Pre-Purchase Information

Preface Our Panel may be compatible with existing equipment from a previous company, but due to factors out of our control, we are unable to promise compatibility. We will gladly try to connect your existing equipment though, and assist to the best of our abilities. Please note that existing or 3rd party equipment has no warranty through Cove. Meaning if that sensor breaks you will need to purchase a new sensor with us for replacement. Lastly, this is the criteria for the Cove Simple panel which is no longer offered. If you are interested in learning about our new equipment click here. Criteria In order for existing equipment to work with a Cove system, it must meet all of the following criteria: Sensors Must Be Wireless Sensors Must Be on a 345 MHz Network Sensors Must not be Encrypted Sensors for Doors/Windows Must not be recessed Sensor Compatibility The following company equipment is not compatible due to missing one or more of the listed criteria: Comcast/Xfinity Spectrum Cox Ring Simplisafe Guardian Brinks Frontpoint Vivint (Depending on the Age of the equipment). ADT (Depending on Age and model of equipment)…

With the new Cove Connect system you no longer need to rely on Cellular coverage to make sure your system will work! Instead, as long as you have wifi or an ethernet port that you can connect your Hub to you'll be able to have a functioning system! If you do not have an internet connection your system can use the system will automatically use Cellular coverage. To check the cellular service for your home, place your full address in the search bar below. Your house can be serviced if you are in a 4G LTE or higher zone.…

To order additional equipment, we recommend purchasing from the customer portal or calling our Support team. This process allows us to: Set the expectation for the cost of additional sensors and shipping costs Verify the shipping address Track the permission to charge your card on file for additional purchases For assistance in purchasing equipment, you can reference this article or call our support team.…

Cove offers a professional-grade security solution that is Effective, Affordable, Flexible, and Fair. Cove offers payment options that will meet the needs of customers without requiring a long-term monitoring contract with painful cancellation charges. We also have a 60-day money-back guarantee so you can try our system if you don't love it, return it for a full refund. Please note that the information in this article is for the Cove Simple Panel which is no longer offered by Cove. Value Plan When you purchase your equipment upfront you pay our lowest rates for your monitoring services. We give you the option to purchase your equipment so that in the event you move or if you decide to pause your monitoring services, you can do so at any time. Call our Support team to cancel, there are NO FEES or ADDITIONAL charges. Economy Plan This option is not available for some areas If you decide that you do not want to buy your equipment upfront, we agree to give you up to $415 in equipment (retail value); What do we ask in return? Pay the first month's monitoring cost Pay an additional $10 a month for the convenience of not paying for the equipment upfront for as long as you have monitoring Keep our monitoring service for 36 months After 36 months, your monitoring cost will remain the same and we will forgive your equipment balance. If you decide to cancel before the 36 months, give us a call and pay off your equipment balance. The equipment will be yours to keep and we will cancel your monthly monitoring services. Paying Off Equipment Your equipment balance can be found in your order confirmation email. If you decide that you would like to pay off your equipment, you can call our Support team at 855.268.3669 to make a payment for your equipment.…

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Security systems are comprised of different levels of protection. Some people are content with a basic alarm system, while others may require more. This article will explain the three levels of protection and include links to articles that explain how each sensor works. Level 1 Protection Basic protection. We suggest you order sensors for your exterior doors and the main areas of your home. You accomplish this by using door sensors, motion sensors, and/or glass break sensors. This level of protection is a great starting point, and everyone can afford it. Remember, you can always order more sensors later and add to your protection over time. Level 2 Protection Intermediate protection. Purchase sensors for all your exterior doors and the main areas of your home. We suggest covering all ground-level windows with window sensors or glass break detectors for windows that don't open. We also encourage considering flood sensors, carbon monoxide detectors, medical buttons, and fire detectors for additional life safety. These sensors can help prevent damages and tragedies that could otherwise be life-altering. Keep in mind, that some home insurance companies offer additional discounts for monitoring fire and flood in your home. Level 3 Protection Advanced protection. Cover every entry point (doors and windows on all levels) to the home with at least one sensor. Sometimes having more than one sensor covering a vulnerable entry point can help act as a redundancy. For example, sliding glass doors can either be forced open (door sensor would protect this) or shattered (glass break sensor would protect this). Purchase motion sensors for all the main areas of your home. Include all life safety sensors and make sure you have at least one Smoke/Heat/Freeze sensor per level (floor) of the home. For an explanation of each sensor and how it protects you and your family, please visit the links below.…

We understand that you may or may not have had experience with security systems. To assure you that ours is simple to set up and easy to use, we provide a 60-day risk-free trial for every customer! We are confident you will enjoy the increased peace of mind from protecting your home and loved ones. If for some reason we do not live up to your expectations, send it back for a full refund. Refund within 60 days after purchase Cove will provide a complete refund of service and equipment charges, as long as you notify us no later than sixty (60) days following your date of purchase (the “60-Day Refund Period”). You must also ship the Product(s) you want to return to us no later than (the "60-Day Refund Period"). The purchased products need to be returned with all the components of the original purchase in good working condition. Please review our Refund Policy for more information. At the end of the day, we will always take care of our customers. If you have an extenuating circumstance, we will do our best to work it out.…