replies
- 1,688
- Last replyAdmin2Cove Employee1 yr ago
- Installing and Troubleshooting Touch Screen Panel
When Will My Cove Security System Arrive?
Please note that all orders placed after 2 PM Eastern Standard Time will not be fulfilled until the following business day. Also, our warehouse is closed over the weekend,…
- updated 9 mths ago
- 4replies
- 3,786
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- Last replyJasmine Petit1 yr ago
- Just Ordered, Now What?
Commonly Asked Questions
Welcome to Cove We are so excited that you have purchased our system and look forward to helping to provide peace of mind to you and your loved ones. You may have several questions regarding what to…
- updated 9 mths ago
- 13,252
- 5
- Just Ordered, Now What?
Update Billing
Auto-Draft Monthly Billing Upon purchasing your Cove system, you were enrolled in auto-draft billing. This means that we will automatically charge your card on file for your monthly monitoring cost…
- updated 9 mths ago
- 40replies
- 7,047
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- Last replyBrayden TannerCove Employee1 yr ago
- Customer Portal and Account Questions
How does the 60-Day Money-Back Guarantee Work?
We understand that you may or may not have had experience with security systems. To assure you that ours is simple to set up and easy to use, we provide a 60-day risk-free trial for every customer!…
- updated 11 mths ago
- 5replies
- 6,108
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- Last replyJasmine Petit1 yr ago
- Pre-Purchase Information
What are Cove's Monitoring Plans?
- updated 11 mths ago
- 2replies
- 6,526
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- Last replyCove2 yrs ago
- Pre-Purchase Information
How to Purchase More Equipment?
To order additional equipment, we recommend sending an email to our Support team. This process allows us to: Set the expectation for the cost of additional sensors and shipping costs Verify the…
- updated 11 mths ago
- 14replies
- 9,388
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- Last replyJasmine Petit1 yr ago
- Pre-Purchase Information

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