Sensor Reads OPEN When CLOSED

If you are troubleshooting a sensor that is reading open, but the door or window is closed

Do NOT reset the panel

  • Check the magnet alignment/gap size and make sure it is less than an inch if that is correct:
    • Open and shut the door or window, check the panel to see if the sensor still shows open
    • Try swapping the placement of the large and small sensor (if the smaller half is placed on a metal surface)
    •  If the previous steps do not change the status of the sensor, remove the sensor from the panel, and then re-add it to your system.

Call 855.268.3669 for additional assistance or you can email Support from the Contact Us page

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