Cove App - How to Add a User

This video will show you how to add an additional user on the App.

ONLY THE MASTER USER HAS PERMISSION TO ADD ANOTHER USER

  • Login to the App
  • From the home screen, click on the menu bar located at the top left of the screen
  • Select "Users"
  • Press the "+" symbol located at the bottom of the list

Enter the following information:

  1. Full name, email and mobile phone number
  2. If you want this user to have full Admin permissions, select "Master User"
  3. Select "App User"
  4. Enter a unique 4 digit Panel Code this user will use to disarm from either the panel or the App
  5. To confirm, select the check mark at the top right

Call 855.268.3669 for additional assistance or you can also email Support from the Contact us page

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  • I get the following message when I attempt to log in:

    "Unexpected token < in JSON at position 21"

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    • Richard Deldonna Please close the app, relaunch, and try again. If that doesn't work, please call 855-268-3669 to have your login information reset. 

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