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Loss of Supervision
Causes of Loss of Supervision The distance of the sensor from the panel and/or interference (~90% of the time, this is the cause) A low battery or A bad sensor DO NOT RESET THE PANEL To test if your sensor is too far from the panel: Change the location of the panel to be closer to the sensor with a loss of supervision (within 10-20 feet). Note this is a simple troubleshooting step, you do not have to keep your panel next to the sensor. Test the sensor to reconnect it to the panel Wait 48 hours to see if the issue persists If your issue persists Delete the sensor from the system Re-add it back to the system If the message does not clear or continues the Loss of Supervision Try replacing the battery. When you take out the battery, please wait 30-40 seconds before inserting the new batteries. Test the sensor to reconnect it to the panel Wait 48 hours to see if the issue persists…Read More -
How To Test Motion Sensors
Understanding Your Motion Our sensors are battery-powered, to optimize battery life, our sensor transmits a signal when motion is detected and then enters a "sleep mode" for 3 minutes. Some mistakenly attribute this sleep mode to a malfunctioning sensor; for best results, wait for three minutes before testing. Testing Detection To test the movement element of our motion sensors, it is important to first understand the technology involved. If you are verifying that the sensor is signaling properly, tamper the device by pressing the button on the right side of the sensor. (The panel will announce the name of the sensor, followed by the word "tampered." Checking Made Easy Using the LED lights on the keypad is the easiest way to test the motion sensor Have the system in a disarmed state DO NOT walk in front of the motion sensor for three minutes Walk in front of your motion sensor, and your panel's home button will flash Yellow. This will occur each time a motion signal is transmitted. This will allow you to determine if the sensor is detecting movement and also let you explore its range of capabilities. Another Option Setting your alarm system in away mode is another way to test the motion sensor Arm your system in Away mode Make sure your phone is available to speak with our monitoring station and that you remember your verbal password/safe word. You will need it to If you arm in Away mode using the panel, you must open and close and exterior door, during the 60-second countdown. If you do not, the panel will default back to Stay mode, which disables your motion sensor. (This does not apply when arming from a key remote or our mobile app) DO NOT walk in front of the motion sensor for three minutes Walk in front of your motion sensor, and your panel alarm siren will sound Disarm your alarm system and answer any calls to your phone for the next few minutes, it may be the Monitoring Station…Read More -
Testing Alarm Sound & Siren
Understanding Different Sound and Siren Testing Options It is recommended that you test your alarm system regularly. Please follow these steps to properly test the sound and audio of your system Sound Audio tests the voice audio of the panel Siren Audio tests the alarm siren Step by Step Instructions Testing your Alarm System Follow these steps Tap "Settings" (On the top right-hand corner of your panel) Enter in your four-digit master code Select "System" Select "Test System"; Select the "TEST" button next to "Sound Audio" and "Siren Audio" and following the on-screen instructions.…Read More -
Testing Cellular Communication
Understanding Sensor and Cellular Communication It is recommended that you test your alarm system regularly. Please follow these steps to properly test the cellular communication of your system: Cellular Communication tests the panel's connection to nearby cellular towers as well as the Monitoring Station. Step by Step Instructions Testing your Alarm System Follow these steps: Tap "Settings" (On the top right-hand corner of your panel) Enter in your four-digit master code Select "System" Select "Test System" Select "TEST" next to "Cellular Communication"…Read More -
How to Bypass Sensors
Understanding Bypass Sensors Bypassing a sensor allows the alarm system to temporarily ignore a particular sensor. The system can arm stay or arm away and monitor all other sensors except those that are bypassed. This is used frequently when a sensor is malfunctioning or if a user wants to leave a window or door open during an arming cycle. For example, if you have a BBQ in the backyard, you can arm your system everywhere else in the home but leave the back door disarmed. You and your guests can then freely enter the back door without having to arm and disarm the system each time. There are two different types of bypasses. You can either bypass sensors temporarily, which means that you are only bypassing the sensors for one arming cycle. Or, you can bypass sensors long term, meaning the sensors will remain bypassed indefinitely, or until you turn off the bypass. We will demonstrate how to achieve both. Bypassing Sensors Temporarily Open the sensors you wish to bypass temporarily. Your system status will read, "Hang on, your "sensor 1" is open." If you have multiple sensors open, the system status will read, “Hang on, you have multiple sensors that are open.” Tap "Check Status" to display a list of all sensors and their statuses. To bypass all open sensors, tap “Bypass, Stay” or “Bypass, Away.” The 60-second exit delay will begin and the panel will announce all sensors that have been bypassed. Bypassed sensors will remain bypassed until you disarm your panel. Bypassing Sensors Long Term If you would like to keep a window open or have the system overlook an individual sensor for an extended period of time, follow these instructions:…Read More
