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Loss of Supervision

  • updated 5 days ago

Causes of Loss of Supervision

  • The distance of the sensor from the panel and/or interference (~90% of the time, this is the cause)
  • A low battery or
  • A bad sensor

DO NOT RESET THE PANEL

To test if your sensor is too far from the panel:

  • Change the location of the panel to be closer to the sensor with a loss of supervision (within 10-20 feet). Note this is a simple troubleshooting step, you do not have to keep your panel next to the sensor.
  • Test the sensor to reconnect it to the panel
  • Wait 48 hours to see if the issue persists

If your issue persists

If the message does not clear or continues the Loss of Supervision

  • Try replacing the battery. When you take out the battery, please wait 30-40 seconds before inserting the new batteries. 
  • Test the sensor to reconnect it to the panel
  • Wait 48 hours to see if the issue persists
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