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Cove Security App Download (Android)
With a recent update, the Cove Security app will be unavailable to download for Android users for a brief period of time. In the meantime, to download the app, click here. Please keep in mind that in order to download the app from this location you will need to allow your device to download 3rd party apps. How to enable this feature across Android devices will vary slightly but will require you to enter your device's settings.…Read More -
Cove App Routines
This article goes through all of the functions and features for routines available on the Cove App. What are Routines? Routines are rules or special functions that act in a similar matter to "If This, Then That". An example of this is, If my front door is opened, Then notify my phone that the door has been opened. How to Access the Routines The Routines can be accessed by clicking on the menu bar (3 bars at the top right of the app) and selecting Routines. What Routines Can Be Added? Notifications for when sensors for Doors or Windows Open or Close Arming/Disarming at a set time of the day. Run a Smart Home Scene (Coming Soon). How do I Create a Routine? Once you have clicked on the Routines button in the side menu, click the plus (+) icon to start the recipe for the routine. Select the "If This Happens" rule. The ones that currently function for the equipment we currently offer are "A sensor is Closed", "A sensor is Opened", and "It is a set Time or Schedule". Follow the commands on the app to complete the Recipe. For when a sensor is opened or closed it will want you to select the desired sensor to receive notifications for. For a recurring scheduled routine, you will want to select the frequency of the specific action (arming and disarming) to happen and on which days the rule shall be applied. If you see a "Run this Scene" option, that is intended for Smart Home products and will eventually offer features like changing temperatures on thermostats, locking doors, opening garage doors, etc. At this time it will not offer any features. After you've selected your preferences, the finalized routine will appear on the routines page. The slider to the right indicates the routine is currently enabled and will operate the rules you have set. You can slide that slider to the left to disable the routine. How do I delete Routines? You may find a routine you no longer wish to have enabled or even listed.…Read More -
Forgot Password
This article details the process you should go through to reset your Cove Security app password. The screenshots provided are the same for iOS and Android devices. This is the preferred method to reset your password. Forgot Password If you have forgotten your password, you can request a new password by using the "Need Help?" link on the main login screen. After pressing "Need Help?", you will be directed to the second screen. Here you are notified that app access is available only on the Cove Plus Monitoring Plan and that the username is the primary user's phone number. If you are on the Plus Monitoring plan and need to generate a new password, select "Get temporary password". You should enter the phone number or previously set username for the account, then press "Next". If the phone number or username is correct, you should select the method for receiving their temporary password. If the phone number or username is not recognized, you will be notified and asked to try again. The temporary password is only valid for 15 minutes. If the password has expired, you will need to go through the process again or call customer support at 855-268-3669.…Read More -
Cove App - Timeout Error
This error commonly occurs when your cell phone is trying to connect to both your WIFI and your cellular data at the same time. Here's how to fix it: We recommend that you turn off the wifi on your phone when you are attempting to log into the app for the first time We also recommend that you enable Touch ID sign-in or Auto Sign-in on your Cove app. This will allow you to sign in to your app if you are connected to Wifi or using your cell data, without receiving the timeout error.…Read More -
App First Time Login
WELCOME TO COVE Welcome to The Cove Family! We are excited to put the tools for home security in your hands. Now that you have completed your installation, it is time to log into your app. The app is only available for customers with the Cove Plus Monitoring Plan. These instructions only apply if this is the first time logging into the Cove app. Download the Cove App from the IOS app store or the Google play store for Android devices. Your username is your primary telephone number on file The first-time password is your zip code Call 855.268.3669 for additional assistance or you can email Support from the Contact Us page…Read More -
Troubleshooting Push Notifications
This article will assist you with troubleshooting the Cove App when you are no longer receiving push notifications. This is a different notification type from text or email. Delete your Cove App Re-download the app Reboot your cellular device by powering it off and back on Make sure your cell phone has the Wifi off so that it is only running on your cellular data Log into the App Click the home button on your phone; this will place the app in the background on your device Click the power button on your phone; your screen will go dark Arm your system from the panel, while watching the dark phone screen for an alert Wait until your system is fully armed; allow up to two minutes to pass for the notification to arrive Disarm your system from the panel, while watching the dark screen for an alert…Read More -
Cove App - Linking Locations
If you have more than one location protected by Cove, you can access all of them from one Login. This video will show you how to link your locations through the App. Only the master user has permission to link another account. Login to the App From the home screen, click on the menu bar located at the top left of the screen Select "Add" next to "Locations" Press the "+" symbol Enter the login information for the user on the other account and press "OK" You will now be able to use this list to switch between accounts. To switch between your accounts: From the home screen, click on the menu bar located at the top left of the screen Select "Switch" next to "Locations" Select the Location you want to control…Read More -
Cove App - Arm Away
This video will show you how to arm your system in Away mode using the app. Login to the app The screen you will be seeing now is the home screen. To arm your system in Away mode, you first must press the middle button. Press the "Disarmed" button in the middle of the home screen The "Away" button will appear on your home screen at the bottom Your system will begin a countdown as indicated on the screen. This countdown can be delayed depending on your cellular or WiFi connection. Your screen will turn Red when the system is fully armed in Away mode as indicated on the screen. To disarm your system; press the middle button and type in your four-digit Master panel code Your screen will successfully change from Red to Green to indicate the system has successfully been disarmed.…Read More -
Cove App - Silent Arm
This video will show you how to Silent Arm your system using the App. Login to App You will see the home screen Press "options" at the bottom of the home screen A window will pop up with the option to Silent Arm Toggle Silent Arm ON You can now arm your System and the panel will no longer have an audible countdown. (Note that your exit delay time was doubled from your original preference or default setting)…Read More -
Cove App - Changing Four-digit Panel Code
The panel code is used to arm and disarm your alarm system from either the panel or the App. To change a user's panel code from the App Login to the App From the home screen, click on the menu bar located at the top left of the screen Select "Users" From the list, select the proper user Scroll down and select "alarm user pin" Follow the instructions as prompted and click "Save" To confirm your changes press the check mark at the top right corner.…Read More -
Cove App - How to Change the App Password
This video will show you how to change your password for the Cove app. Login to the App From the home screen, click on the menu bar located at the top left of the screen Select "Users" From the list, select the proper user Scroll down and select "password" in the section labeled App User Follow the instructions as prompted, then click save To confirm your changes press the check mark on the top right corner…Read More -
Cove App - Arm & Disarm
This video will show you how to arm and disarm your system from the App. Login to the App From the home screen, click the button labeled "Disarmed" To arm Away, select the Red "Away" button To arm Stay, select the Yellow "Stay" button Your system will initiate an exit delay. This countdown may not synchronize exactly with your panel, depending on your mobile phone's internet connection. To disarm your system, press the middle button and enter your four-digit panel code Your screen will indicate when the system has successfully been disarmed.…Read More -
Cove App - Arm Stay
This video will show you how to Arm your system in Stay Mode using the App. Login to the App The screen you will see now is the home screen; to arm your system in stay mode first press the middle button. Press the "Disarmed" button in the middle of the home screen. The "Stay" button will appear on your home screen at the top Your system will begin a countdown as indicated on the screen. This countdown can be delayed depending on your cellular or WiFi connection. Your screen will turn Yellow when the system is fully armed in Stay mode as indicated on the screen. To disarm your system; press the middle button and type in your four-digit Master panel code Your screen will successfully change from Yellow to Green to indicate the system has successfully been disarmed.…Read More -
Cove App - Auto Sign-In
This video will show you how to enable the auto sign-in feature on your App Your App may vary depending on the make and model of your device Login to the App From the home screen, click on the menu bar located at the top left of the screen Choose "Settings" from the list of available options Now select "Preferences" You can use these instructions to enable or disable Auto Sign In…Read More -
Cove App - Touch ID Login
This video will show you how to enable touch ID Login on the app (your App may vary depending on the make and model of your device) Login to the App From the home screen, click on the menu bar located at the top left of the screen Choose "Settings" from the list of available options Now select "Preferences" Press the toggle to the right of the Touch ID You will now be able to login to the App using Touch ID…Read More -
Cove App - How to Add a User
This video will show you how to add an additional user on the App. ONLY THE MASTER USER HAS PERMISSION TO ADD ANOTHER USER Login to the App From the home screen, click on the menu bar located at the top left of the screen Select "Users" Press the "+" symbol located at the bottom of the list Enter the following information: Full name, email and mobile phone number If you want this user to have full Admin permissions, select "Master User" Select "App User" Enter a unique 4 digit Panel Code this user will use to disarm from either the panel or the App To confirm, select the check mark at the top right…Read More -
Cove App - Touch ID Disarm
This video will show you how to disarm your system using touch ID on the App (your app may vary depending on the make and model of your device) Login to the App From the home screen click on the menu bar, located at the top left of the screen Choose "Settings" Once you are in your settings select "Security" Press the toggle to the right of "Disarm with Touch ID" to enable You will now be able to disarm using Touch ID on the App.…Read More -
Cove App - Alarm History
This video will show you how you can view your alarm history through your app. Login to the App From the home screen click on the menu bar, located at the top left of the screen Select "Activity" Your recent activities will be listed in chronological order. The list may be long, so filtering is available. To filter, click the button at the top right of the screen You can filter by sensor activity, user activity, or alarm events…Read More -
Cove App - Notifications
This video will show you how you can enable notification features such as email or text Login to the App From the home screen click on the menu bar, located at the top left of the screen Select "Users" From the list, select the user account that is currently logged in Scroll down to select which notification you would like to receive To confirm changes press the checkmark in the top right…Read More -
Cove App Reading Tamper
The App will only read tamper when the panel has been tampered with. (i.e. this is a common occurrence when this button is pressed) Wall Mount The tamper message on the app should go away once the panel is returned to its place on the wall. If it does not, Go to Settings on the Panel Click on System Click System Info Toggle the "Panel Install Location" from wall to table You may need to logout and log back into the app to have the message clear Following these steps should result in the tampered message clearing from the app immediately, regardless of panel location.…Read More -
Cove App Features
In your hand, you hold the heart of our Cove monitoring system. At least you could, if you have our Cove App, giving you access to your panel from anywhere in the world. Cove Mobile App Features Include: Arm & Disarm Silent Arm Notifications Bypass sensors Manage users Check system status remotely We are also developing Full Home Automation for Cove customers, this will allow you to access even more features from the App, once we make that available.…Read More -
What Devices Are Compatible With The Cove App?
IOS iOS devices require a version of iOS 9.0 or newer; the app is compatible with iPhone, iPad, and iPod Touch. ANDROID Android devices require 4.1 Jelly Bean (API 16) or newer. The app is compatible with 13,591 Android devices. If you are not sure if your device is compatible with the Cove Security App, please check with your Carrier.…Read More -
How To Get The Cove App
In order to use the Cove mobile app with your security system, you need to have selected our Cove Plus Package that includes the app feature. Please follow these steps to get the Cove mobile app. Navigate to either the App Store or Google Play store. If you are searching on your device, please type in "Cove Security" in your search bar to find the mobile app. Download the Cove mobile app on either your IOS or Android device. Complete the installation of your alarm system before you try to log into the app. Your username is your primary phone on the account & your temporary password is your zip code for your monitoring address. Once you have successfully installed your alarm system, log into the app and create a new password. If you want to update your username as well, you can do so by going into "Users" clicking on your name, and creating a new username. You will be required to fill out the rest of the app credential info to create a new username. Use the app to arm and disarm your system to have complete control over your Cove alarm system. We are in the development phase of implementing full home automation for Cove customers, so currently we cannot offer all the services displayed on the App Store or Google Play store.…Read More
