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Can I use my existing security equipment with Cove?
Preface Our Panel may be compatible with existing equipment from a previous company, but due to factors out of our control, we are unable to promise compatibility.…
- updated 1 yr ago
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- Pre-Purchase Information
Equipment Payment Options-Value Plan vs Economy Plan
Cove offers a professional-grade security solution that is Effective, Affordable, Flexible, and Fair. Cove offers payment options that will meet the needs of customers without requiring a long-term…
- updated 1 yr ago
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- Pre-Purchase Information
Simple Panel Replacement
You are being sent a Panel Replacement, we ask that you please allow 5-10 business days for your new panel to arrive. New Panel Arrived DO NOT POWER ON THE PANEL Before your new panel can be powered…
- updated 10 mths ago
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- Installing and Troubleshooting Touch Screen Panel
When Will My Cove Security System Arrive?
Please note that all orders placed after 2 PM Eastern Standard Time will not be fulfilled until the following business day. Also, our warehouse is closed over the weekend,…
- updated 6 mths ago
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- Just Ordered, Now What?
Commonly Asked Questions
Welcome to Cove We are so excited that you have purchased our system and look forward to helping to provide peace of mind to you and your loved ones. You may have several questions regarding what to…
- updated 8 mths ago
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- Just Ordered, Now What?
How Does the 60-Day Money-Back Guarantee Work?
We understand that you may or may not have had experience with security systems. To assure you that ours is simple to set up and easy to use, we provide a 60-day risk-free trial for every customer!…
- updated 1 yr ago
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- Pre-Purchase Information
What are Cove's Monitoring Plans?
- updated 6 mths ago
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- Pre-Purchase Information
How to Purchase More Equipment?
To order additional equipment, we recommend purchasing from the customer portal or calling our Support team. This process allows us to: Set the expectation for the cost of additional sensors and…
- updated 1 yr ago
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- Pre-Purchase Information
How to Cancel Cove Service
How to Cancel We are sad to see you go but understand we didn't meet your expectations. While we do our best to provide high-quality customer service, we understand that a DIY isn't the best fit for…
- updated 1 yr ago
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- Just Ordered, Now What?

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