Loss of Supervision

Causes of Loss of Supervision

  • The distance of the sensor from the panel and/or interference (~90% of the time, this is the cause)
  • A low battery or
  • A bad sensor

DO NOT RESET THE PANEL

To test if your sensor is too far from the panel:

  • Change the location of the panel to be closer to the sensor with a loss of supervision (within 10-20 feet). Note this is a simple troubleshooting step, you do not have to keep your panel next to the sensor.
  • Test the sensor to reconnect it to the panel
  • Wait 48 hours to see if the issue persists

If your issue persists

If the sensor will not clear or continues the Loss of Supervision

Call 855.268.3669 for additional assistance or you can also email Support from the Contact us page

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