Cove Knowledge Base

Forgot Password

Published April 1st, 2025 by Naomi Ramirez

This article details the process you should go through to reset your Cove Security app password. The screenshots provided are the same for iOS and Android devices. This is the preferred method to reset your password. Forgot Password If you have forgotten your password, you can request a new password by using the "Need Help?" link on the main login s

Deleting and Resetting Kami Cameras

Published April 1st, 2025 by Naomi Ramirez

COVE SIMPLE - How to Delete the Camera Skybell Camera 1. Open the app and go to your main Security Screen. 2. Look for the three bars in the top left corner and tap on them. 3. Select “Settings” 4. Now, click on "Video" 5. Find the camera you want to delete and swipe it to the left. 6. Three icons should appear. Choose the trashcan. 7. Select "YE

Motion Detector Tampering

Published April 1st, 2025 by Naomi Ramirez

The Motion Detector has a built-in tamper switch to deter unauthorized interference. When the panel reports a tamper trouble condition it usually means the mounting plate and the sensor are loose or not properly seated. This occurs most frequently after changing sensor batteries. Troubleshooting Sensor Tampering Make sure the sensor is securely sea

How to Activate Secure Arming

Published April 1st, 2025 by Naomi Ramirez

Secure Arming ensures that only authorized users can arm your alarm system by requiring a valid user passcode before arming. It’s a great feature for families, especially if you want to keep track of when teens are coming and going. Why Use Secure Arming? Prevents unauthorized arming Helps parents monitor daily comings and goings Adds an extra layer

Create or Update Hostage Passcode

Published April 1st, 2025 by Naomi Ramirez

The Hostage Passcode is used in the event of a hostage situation. If the system is in an unarmed state (also during armed states) the Hostage Passcode can be entered to access your settings to silently send a duress signal to the monitoring center. This code also disarms the system which serves to pacify the intruder. Never test your system using th

Arming Stay and Night Mode

Published April 1st, 2025 by Naomi Ramirez

Staying in for the evening or turning in for the night? Stay Mode and Night Mode are your go-to options for keeping your home secure, without arming motion sensors inside. Arm Stay: Peace of Mind While You’re Home Perfect for evenings or when you’re relaxing indoors. Tap “Arm Stay” from the Home Screen The panel will announce “Arming Stay” and begin

Door/Window Sensor False Alarms

Published April 1st, 2025 by Naomi Ramirez

To avoid false alarms and keep your system performing at its best, it’s important to regularly test and maintain your sensors. A low battery or loose sensor can trigger unwanted alerts, but the fix is usually quick and easy! What to Check Sensor & Magnet Placement Ensure both parts are securely mounted. The gap between the sensor and the magnet

Cove App - Notifications

Published April 1st, 2025 by Naomi Ramirez

This video will show you how you can enable notification features such as email or text Login to the App From the home screen click on the menu bar, located at the top left of the screen Select "Users" From the list, select the user account that is currently logged in Scroll down to select which notification you would like to receive To confirm chan

How to Change the Master Code

Published April 1st, 2025 by Naomi Ramirez

Your Master Code is the 4-digit passcode you created during setup. It’s your main access key for: Arming and disarming your system Entering system settings Managing user codes Need to update it? You can change your Master Code in just a few quick steps. How to Change Your Master Code Tap “Settings” on the top right corner of your panel Enter your cu

Arming Away: Full Protection When You're Out

Published April 1st, 2025 by Naomi Ramirez

Heading out? Use Away Mode to fully secure your home. In this mode, all intrusion sensors — including motion detectors — are activated, so your home stays protected while you’re away. How to Arm in Away Mode From the Home Screen, tap “Arm Away.” Your panel will announce “Arming Away” and begin a 60-second countdown. Open and close a door during the

Arming Away Mode Via Key Remote

Published April 1st, 2025 by Naomi Ramirez

Select this mode when the house will be unoccupied. This mode will arm all intrusion sensors, including any motion sensors. Large pets that are free to roam the home while you are gone could trigger the alarm system in away mode! The motion sensors are designed to overlook movement from pets that are smaller than 40 lbs. How to Arm System in Away M

Installing Smoke + CO Detectors

Published April 1st, 2025 by Naomi Ramirez

Step-by-Step Guide If you are adding new equipment to your alarm system, make sure you have already added the Smoke + CO to your alarm system before you install the piece of equipment. Common Installation Locations Bedroom Hallway Main Living Spaces Avoid Do not install Smoke + CO Detectors in the following areas: Within 5 feet of any cooking applia

Door/Window Sensor Tampering

Published April 1st, 2025 by Naomi Ramirez

Your system is designed with built-in tamper protection to keep your home secure. If you're seeing a "Tamper" warning on your panel, don’t worry — it’s often a quick fix! This alert usually means the sensor case or mounting plate isn’t fully secured, especially if you've recently replaced the battery. Troubleshooting Tamper Alerts Check the Sensor C

Flood + Freeze Sensor False Alarms

Published April 1st, 2025 by Naomi Ramirez

It is important to regularly test and maintain all system sensors. A low battery or abnormal damage to the sensor can cause irregular activity. Troubleshooting False Alarms Make sure the sensor was not installed in any of the following places: Outside in a non-controlled environment Within a sink or tub Any location that regularly experiences wate

Sound Controls for the Alarm Panel

Published April 1st, 2025 by Naomi Ramirez

There are a variety of different sound settings you can adjust on the Alarm Panel which will affect only that individual panel. If you have more than one Alarm Panel, you will need to adjust the setting on each alarm panel you wish to have adjusted. To Access the Sound Settings: Click on “More” at the bottom navigation bar. Select “Settings” Sele

Current Cove Promotions — Save More, Get More

Published May 14th, 2025 by Naomi Ramirez

Looking to upgrade your home security? Now’s the perfect time with exclusive Cove promotions. 1. Website-Exclusive Discount Instant savings, no code needed. Cove regularly offers sitewide discounts for new and returning customers. How to Redeem: Just visit Cove's homepage — the discount will be automatically applied at checkout. 2. Free Indoor Camer

How Do I Move With Cove?

Published April 1st, 2025 by Naomi Ramirez

Moving can be stressful. Transferring your security system to a new location shouldn't make it worse. That's why we've made our moving process as quick and painless as possible. Just follow the steps below. In your current home Unplug your panel from the wall Press and hold both the Home and Call buttons down at the same time for 12 seconds Enter y

Motion Detector False Alarms

Published April 1st, 2025 by Naomi Ramirez

It is important to regularly test and maintain all system sensors. A low battery or abnormal damage to the sensor can cause irregular activity. Troubleshooting False Alarms Check the sensitivity jumper on the back of the sensor, and decrease sensitivity if needed Verify that the sensor is installed in a climate-controlled environment, not outside o

Installing Smoke Heat Freeze Detectors

Published April 1st, 2025 by Naomi Ramirez

Step-by-Step Guide If you are adding new equipment to your alarm system, make sure you have already added the Smoke Heat Freeze Detector to your alarm system before you install the piece fo equipment. Common Installation Locations Bedroom Hallway Main Living Spaces Avoid Do not install Smoke Heat Freeze Detectors in the following areas: Within 5 fee

How It Works - Smoke Detector

Published April 1st, 2025 by Naomi Ramirez

This piece of equipment is critical for protecting your home. Unlike traditional smoke detectors, our Smoke Detector alerts you and the monitoring station automatically in the event of a fire. If your alarm is disarmed, this sensor remains ready to diligently protect you and your loved ones. Frequently Asked Questions About This Sensor We recommend

Customize Your Panel Display

Published April 1st, 2025 by Naomi Ramirez

Your Touch Panel gives you full control over how your screen looks and behaves, making it easy to match your preferences and home environment. Display Settings You Can Personalize Screen Brightness Adjust how bright or dim your panel screen appears to suit any room lighting. Display Timeout Set how long the screen stays on when not in use. This help

Smoke/Heat/Freeze Detector Tampering

Published April 1st, 2025 by Naomi Ramirez

Most alarm equipment has a built-in Tamper switch to deter unauthorized interference. When the panel reports a tamper trouble condition it usually means the mounting plate and the sensor are loose or not properly seated. This occurs most frequently after changing device batteries. Troubleshooting Sensor Tampering Make sure the sensor is securely se

How It Works - Glass Break

Published April 1st, 2025 by Naomi Ramirez

Glass Break detectors use a microphone to hear certain sound frequencies emitted by glass when it breaks, cracks, or shatters. For this reason, we do NOT recommend installing this sensor in the hallway. Glass Break FAQ These sensors have a 15ft unobstructed hearing range. We recommend their use: In areas with a high concentration of glass doors and

Connecting Your Alarm Panel to Wi-Fi

Published April 1st, 2025 by Naomi Ramirez

Your Alarm Panel has the ability to connect to Wi-Fi. Though not a requirement, connecting your Alarm Panel to Wi-Fi opens up additional features and settings. You can either connect it as its primary network connection or have it as a connection solely for updates. The Wifi can be connected either during the Setup Wizard or after Installation. I

How to Install the Digital Adapter for Your SkyBell Camera

Published April 1st, 2025 by Naomi Ramirez

Effective Jan 1, 2025, the Cove security app will no longer support the skybell camera. If it was previously added, it will continue to function, however once removed, it will no longer be available to re-add. We recommend using the Skybell App for continued use. What you'll need Digital Adapter (The Digital Adapter is no longer sold by Skybell but

Updating Credit Card to Automatic Checking (ACH)

Published April 1st, 2025 by Naomi Ramirez

We are committed to transparency and want to inform you of a new $3 convenience fee that will apply to credit card payments starting in February 2025. This fee helps offset the costs of processing credit card transactions. To avoid this fee, you can switch to paying via a bank account. Here's how to update your payment method in your Cove Customer P

Smoke Detector Not Triggering

Published April 1st, 2025 by Naomi Ramirez

(Note: This article is for the SMKT8 smoke detector if this is not your smoke detector or you are unsure what smoke detector you have click here .) If you feel your sensor is not triggering or communicating please Check the Following: Verify that the batteries in the sensor are new batteries Move the Sensor closer to the Hub Make sure the Smoke Dete

Cove App - Auto Sign-In

Published April 1st, 2025 by Naomi Ramirez

This video will show you how to enable the auto sign-in feature on your App Your App may vary depending on the make and model of your device Login to the App From the home screen, click on the menu bar located at the top left of the screen Choose "Settings" from the list of available options Now select "Preferences" You can use these instructions to

Arming Stay Mode Via Key Remote

Published April 1st, 2025 by Naomi Ramirez

When arming the system, select this mode when people will be staying inside the home. Arming in stay mode activates your door, window, and glass break sensors, but leaves the motion sensors disarmed. Arming System in Stay Mode via Key Remote To arm in stay mode, press and hold the "Stay" button for three seconds until the blue light blinks at the to

Powering Your Cove Touch Panel the Right Way

Published April 1st, 2025 by Naomi Ramirez

Your Cove Touch Screen Panel is more than just a screen — it’s the brain of your entire home security system. It contains the siren, backup battery, processor, and communication tech all in one sleek unit. Because of that, powering it correctly is essential. Secure the Plug — Stay Protected When plugging in your panel, make sure to: Use the included

Glass Break Detector Tampering

Published April 1st, 2025 by Naomi Ramirez

Most alarm equipment has a built-in tamper switch to deter unauthorized interference. When the panel reports a tamper trouble condition it usually means the mounting plate and the sensor are loose or not properly seated. This occurs most frequently after changing device batteries. Troubleshooting Sensor Tampering Make sure the sensor is securely se

Smoke + CO Technical Specifications

Published April 1st, 2025 by Naomi Ramirez

This article explains all the specifications of the sensor including design, physical characteristics, size, operations, and Regulatory Listings. In addition, it will explain everything that should be included with that Smoke + CO sensor. What is included in the package? Wireless combination Smoke, Heat, and Carbon Monoxide Alarm with mounting base

How to Purchase More Equipment?

Published April 1st, 2025 by Naomi Ramirez

Whether you are expanding your system or replacing a piece of equipment, ordering additional equipment is quick and easy. How to Order: You can purchase extra sensors and accessories in two convenient ways: Through Your Customer Portal — Fast and secure shopping right from your account. By Contacting Our Support Team — Get personalized help and answ

How Does the 60-Day Money-Back Guarantee Work?

Published April 1st, 2025 by Naomi Ramirez

We understand that you may or may not have had experience with security systems. To assure you that ours is simple to set up and easy to use, we provide a 60-day risk-free trial for every customer! We are confident you will enjoy the increased peace of mind from protecting your home and loved ones. If, for some reason, we do not live up to your expe

Glass Break Detector False Alarms

Published April 1st, 2025 by Naomi Ramirez

It is important to regularly test and maintain all system sensors. A low battery or abnormal damage to the sensor can cause irregular activity. Troubleshooting False Alarms Make sure the sensor is securely connected to the back mounting plate. Do not locate the sensor near a kitchen or where clanging glass can cause false alarms Do not locate the s

Cove App - Alarm History

Published April 1st, 2025 by Naomi Ramirez

This video will show you how you can view your alarm history through your app. Login to the App From the home screen click on the menu bar, located at the top left of the screen Select "Activity" Your recent activities will be listed in chronological order. The list may be long, so filtering is available. To filter, click the button at the top rig

Cove App - Arm Stay

Published April 1st, 2025 by Naomi Ramirez

This video will show you how to Arm your system in Stay Mode using the App. Login to the App The screen you will see now is the home screen; to arm your system in stay mode first press the middle button. Press the "Disarmed" button in the middle of the home screen. The "Stay" button will appear on your home screen at the top Your system will begin

How It Works - Carbon Monoxide Detector

Published April 1st, 2025 by Naomi Ramirez

This sensor is an important component of life safety. Our detectors differ from typical CO Detectors because it is monitored 24/7 and will notify you even if you aren't home. The sensor remains ready to diligently protect you and your loved ones from lethal levels of Carbon Monoxide, regardless of the armed status of the security system. Carbon Mono

Smoke Detector Tampering

Published April 1st, 2025 by Naomi Ramirez

(Note: This article is for the SMKT8 smoke detector if this is not your smoke detector or you are unsure what smoke detector you have click here.) The Smoke Detector has a built-in tamper switch to deter unauthorized interference. When the Alarm Panel reports a tamper trouble condition, it usually means the mounting plate and the sensor are loose

Manage User Passcodes

Published April 1st, 2025 by Naomi Ramirez

How to Add a User How to Reset User Password How to Remove a User Need to add, change, or remove a passcode? No problem! Your Cove Touch Panel lets you manage up to 20 unique user passcodes, so you can stay in control of who has access to your system, whether it’s family, friends, or trusted visitors. How to Add, Reset, or Remove a Passc

Customize Your Panel Sound Settings

Published April 1st, 2025 by Naomi Ramirez

Your Cove panel was built with your comfort and convenience in mind. Whether you prefer a quieter experience or want every alert loud and clear, you're in control. Here’s what you can customize: Panel Volume – Adjust how loud the panel speaks or turn it off completely. Chime Sounds – Enable or disable the noise when doors or windows open, just for s

Troubleshooting Push Notifications

Published April 1st, 2025 by Naomi Ramirez

This article will assist you with troubleshooting the Cove App when you are no longer receiving push notifications. This is a different notification type from text or email. Delete your Cove App Re-download the app Reboot your cellular device by powering it off and back on Make sure your cell phone has the Wifi off so that it is only running on your

Smoke Detector Changing Batteries

Published April 1st, 2025 by Naomi Ramirez

(Note: This article is for the SMKT8 smoke detector if this is not your smoke detector or you are unsure what smoke detector you have click here .) The Smoke Detector regularly checks for a low battery. If a low battery is detected, the transmitter sends a low battery message to your system, which displays the Detector’s Name and low battery alert

Cove App - Touch ID Disarm

Published April 1st, 2025 by Naomi Ramirez

This video will show you how to disarm your system using touch ID on the App (your app may vary depending on the make and model of your device) Login to the App From the home screen click on the menu bar, located at the top left of the screen Choose "Settings" Once you are in your settings select "Security" Press the toggle to the right of " Disar

Eufy Outdoor Camera on the Eufy Security App

Published April 1st, 2025 by Naomi Ramirez

This article is intended for the Eufy Outdoor camera to be used on the Eufy Security App. We have the ability for the Eufy Cameras to operate on the Cove connect app. For information on using the Eufy Outdoor Camera on the Cove Connect app, please refer to this article. The Eufy outdoor camera. When you’re buying an outdoor camera, you want one tha

How to Install and Mount Your SkyBell Doorbell Camera

Published April 1st, 2025 by Naomi Ramirez

Effective Jan 1, 2025, the Cove security app will no longer support the skybell camera. If it was previously added, it will continue to function, however once removed, it will no longer be available to re-add. We recommend using the Skybell App for continued use. The SkyBell Doorbell Camera does not come with a wireless installation option. Instead,

Pairing Your SkyBell Doorbell Camera

Published April 1st, 2025 by Naomi Ramirez

Effective Jan 1, 2025, the Cove security app will no longer support the skybell camera. If it was previously added, it will continue to function, however once removed, it will no longer be available to re-add. We recommend using the Skybell App for continued use. This article covers the steps you'll need to take to pair your SkyBell with your Cove a

Door & Window Sensor Guide

Published April 1st, 2025 by Naomi Ramirez

Protecting your home starts at the perimeter—and our Door & Window Sensors are designed to do just that with reliability and ease. How It Works Each sensor comes in two parts: The larger piece is the sensor that connects with your security panel. The smaller piece is a magnet that the sensor detects. When the magnet and sensor are properly align

Simple Panel Replacement

Published April 1st, 2025 by Naomi Ramirez

You are being sent a Panel Replacement, we ask that you please allow 5-10 business days for your new panel to arrive. New Panel Arrived DO NOT POWER ON THE PANEL Before your new panel can be powered on and connected to the cell tower, it needs to be registered. This means that we will be adding the Interactive ID, found on the top left corner of the

Motion Detector Not Triggering

Published April 1st, 2025 by Naomi Ramirez

If your motion sensor isn’t picking up movement like it should, don’t worry — here are some quick and easy steps to get it back on track! Troubleshooting Steps 1. Test the Sensor Use the tamper button (located on the top-right of the sensor) to instantly test its connection — no need to wait! 2. Check the 3-Minute Cooldown After detecting motion, yo

Door/Window Sensor Not Triggering

Published April 1st, 2025 by Naomi Ramirez

If your sensor isn’t triggering as expected, don’t worry — a few quick checks usually solve the issue. Follow these simple steps to get your system back on track: Quick Troubleshooting Checklist Test the Sensor Run a sensor test to confirm it's properly connected to your panel. Tip: If the sensor hasn't been added (or "learned") into the panel yet,

What If I Swapped The Installation Of My Door or Window Sensors?

Published April 1st, 2025 by Naomi Ramirez

Sometimes, sensors are placed before the panel is powered on or before instructions are fully available—mistakes happen! If you've accidentally installed a door sensor on a window or a window sensor on a door, we’ve made the fix simple. Tip: For the easiest experience, unplug your panel and carry it with you as you go from sensor to sensor. Step-by-

Preferred Locations for your Touch Screen Panel

Published April 1st, 2025 by Naomi Ramirez

Your panel serves as the heart of your system and should be placed in a central location in your home. Your panel should be plugged into an outlet at all times; this outlet should NOT be a ground fault circuit interrupter (GFCI). These outlets are common in kitchens and bathrooms and have a reset button; be sure that the outlet is not controlled by

When Will My Cove Security System Arrive?

Published April 1st, 2025 by Naomi Ramirez

We know you’re excited to get started — and we’re just as eager to get your system to you as quickly as possible! Here’s everything you need to know about our shipping timeline: Order Processing & Fulfillment Orders placed before 2 PM ET (Mon–Fri) are typically processed the same business day. Orders placed after 2 PM ET will be processed the

Welcome to Cove

Published April 1st, 2025 by Naomi Ramirez

We are so excited that you have purchased our system and look forward to helping to provide peace of mind to you and your loved ones. You may have several questions regarding what to expect in your customer experience. We hope to answer many of the common questions that we receive from our Cove Family. Cove Plans What are Cove's Equipment Payment

How to Change a Glass Break Detector's Batteries

Published April 1st, 2025 by Naomi Ramirez

If you have received a Glass Break Detector Low Battery message on your panel, you will need to replace the battery promptly to ensure the device continues to function properly. Information to order replacements can be found in our article, How to Order Replacement Batteries. How to Replace Battery Disarm your Cove panel before you begin this proces

Check the System History

Published April 1st, 2025 by Naomi Ramirez

Want to see what’s been happening with your system? The History screen lets you review up to 200 of the most recent system events — complete with the exact time and date each event occurred. When a new event is added, the oldest one is automatically removed to keep things current. You’ll be able to see details like: When doors or windows were opened

Updating Credit Card to Automatic Checking (ACH)

Published April 1st, 2025 by Naomi Ramirez

We are committed to transparency and want to inform you of a new $3 convenience fee that will apply to credit card payments starting in February 2025. This fee helps offset the costs of processing credit card transactions. To avoid this fee, you can switch to paying via a bank account. Here's how to update your payment method in your Cove Customer P

Understanding Your Panel Display

Published April 1st, 2025 by Naomi Ramirez

We’re thrilled to have you as part of the Cove family. Your safety is our top priority, and we’re here to help you feel confident and protected every step of the way. Let’s get you familiar with your panel display and what the different screen icons and LED lights mean. Below, we’ve broken it down into four key areas so you can get the most out of y

Customizing Motion Detectors in Stay Mode

Published April 1st, 2025 by Naomi Ramirez

By default, Motion Detectors are turned off when your system is armed in Stay Mode, so you can move freely inside your home without triggering an alarm. But what if there’s a room that’s rarely used, like a basement or guest room?You can customize individual Motion Detectors to stay active in Stay Mode for added security where you need it most. How

Customize Your Entry Delay Timer

Published April 1st, 2025 by Naomi Ramirez

Make your alarm system work on your schedule. When your system is armed, opening a door or window with a sensor will start a 30-second entry delay countdown. This gives you time to disarm the system before the alarm sounds—perfect for coming home with groceries, kids, or pets. But we get it—not everyone moves at the same pace. That’s why you can eas

Portal - Referrals

Published April 1st, 2025 by Naomi Ramirez

Love your Cove system? Spread the word and get rewarded! When someone signs up using your unique referral link, they’ll get a $100 prepaid Visa gift card—and once they’ve been with Cove for two months, you’ll get a $100 prepaid Visa gift card too. Here’s how it works: Your friend gets $100 when they sign up using your unique referral link. You get

Customize Your Alarm Transmission Delay

Published April 1st, 2025 by Naomi Ramirez

Avoid false alarms with a feature designed to give you extra time when you need it. The Transmission Delay setting allows you to briefly pause the alarm signal being sent to our monitoring center after a sensor is triggered. This is especially helpful if you occasionally trip your alarm by mistake—you’ll have a few extra moments to disarm your syste

How It Works - Flood Freeze

Published April 1st, 2025 by Naomi Ramirez

The Flood + Freeze sensor has two environmental detection components The Flood component detects pooling water as it makes contact with the copper probes on the bottom of the sensor. This allows early detection of plumbing leaks and other household water issues. The Freeze component detects temperatures below 41 degrees that could cause water pipes

Alarm Certificate

Published April 1st, 2025 by Naomi Ramirez

As a homeowner, one of the great benefits of purchasing a security system is that you can receive a discount on your homeowners' insurance. Of course, your insurance company will want proof of monitoring so you will need to obtain a Certificate of Proof of Monitoring. How to Get Your Certificate We make it easy! Here's how: Automatic Email: Once you

Installing Door Sensors

Published April 1st, 2025 by Naomi Ramirez

Your Step-by-Step Guide to a Quick & Secure Setup Before you install your door sensor, make sure it has already been added to your alarm system. Once that’s done, you’re ready to go! Where to Install Your Sensor Our sensors are designed to work in the most common home entry points: Swinging Doors Sliding Doors Double Doors Best Practices for

Door/Window Sensor not Responding

Published April 1st, 2025 by Naomi Ramirez

If your door or window sensor isn’t working as expected, don’t worry — we’ll walk you through some quick and easy steps to get it back on track. Step 1: Check the Magnet Alignment Make sure the magnet and sensor are lined up correctly, with a gap of less than 1 inch. If everything looks good but the sensor still isn’t responding, move on to the next

How Do I Order Replacement Batteries?

Published April 1st, 2025 by Naomi Ramirez

Keeping your Cove system running at full power is easy. Here’s a quick guide to help you find the right batteries for each device—whether you prefer shopping locally or online. Sensor Batteries Guide Door & Window Sensors, Key Remotes, and Panic Buttons: Use 2x CR2032 batteries. Available at Walmart and Target, and can also be purchased online.

How to Change Door/Window Sensor Batteries

Published April 1st, 2025 by Naomi Ramirez

If your panel shows a Low Battery alert for a Door or Window Sensor, it’s time for a quick battery swap. Don’t worry—it's fast, easy, and helps keep your system running smoothly. Need new batteries? Check out our article: How to Order Replacement Batteries to get the right ones delivered to your door. Before You Begin Disarm your Cove panel Make sur

Alarm Permit

Published April 1st, 2025 by Naomi Ramirez

Some cities and counties require an alarm permit before emergency responders (like the police or fire department) can be dispatched. Here’s how to make sure you're covered and avoid potential fines or delays in response. Do I Need a Permit? Most likely, yes! It is your responsibility as the customer to register your alarm system with local authoriti

How to Add a Panic Button

Published April 1st, 2025 by Naomi Ramirez

The video above will walk you through adding your Panic Button. You can also follow the steps below. Step by Step Instructions Click "Settings" on the top right-hand corner of the panel touchscreen Enter your four-digit Master Code Click "Sensors" Click "Medical" Click "Add New Sensor" Trigger the sensor by pressing and holding the center button f

Need Help Removing and/or Moving A Sensor?

Published April 1st, 2025 by Naomi Ramirez

Moving or Removing a Sensor Need to relocate a sensor after installation? Whether you're remodeling, replacing windows or doors, or just want a better placement—we’ve got you covered. This guide walks you through the safe removal of your sensor and adhesive backing without damaging your walls or your equipment. Reasons You Might Need to Move a Senso

Cove App - How to Change the App Password

Published April 1st, 2025 by Naomi Ramirez

This video will show you how to change your password for the Cove app. Login to the App From the home screen, click on the menu bar located at the top left of the screen Select "Users" From the list, select the proper user Scroll down and select "password" in the section labeled App User Follow the instructions as prompted, then click save To conf

Disarming System Via Key Remote

Published April 1st, 2025 by Naomi Ramirez

When the system is armed your panel screen will read either “I’m armed in stay mode” or “I’m armed in away mode.” When armed, all intrusion sensors are actively monitoring the home and will alert the system if a sensor is triggered. Disarming the alarm system disables this intrusion feature. The Key Remote has an approximate range of 100 feet from t

Panel Sound Not Working

Published April 1st, 2025 by Naomi Ramirez

If your panel isn’t making any noise—like door chimes or voice alerts—it’s often a simple fix. Follow the steps below to get your panel sounding like it should again. Check the Panel Volume On the home screen, look at the bottom right corner. Make sure the volume is not set to “0”. Adjust Sound Settings Tap Settings (top right corner). Enter your f

Preferred Locations for your Simple Panel

Published April 1st, 2025 by Naomi Ramirez

Your panel is the heart of your security system—it keeps everything connected and running smoothly. To get the best performance, proper placement and power setup are key. Here’s how to do it right. Where to Place Your Panel Choose a central, open location in your home where the panel is easy to access and hear. Here are some ideal spots: Counter-top

Carbon Monoxide Detector Loss of Supervision

Published April 1st, 2025 by Naomi Ramirez

What is it? Loss of supervision means that your sensor(s) are not communicating with your Hub properly. Your Hub and Alarm panel will alert you whenever it loses connection with any of your sensors. What causes it & How to resolve it? There are a few contributing factors that can cause a Loss of Supervision The Sensor is too far away from t

Carbon Monoxide Detector Tampering

Published April 1st, 2025 by Naomi Ramirez

Most alarm equipment has a built-in Tamper switch to deter unauthorized interference. When the panel reports a tamper trouble condition it usually means the mounting plate and the sensor are loose or not properly seated. This occurs most frequently after changing device batteries. Troubleshooting Sensor Tampering Make sure the sensor is securely se

Smoke/Heat/Freeze Detector Not Triggering

Published April 1st, 2025 by Naomi Ramirez

Troubleshooting Steps If you feel a sensor is not properly triggering we recommend testing the sensor. Note that if the sensor is not learned into the system, the panel will not respond when you press the test button on the sensor. Perform a sensor test Replace the batteries (AAA) Move the panel closer to the sensor If the sensor is working properl

How to add a Smoke + CO Detector

Published April 1st, 2025 by Naomi Ramirez

This article explains the step-by-step instructions to install the Smoke + CO detector. Step by Step Instructions Click "Settings" on the top right-hand corner of the panel touch screen. Enter your four-digit Master Code. Click "Sensors" Click "Smoke" Click "Smoke + CO" Click "Add New Sensor" Remove Pull Tab from the sensor. Trigger the sensor by

Portal - How to Reset Your Password

Published April 1st, 2025 by Naomi Ramirez

Forgot your password or need to update it? No problem—resetting your Cove Customer Portal password is quick and easy. Just follow the steps below: How to Reset Your Password Go to portal.covesmart.com Click on “Forgot my password.” Enter the email linked to your account, then click “Reset My Password.” A confirmation message will appear: “Password R

Eufy Doorbell Camera on the Eufy Security App

Published April 1st, 2025 by Naomi Ramirez

This article is intended for the Eufy Doorbell camera to be used on the Eufy Security App. We have the ability for the Eufy Cameras to operate on the Cove connect app. For information on using the Eufy Doorbell Camera on the Cove Connect app, please refer to this article. Say hello with the Eufy doorbell camera. If we had to describe this doorbel

Does Cove work in my area?

Published April 1st, 2025 by Naomi Ramirez

With the new Cove Connect system you no longer need to rely on cellular coverage to make sure your system will work! Instead, as long as you have wifi or an ethernet port that you can connect your Hub to you'll be able to have a functioning system! If you do not have an internet connection, your system can use the system will automatically use cellu

Panic Alert On Key Remote (SOS)

Published April 1st, 2025 by Naomi Ramirez

The SOS panic alert sends an emergency signal to the monitoring station whether your alarm is armed or not. Disabling the SOS button in the panel settings will turn this feature off. How to Use the SOS Panic Alert Press and hold the SOS button for three seconds twice within a 10-second window This will trigger the alarm siren and send an emergency

Cove App - Timeout Error

Published April 1st, 2025 by Naomi Ramirez

This error commonly occurs when your cell phone is trying to connect to both your WIFI and your cellular data at the same time. Here's how to fix it: We recommend that you turn off the wifi on your phone when you are attempting to log into the app for the first time We also recommend that you enable Touch ID sign-in or Auto Sign-in on your Cove app.

Post-Purchase Customer Emails

Published April 1st, 2025 by Naomi Ramirez

From the time you order your system, to when you finally get your system fully installed, we’ll reach out to you with several emails. Some of these emails will contain essential information about your new security system, while others will contain other offers. Here’s a quick list of the emails that you should make sure to keep an eye out for. Order

How to Update Your Panel Location Setting

Published April 1st, 2025 by Naomi Ramirez

Your Cove panel is designed to fit seamlessly into your home, whether it’s mounted on a wall or placed on a countertop, desk, or table. When setting up your system, it’s important to tell your panel where it's located.Choosing “Table” as the location will automatically disable the tamper alert that's only needed for wall-mounted panels. How to Updat

Smoke Detector Loss of Supervision

Published April 1st, 2025 by Naomi Ramirez

(Note: This article is for the SMKT8 smoke detector if this is not your smoke detector or you are unsure what smoke detector you have click here .) What is it? Loss of supervision means that your sensor(s) are not communicating with your Alarm Panel properly. Your Alarm panel will alert you whenever it loses connection with any of your sensors.

Smoke + CO General Troubleshooting

Published April 1st, 2025 by Naomi Ramirez

This article addresses some of the more common concerns you may come across and how to fix them. If your question isn’t addressed in this document, please call us at 855-268-3669 and we can help My Panel and Sensor are Reporting a Loss of Supervision Loss of supervision means the panel is having a difficult time trying to communicate with the Smoke

Flood + Freeze Sensor Not Triggering

Published April 1st, 2025 by Naomi Ramirez

Troubleshooting Steps If you feel a sensor is not properly triggering we recommend testing the sensor. Note that if the sensor is not learned into the system, the panel will not respond when you trigger the sensor. Perform a sensor test Replace the battery (CR2450) Move the sensor closer to the panel If the sensor is working properly you will see "Y

How it works - Key Remote

Published April 1st, 2025 by Naomi Ramirez

These sensors use radio signals to disarm or arm the system within a range of 100-120 feet from the panel indoors, or 300 feet if you are outdoors. Remote FAQ How do I use my Remote? Buttons must be held down for 3 seconds to trigger a function SOS: In order to trigger an SOS Alert you must hold the 'Stay' and 'Away' buttons together and must be hel

How to Delete/Remove a Piece of Equipment

Published April 1st, 2025 by Naomi Ramirez

Before uninstalling a door or window sensor from its location, it's important to remove it from your Cove panel first. Doing this helps prevent false alarms and ensures your system stays accurate and secure. Watch the video above for a quick walkthrough! Step-by-Step: Deleting a Sensor from Your Panel Tap “Settings” (top right corner of your panel s

Sensor Installation Articles

Published April 1st, 2025 by Naomi Ramirez

Sensor Setup Guides Ready to protect every corner of your home? We’ve made installing your sensors simple. Just click the guide you need and follow the step-by-step instructions: Installing Your Motion Detector Installing Your Door Sensors Installing Your Window Sensors Installing Your Glass Break Detectors Installing Smoke/Heat/Freeze Detectors Ins

COVE InstaText

Published April 1st, 2025 by Naomi Ramirez

Cove InstaText is a revolutionary way to keep you and those you trust updated when an alarm is triggered. With InstaText, you'll get immediate notifications and can respond to emergencies and security alarms right from your text messages. How Does It Work When our monitoring station receives an alarm from your system we will call, text and email you

Flood + Freeze Sensor Loss of Supervision

Published April 1st, 2025 by Naomi Ramirez

Understanding Flood + Freeze Issues It is important to test and maintain all system sensors regularly. A low battery or abnormal damage to the sensor can cause irregular activity, including loss of supervision. Loss of supervision is an automatic diagnostic the system uses to verify that sensors are wirelessly communicating properly. Other contribut

Portal - My Account

Published April 1st, 2025 by Naomi Ramirez

Your Account tab in the Cove Online Portal is your personal command center. From updating your information to managing your emergency contacts and monitoring plan, it’s all just a click away. Features Available on the Account Page: Account Information System Password Emergency Contacts Notifications User Settings Security Certificate Monitoring Pla

Cove App - Linking Locations

Published April 1st, 2025 by Naomi Ramirez

If you have more than one location protected by Cove, you can access all of them from one Login. This video will show you how to link your locations through the App. Only the master user has permission to link another account. Login to the App From the home screen, click on the menu bar located at the top left of the screen Select "Add" next to "Lo

Navigating Your Live Feed

Published April 1st, 2025 by Naomi Ramirez

In August 2024, Cove introduced the ability to view Eufy cameras through your Alarm Panel. This article will help you see the feed and navigate the camera's user interface. If you need help setting up your cameras or have not yet set them up, please refer to this article. Loading Live Feed on the Alarm Panel To access the camera footage, simply clic

Cove App - Arm Away

Published April 1st, 2025 by Naomi Ramirez

This video will show you how to arm your system in Away mode using the app. Login to the app The screen you will be seeing now is the home screen. To arm your system in Away mode, you first must press the middle button. Press the "Disarmed" button in the middle of the home screen The " Away " button will appear on your home screen at the bottom

Smoke Detector False Alarms

Published April 1st, 2025 by Naomi Ramirez

It is important to IMMEDIATELY address any sensor trouble conditions when they occur. A low battery, loss of supervision, or abnormal sensor behavior can cause false alarms. Troubleshooting False Alarms Make sure the detector is a Cove sensor and not a pre-existing smoke detector. In order to Prevent False Alarms, make sure the Sensor IS NOT install

How To Get The Cove App

Published April 1st, 2025 by Naomi Ramirez

In order to use the Cove mobile app with your security system, you need to have selected our Cove Plus Package that includes the app feature. Please follow these steps to get the Cove mobile app. Navigate to either the App Store or Google Play store. If you are searching on your device, please type in "Cove Security" in your search bar to find the

Portal - Billing Page

Published April 1st, 2025 by Naomi Ramirez

Your Billing tab in the Cove Customer Portal makes it simple to stay on top of your payments, view your history, and update your billing preferences—all in one convenient place. What You Can Do on the Billing Page: Make a Payment or Pay Early View Your Payment History Change Your Billing Date Manage Your Payment Methods Make a Payment or Pay Early Y

Cove App - Touch ID Login

Published April 1st, 2025 by Naomi Ramirez

This video will show you how to enable touch ID Login on the app (your App may vary depending on the make and model of your device) Login to the App From the home screen, click on the menu bar located at the top left of the screen Choose "Settings" from the list of available options Now select "Preferences" Press the toggle to the right of the Tou

Panic Button False Alarms

Published April 1st, 2025 by Naomi Ramirez

It is important to regularly test and maintain all system sensors and panic buttons. A low battery or abnormal damage to the button can cause irregular activity. Troubleshooting False Alarms Make sure you are NOT using the Panic Button in these situations: Do not wear the sensor to bed. We recommend setting it within arm's reach of your bed, typica

Frozen/Unresponsive Panel Screen

Published May 16th, 2025 by Naomi Ramirez

We have worked hard to develop a high-quality system, so we understand how frustrating it can be when you run into unexpected trouble. While our system is designed for reliability, rare issues can still occur. This guide walks you through how to quickly resolve when the screen is frozen or unresponsive. If your panel screen is not reacting to touch

User Manual

Published April 1st, 2025 by Naomi Ramirez

The file attached to this article is a digital copy of our User Manual. You should have received this manual in your package; however, if you are unable to locate it at this time, you can use the file above. The User Manual will help you: Install your sensors Change batteries in sensors Understand how to use your system

Smoke/Heat/Freeze Troubleshooting

Published April 1st, 2025 by Naomi Ramirez

Most of the problems our customers experience with Cove sensors can be placed in one of the following categories: Low Battery Loss of Supervision Tamper False Alarm Our customers have extensive resources available to them through the Help Center. This article contains steps that should be taken after basic troubleshooting failed to resolve the issue

How to Change the Smoke + CO Detector Batteries

Published April 1st, 2025 by Naomi Ramirez

If you have received a Smoke + CO Low Battery message on your panel, you will need to replace the battery promptly to ensure the device continues to function properly. Information to order replacements can be found in our article, How to Order Replacement Batteries. How to Replace the Batteries Disarm your Cove panel before you begin this process. O

Scenes on the Alarm Panel

Published April 1st, 2025 by Naomi Ramirez

What is a “Scene”? “Scenes” (also sometimes referred to as “Routines”) allow you to create custom rules for your system. They follow a pattern of “If this, then that” logic, where a “Trigger” needs to occur in order for an “Action” to happen. Here’s an example of what we mean: "I want my system to arm to “Away” mode at 10:00 AM every day. " The “Tr

Renaming Your Alarm Panels

Published April 1st, 2025 by Naomi Ramirez

How to Rename Your Alarm Panel Want to give your Alarm Panel a new name? It’s quick and simple! Just follow these steps: Go to the Alarm Panel you want to rename. Press and hold the current name (top left corner of the screen) for about 3 seconds. A new window will pop up. Tap on the name again. A keyboard will appear — type in the new name you’d li

Glass Break Detector Loss of Supervision

Published April 1st, 2025 by Naomi Ramirez

Understanding Glass Break Detector Issues It is important to regularly test and maintain all system sensors. A low battery or abnormal damage to the sensor can cause irregular activity, including loss of supervision. Loss of supervision is an automatic diagnostic the system uses to verify that sensors are wirelessly communicating properly. Other con

How It Works - Smoke Heat Freeze

Published April 1st, 2025 by Naomi Ramirez

This piece of equipment is critical for life and property protection. Unlike traditional smoke detectors, our Smoke Heat Freeze Detector alerts you and the monitoring station automatically in the event of a fire. If your alarm is disarmed, this sensor remains ready to diligently protect you and your loved ones. Smoke Heat Freeze FAQ We recommend pla

User Management through the Alarm Panel

Published April 1st, 2025 by Naomi Ramirez

Managing users on your Cove system is easy and secure. Whether you're setting up a new user, changing a passcode, or removing access, you can do it all directly from your Alarm Panel. Just make sure your Hub and Alarm Panel are connected to the same Wi-Fi network and you’re good to go! Here’s how to manage user access from your Alarm Panel: Manage U

How To Test Motion Sensors

Published April 1st, 2025 by Naomi Ramirez

Understanding & Testing Your Motion Sensor Your motion sensor plays a key role in protecting your home, and it's smartly designed to save battery life while staying alert. How It Works Our motion sensors are battery-powered and built for efficiency. When motion is detected: The sensor sends a signal to your panel Then it enters a 3-minute sleep

Loss of Supervision Door/Window Sensors

Published April 1st, 2025 by Naomi Ramirez

If you're seeing a "Loss of Supervision" alert from a door or window sensor, don’t worry; this just means your system is having trouble communicating with one of your sensors. Let’s get it working again with a few simple steps. What Causes This? Your system checks regularly to make sure all sensors are communicating properly. A "Loss of Supervision"

Glass Break Detector Not Triggering

Published April 1st, 2025 by Naomi Ramirez

Troubleshooting Steps If you feel a sensor is not properly triggering we recommend testing the sensor. Note that if the sensor is not learned into the system, the panel will not respond when you press the test button on the sensor . Perform a sensor test Replace the batteries (CR123A) Move the panel closer to the sensor If the sensor is working prop

Motion Detector Sensitivity

Published April 1st, 2025 by Naomi Ramirez

By default, your motion sensor is designed not to detect pets under 30 lbs — but we know every home (and pet!) is unique. Here’s how to adjust your sensor to better suit your furry companions. Adjusting Pet Sensitivity If your pet is triggering the alarm or you want added flexibility, you can change the sensor’s pet sensitivity level: To Adjust for

Smoke + CO Detector Loss of Supervision

Published April 1st, 2025 by Naomi Ramirez

Understanding Smoke + CO Issues It is important to test and maintain all system sensors regularly. A low battery or abnormal damage to the sensor can cause irregular activity, including loss of supervision. Loss of supervision is an automatic diagnostic the system uses to verify that sensors are wirelessly communicating properly. Other contributing

Touchpad Settings on the Alarm Panel

Published April 1st, 2025 by Naomi Ramirez

“Touchpad” settings allow you to make modifications to some of the display layout and operational settings on your Alarm Panel. This includes adjusting Wi-Fi settings, adjusting your navigation bar, and displaying “Favorites,” etc. To access “Touchpad” settings on the Alarm Panel: Click on “More” in the bottom navigation bar. Select “Settings” Se

Carbon Monoxide Detector Not Triggering

Published April 1st, 2025 by Naomi Ramirez

Troubleshooting Steps If you feel your sensor is not triggering or communicating please Check the Following: Verify that the batteries in the sensor are new Move the Sensor closer to the Hub Make sure the Carbon Monoxide Detector is mounted properly If the sensor still doesn’t communicate or trigger, please get in touch with our support team for fur

Smoke + CO False Alarms

Published April 1st, 2025 by Naomi Ramirez

It is important to regularly test and maintain all system sensors. A low battery or abnormal damage to the sensor can cause irregular activity. Troubleshooting False Alarms Make sure the detector is a Cove sensor and not a pre-existing Smoke + CO detector Make sure the sensor was not installed in any of the following places: Directly above a sink Di

Cove App Routines

Published April 1st, 2025 by Naomi Ramirez

This article goes through all of the functions and features for routines available on the Cove App. What are Routines? Routines are rules or special functions that act in a similar matter to "If This, Then That". An example of this is, If my front door is opened, Then notify my phone that the door has been opened. How to Access the Routines The Rou

Cove App - Arm & Disarm

Published April 1st, 2025 by Naomi Ramirez

This video will show you how to arm and disarm your system from the App. Login to the App From the home screen, click the button labeled "Disarmed" To arm Away, select the Red "Away" button To arm Stay, select the Yellow "Stay" button Your system will initiate an exit delay. This countdown may not synchronize exactly with your panel, depending on

App First Time Login

Published April 1st, 2025 by Naomi Ramirez

WELCOME TO COVE Welcome to The Cove Family! We are excited to put the tools for home security in your hands. Now that you have completed your installation, it is time to log into your app. The app is only available for customers with the Cove Plus Monitoring Plan. These instructions only apply if this is the first time logging into the Cove app. Do

How To Choose What Equipment You Need?

Published April 1st, 2025 by Naomi Ramirez

Protect what matters most — your way. Whether you are looking for essential coverage or total home protection, Cove makes it easy to build the perfect system for your needs. Here is a simple breakdown of protection levels to help you get started: Level 1: Essential Home Protection Great for: Budget-conscious families & small homes Start with the

Cove Security App Download (Android)

Published April 1st, 2025 by Naomi Ramirez

With a recent update, the Cove Security app will be unavailable to download for Android users for a brief period of time. In the meantime, to download the app, click here. Please keep in mind that in order to download the app from this location you will need to allow your device to download 3rd party apps. How to enable this feature across Android

Equipment Warranty Information

Published April 1st, 2025 by Naomi Ramirez

Enjoy peace of mind with Cove’s hassle-free warranties—designed to keep your system running smoothly, whether you're just getting started or have been with us for years. Cove Basic Plan – 1-Year Limited Warranty With the Cove Basic monitoring plan, your equipment is covered by our 1-Year Limited Warranty.Here’s what you get: Coverage for manufacture

How to Add a Smoke/Heat/Freeze Detector

Published April 1st, 2025 by Naomi Ramirez

The video above will walk you through adding your Smoke/Heat/Freeze Detector, you can also follow the steps below. Step by Step Instructions Click "Settings" on the top right-hand corner of the panel touchscreen Enter your four-digit Master Code Click "Sensors" Click "Smoke + CO" Click "Smoke/Heat/Freeze" Click "Add New Sensor " Trigger the sensor

I'm Moving, What Are My Options?

Published April 1st, 2025 by Naomi Ramirez

Moving can be stressful. Transferring your security system to a new location shouldn't make it worse. That's why we've made our moving process as quick and painless as possible, but first, let's review your options. Option 1: Take Your Cove System With You Yes, you can take your entire security system to your new home! Cove is designed to move with

Renaming a Sensor

Published April 1st, 2025 by Naomi Ramirez

The video above will show you how you can rename your sensors. This will be helpful if you place the wrong window sensor on a window. If you, however, placed a window sensor on a door, you will read about swapping sensors. Renaming Sensors Tap "Settings" (On the top right-hand corner of your panel) Enter in your four-digit master code Select "Sensor

How to Enable Fire Alarm Verification

Published April 1st, 2025 by Naomi Ramirez

Want extra confidence that your fire alarm alerts are accurate? Fire Alarm Verification helps reduce false alarms by requiring confirmation before an alert is sent. When enabled, your smoke detector will only trigger an alarm if: It is activated twice within two minutes, or It stays triggered for at least 30 seconds This setting is off by default, b

Testing Alarm Sound & Siren

Published April 1st, 2025 by Naomi Ramirez

How to Test Sound Audio How to Test Siren Audio Regularly testing your alarm’s audio features helps ensure everything is working as it should. You can easily test both the panel voice audio and the alarm siren in just a few quick steps. What You Can Test: Sound Audio – This tests the panel’s voice prompts and spoken messages Siren Audio –

How to Bypass Sensors

Published April 1st, 2025 by Naomi Ramirez

Sometimes, you may want your system to stay armed while allowing certain doors or windows to remain open, or simply to ignore a sensor that’s having issues. That’s where bypassing sensors comes in. Bypassing a sensor lets your alarm system temporarily ignore a specific sensor while keeping the rest of your home protected. It’s perfect for situations

Camera Minimum Upload and Download Speeds

Published April 1st, 2025 by Naomi Ramirez

In order for your cameras to function properly, your internet connection must meet certain upload and download speed requirements. The chart below shows our recommendations for the minimum upload and download speed, depending on how many cameras you have. If you have multiple devices on your network and your cameras will not connect or stay connecte

All Battery-Changing Articles

Published April 1st, 2025 by Naomi Ramirez

Changing Glass Break Detector Batteries Changing Motion Detector Batteries Changing Door/Window Sensor Batteries Changing Smoke/Heat/Freeze Detector Batteries Changing Flood Sensor Batteries Changing Carbon Monoxide Detector Batteries Changing Key Remote Batteries Changing Panic Button Batteries Changing Smoke/CO Detector Batteries

Camera Network Troubleshooting

Published April 1st, 2025 by Naomi Ramirez

Your cameras are a unique part of your Cove security system. They connect to the system using a WiFi connection rather than the radio connection used by the rest of your equipment. Because of this, there are some requirements your network must meet for your cameras to function properly with your system. Otherwise, the camera will not function corre

Adding Weather to Alarm Panel

Published April 1st, 2025 by Naomi Ramirez

How to Add or Update the Weather on Your Alarm Panel Your Alarm Panel can show the current weather for your area once it's connected to your home Wi-Fi. If you haven’t connected it to Wi-Fi yet, check out this article for step-by-step instructions. To view the weather: Go to your Alarm Panel screen. Swipe down from the top, and you’ll see the curren

How It Works - Panic Button

Published April 1st, 2025 by Naomi Ramirez

Panic Buttons use programming to determine the kinds of signals that will be received by our monitoring station. Medical vs SOS FAQ When you purchase a Medical button with your system it can automatically connect you to medical services. When programmed as an SOS button, it can be used to notify the police. Medical To trigger, press and hold the bu

Installing Flood/Freeze Sensor

Published April 1st, 2025 by Naomi Ramirez

Step-by-Step Guide If you are adding new equipment to your alarm system, make sure you have already added this Flood/Freeze Sensor to your alarm system before you install this piece of equipment. Common Installation Locations Behind a toilet Under a sink Under a fridge Beside or behind a washing machine Near a water heater In a basement Avoid Avoid

How To Change a Carbon Monoxide Detector Battery

Published April 1st, 2025 by Naomi Ramirez

Changing Your Carbon Monoxide Detector Batteries If you have received a Carbon Monoxide Detector Low Battery message on your panel, you will need to replace the battery promptly to ensure the device continues to function properly. Information to order replacements can be found in our article, How to Order Replacement Batteries. How to Replace Batter

All False Alarm Articles

Published April 1st, 2025 by Naomi Ramirez

Preventing False Alarms Motion Detector False Alarms Glass Break Detector False Alarms Smoke/Heat/Freeze Detector False Alarms Carbon Monoxide Detector False Alarms Panic Button False Alarms Flood Sensor False Alarms Smoke/CO Detector False Alarms

How to Change a Key Remote Battery

Published April 1st, 2025 by Naomi Ramirez

If you have received a Key Remote Low Battery message on your panel, you will need to replace the battery promptly to ensure the device continues to function properly. Information to order replacements can be found in our article, How to Order Replacement Batteries. How to Replace Battery Disarm your Cove system before you begin this process Remove

Can I use my existing security equipment with Cove?

Published April 1st, 2025 by Naomi Ramirez

We understand that you might already have home security equipment from a previous provider. While our panel may be compatible with some existing devices, compatibility depends on a few technical factors, and we can not guarantee third-party sensors will work with your Cove system. We will gladly try to connect your existing equipment, though, and as

Carbon Monoxide Detector False Alarms

Published April 1st, 2025 by Naomi Ramirez

It is important IMMEDIATELY to address any sensor trouble conditions when they occur. A low battery, loss of supervision, or abnormal sensor behavior can cause false alarms. Troubleshooting False Alarms Make sure the detector is a Cove sensor and not a pre-existing Carbon Monoxide detector To prevent false alarms, make sure the sensor was not instal

Armed Away, But It Switched to Stay? Here’s Why

Published April 1st, 2025 by Naomi Ramirez

You tapped “Arm Away”, but your system armed in Stay Mode instead — what gives? It’s called Auto Stay Mode, and it’s a smart feature designed to protect your home and prevent false alarms. What Is Auto Stay Mode? When you arm your system to “Away” from the panel, the system expects someone to exit the home within the 60-second countdown. If no exter

Cove App - Changing Four-digit Panel Code

Published April 1st, 2025 by Naomi Ramirez

The panel code is used to arm and disarm your alarm system from either the panel or the App. To change a user's panel code from the App Login to the App From the home screen, click on the menu bar located at the top left of the screen Select "Users" From the list, select the proper user Scroll down and select "alarm user pin" Follow the instructio

Cove App Reading Tamper

Published April 1st, 2025 by Naomi Ramirez

The App will only read tamper when the panel has been tampered with. (i.e. this is a common occurrence when this button is pressed) Wall Mount The tamper message on the app should go away once the panel is returned to its place on the wall. If it does not, Go to Settings on the Panel Click on System Click System Info Toggle the "Panel Install Locati

Messages and Trouble Alerts

Published April 1st, 2025 by Naomi Ramirez

Your Cove Touch panel keeps you informed with two important types of notifications: Alarm Events: These messages show when your system reports an alarm to the central monitoring station. You’ll see which sensor triggered the alarm and emergency calls right in your message inbox. Trouble Alerts: These alerts notify you when the system detects an issu

How to Add a Flood Sensor

Published April 1st, 2025 by Naomi Ramirez

The video above will walk you through adding your Flood/Freeze Sensors, you can also follow the steps below. Step by Step Instructions Click "Settings" on the top right-hand corner of the panel touchscreen Enter your four-digit Master Code Click "Sensors" Click "Flood" Click "Add New Sensor" Trigger the sensor by pressing the test button (The pane

Panic Button Not Triggering

Published April 1st, 2025 by Naomi Ramirez

Troubleshooting Steps If you feel a sensor is not properly triggering we recommend testing the sensor. Note that if the sensor is not learned into the panel it will not register on the panel when you try to trigger the sensor. Perform a sensor test Verify that you are holding the button down for 5 seconds Replace the battery (CR2032) Move the sensor

How to Change a Flood + Freeze Sensor Battery

Published April 1st, 2025 by Naomi Ramirez

If you have received a Flood Freeze Sensor Low Battery message on your panel, you will need to replace the battery promptly to ensure the device continues to function properly. Information to order replacements can be found in our article, How to Order Replacement Batteries. How to Replace Battery Disarm your Cove panel before you begin this process

How to Change a Panic Button Battery

Published April 1st, 2025 by Naomi Ramirez

If you have received a Panic Button Low Battery message on your panel, you will need to replace the battery promptly to ensure the device continues to function properly. Information to order replacements can be found in our article, How to Order Replacement Batteries. How to Replace Your Battery Disarm your Cove panel before you start this process R

Important Update for Kami Camera Users

Published April 1st, 2025 by Naomi Ramirez

Overview As of January 06, 2025, all Kami Cameras will no longer be compatible with the Cove Security App or Cove Connect App. To continue using your cameras, you will need to transition to the Kami Home App. What You Need to Do: Remove Your Cameras from your Cove App Disconnect your Kami Cameras from the Cove Security App. For the Cove Security App

How to Cancel Cove Service

Published April 1st, 2025 by Naomi Ramirez

We're Sorry to See You Go At Cove, we strive to deliver top-tier service and protection, but we understand that a DIY security system isn’t the right fit for everyone. If you’re ready to cancel your service, we’re here to help make the process as simple as possible. To cancel, just give us a call at 855-268-3669. Our support team is ready to assist

Frequently Asked Questions (FAQs)

Published May 14th, 2025 by Naomi Ramirez

Get answers to your top questions about Cove's security system and services. Choosing the Right Plan Q: Which monitoring plan should I choose? A: Cove offers two smart, affordable monitoring plans designed to fit your lifestyle and security needs: Basic and Plus. Whether you are looking for reliable protection or premium perks, we’ve got you covered

How to Create/Update the Hostage Passcode

Published April 1st, 2025 by Naomi Ramirez

Your Hostage Passcode is a silent alert tool designed for emergency situations where you're being forced to disarm your system. When entered, this special code will: Disarm the system (to avoid suspicion) Silently alert the monitoring center, triggering an immediate emergency response Important: Do not test this code. Once entered, emergency servic

Hub Settings on the Alarm Panel

Published April 1st, 2025 by Naomi Ramirez

Need to adjust your Hub settings using your Alarm Panel? Here's everything you need to know in simple steps! Note: In the Settings menu, “Panel” actually refers to your Hub, not the Alarm Panel itself. If you're looking for Alarm Panel settings, check this article instead. How to Access Hub Settings Click on “More” in the bottom navigation bar Selec

Billing and Account Questions

Published April 1st, 2025 by Naomi Ramirez

Billing and Account Questions Frequently Asked Questions Q: How do I view my Billing History? A: You can view your billing history by logging into your Customer Portal and navigating to the “Billing” Page. If you’d like a downloadable copy of your Billing History, please chat with an agent. Q: How do I update my Payment Method and Billing Date? A:

Portal - Creating a New Account

Published April 1st, 2025 by Naomi Ramirez

Your Customer Portal is the easiest way to manage your billing, update your account information, and buy additional equipment—all in one place. Setting up your account takes just a few minutes. Quick Setup Instructions Check Your Email: After you sign up with Cove, you’ll receive a welcome email with a link to create your Portal account. The link in

Panel Won’t Power On

Published April 1st, 2025 by Naomi Ramirez

We know how important your panel is—and how frustrating it can be when something unexpected happens. While our system is designed for reliability, rare issues can still occur. This guide walks you through how to quickly resolve your panel not turning on If your panel is not turning on, follow these steps: Unplug the Panel Disconnect the panel from t

How Can I Prevent False Alarms?

Published April 1st, 2025 by Naomi Ramirez

What is a false alarm? A false alarm, also called a nuisance alarm, is an erroneous report of an emergency, bringing emergency services to a place where they are not needed. False alarms may occur with residential burglary alarms, smoke detectors, industrial alarms and more. False alarms have the potential to divert emergency respondents away from l

How to "Silent Arm" your System

Published April 1st, 2025 by Naomi Ramirez

Whether you’re heading out early, coming home late, or just want to keep things quiet, Silent Arming is the perfect way to secure your home without the beeping countdown. When enabled, Silent Arming will: Eliminates the countdown beeps during arming Doubles your exit delay time (from 60 to 120 seconds), so you have more time to leave Applies to a s

Display Controls for the Alarm Panel

Published April 1st, 2025 by Naomi Ramirez

There are a variety of different display settings you can adjust on the Alarm Panel that affect that individual alarm panel. If you have more than one Alarm Panel, you will need to adjust the setting on each panel you wish to have adjusted. To Access the Display Settings: Click on the “More” icon at the bottom navigation bar Select “Settings” Sele

Setting Favorites on the Alarm Panel

Published April 1st, 2025 by Naomi Ramirez

What are Favorites? “Favorites” allow you to group equipment together based on your preference for easy viewing and access. For example, if you have a motion detector, 2 window sensors and the glass break detector in your living room, you can group those pieces of equipment together so they can easily be viewed on the dashboard. Adding/Editing You

Loss of Supervision

Published April 1st, 2025 by Naomi Ramirez

If you're seeing a Loss of Supervision message, don't worry What Causes It? Sensor is too far from the panel or there's interference (this is the cause ~90% of the time) Low battery in the sensor Faulty sensor Important: Do not reset your panel. Step-by-Step Troubleshooting 1. Check for Distance or Interference Move your panel closer to the sensor (

Flood + Freeze Sensor Tampering

Published April 1st, 2025 by Naomi Ramirez

The Flood/Freeze sensor has a tamper button on the bottom side of the sensor that will send a tamper signal when pressed. Most alarm equipment has a built-in tamper switch to deter unauthorized interference. When the panel reports a tamper trouble condition it usually means the sensor casing is loose. This occurs most frequently after changing devic

SkyBell Doorbell Camera Live Feed, Settings, and Notifications

Published April 1st, 2025 by Naomi Ramirez

Effective Jan 1, 2025, the Cove security app will no longer support the skybell camera. If it was previously added, it will continue to function, however once removed, it will no longer be available to re-add. We recommend using the Skybell App for continued use. Live Feed Camera Status -This tells you the name of the camera, the current status, and

Motion Sensor 101: What You Need to Know

Published April 1st, 2025 by Naomi Ramirez

Your motion sensor is designed to detect movement based on heat changes in its field of view. It’s a key part of your home’s protection, and understanding how it works ensures you're getting the best performance. Arm Modes & Motion Detection Arm Away – Motion detection is active. If movement is detected, the alarm will trigger. Arm Stay – Motion

What are Cove's Monitoring Plans?

Published April 1st, 2025 by Naomi Ramirez

Cove offers two smart, affordable monitoring plans designed to fit your lifestyle and security needs: Basic and Plus. Whether you are looking for reliable protection or premium perks, we’ve got you covered. Basic Plan — $19.99/month Simple, dependable protection at a great price. Perfect for: Customers who want essential security features with 24/

Adding a Door Sensor

Published April 1st, 2025 by Naomi Ramirez

The video above gives you a full walkthrough, but if you'd rather follow step-by-step, we've got you covered. Step-by-Step Instructions Tap “Settings” in the top right corner of your panel’s touchscreen Enter your 4-digit Master Code Select “Sensors” Choose “Doors” Tap “Add New Sensor” Trigger the sensor by pulling the two pieces apart The panel wil

Stuck During Setup Process Steps 1-6

Published April 1st, 2025 by Naomi Ramirez

If you are having trouble with your installation, this article aims to: Explain the different steps of pre-installation Troubleshoot your panel if it gets stuck on one of the first six steps Pre-Installation Steps Your Cove system has arrived, and your first step is to plug in the panel. Once your panel has powered on, the screen will turn blue, and

Setting Up Your Video Live Feed

Published April 1st, 2025 by Naomi Ramirez

In August 2024, Cove introduced the ability to view Eufy cameras through your Alarm Panel. This article will help you set up the ability to view your cameras through the alarm panel and what prerequisites are needed for this function. Before Getting Started The ability for cameras to be seen from the alarm touchpad does have a few prerequisites that

Adding Your Smoke Detector

Published April 1st, 2025 by Naomi Ramirez

(Note: This article is for the SMKT8 smoke detector if this is not your smoke detector or you are unsure what smoke detector you have click here .) Step-by-Step Instructions Click "Settings" on the top right-hand corner of the panel touchscreen Enter your four-digit Master Code Click "Sensors" Click "Smoke/Heat/Freeze" Click “Add New Sensor” Trigger

Resetting Cove Panel

Published April 1st, 2025 by Naomi Ramirez

Need to give your panel a fresh start? No problem — resetting your Cove Touch Panel is quick and easy. Just follow the steps below. Important: Your system must be disarmed first. Step-by-Step Reset Instructions Disarm your system using your 4-digit Master Code. Press and hold both the Home and Call buttons at the same time for 5 seconds. When the

What Devices Are Compatible With The Cove App?

Published April 1st, 2025 by Naomi Ramirez

IOS iOS devices require a version of iOS 9.0 or newer; the app is compatible with iPhone, iPad, and iPod Touch. ANDROID Android devices require 4.1 Jelly Bean (API 16) or newer. The app is compatible with 13,591 Android devices. If you are not sure if your device is compatible with the Cove Security App, please check with your Carrier.

How to Change a Motion Detector Battery

Published April 1st, 2025 by Naomi Ramirez

If you have received a Motion Detector Low Battery message on your panel, you will need to replace the battery promptly to ensure the device continues to function properly. Information to order replacements can be found in our article, How to Order Replacement Batteries. How to Replace Battery Disarm your Cove panel before you begin this process Ope

How it works - Smoke + CO Detectors

Published April 1st, 2025 by Naomi Ramirez

This piece of equipment is critical for life and property protection. Our Smoke + CO alerts you and the monitoring station automatically in the event of a fire or lethal levels of Carbon Monoxide. If your alarm is disarmed, this sensor remains ready to diligently protect you and your loved ones. Smoke FAQ We recommend placing at least one detector n

Brief Video Overview of Alarm Installation Process

Published April 1st, 2025 by Naomi Ramirez

This video provides a shortened version of the installation process for the Cove Simple panel and sensors. For a more detailed installation video, you can view How to Install the Cove Security System This panel is no longer offered by Cove, to learn more about our new equipment click here.

How to Add a Carbon Monoxide Detector

Published April 1st, 2025 by Naomi Ramirez

The video above will walk you through adding your Carbon Monoxide Detector, you can also follow the steps below. Step by Step Instructions Click "Settings" on the top right-hand corner of the panel touchscreen Enter your four-digit Master Code Click "Sensors" Click " Carbon Monoxide" Click "Add New Sensor" Trigger the sensor by pressing the test b

Portal - Home Page

Published April 1st, 2025 by Naomi Ramirez

From managing your account to checking order status or sharing your referral link, your Portal Home Page is designed to simplify it all. Here’s a quick overview of what you can do. Features Available on the Home Page: Track a Package Payment Information Help/Knowledge Base Referral Program Contact Us Providing Feedback Menu Bar Track a Package If y

Cove App - How to Add a User

Published April 1st, 2025 by Naomi Ramirez

This video will show you how to add an additional user on the App. ONLY THE MASTER USER HAS PERMISSION TO ADD ANOTHER USER Login to the App From the home screen, click on the menu bar located at the top left of the screen Select "Users" Press the "+" symbol located at the bottom of the list Enter the following information: Full name, email and mob

Installing Your Cameras

Published April 1st, 2025 by Naomi Ramirez

Outdoor Camera Installation How to Mount Your Cove Outdoor Camera How to Pair and Install Your Cove Outdoor Camera Indoor Camera Installation How to Pair and Install Your Cove Indoor Camera

Installing Motion Detectors

Published April 1st, 2025 by Naomi Ramirez

Step-by-Step Guide If you are adding new equipment to your alarm system, make sure you have already added the Motion Detector to your alarm system before you install this piece of equipment. Common Installation Locations Hallway Living-room Basement Stairway entrance Avoid To reduce false alarms, do not install sensors: In a non-climate-controlled a

Camera Storage Devices

Published April 1st, 2025 by Naomi Ramirez

Cove offers several different cameras that come with cloud storage. In addition to cloud storage, some Cove cameras have extendable storage, meaning you can insert SD cards to extend the camera's ability to store footage. These cameras have extendable storage through SD cards: Eufy Indoor Camera Eufy Doorbell Camera (via the Chime) If you have one

Customize Your Exit Delay Timer

Published April 1st, 2025 by Naomi Ramirez

Make your system work with your routine. When you arm your system, you have a short window of time—called the exit delay—before the alarm becomes active. The default is 60 seconds, giving you time to leave the house without triggering an alert. But if you’re in a hurry or prefer a longer buffer, you can adjust the countdown to fit your lifestyle. Ho

Adding a Window Sensor

Published April 1st, 2025 by Naomi Ramirez

The video above shows you exactly how to get started, but if you prefer written steps, here’s a quick walkthrough: Step-by-Step Instructions Tap “Settings” in the top right corner of your panel’s touchscreen Enter your 4-digit Master Code Select “Sensors” Choose “Windows” Tap “Add New Sensor” Trigger the sensor by pulling the two pieces apart The pa

Adding New Sensors to Your Simple Panel System

Published April 1st, 2025 by Naomi Ramirez

Adding New Sensors to Your System Whether you're expanding your system or replacing a sensor, we’ve got you covered with step-by-step guides. Note: These instructions are for the Simple Panel (Generation 1) system.If you’re using the Cove Connect (Generation 2) system, click here for the correct instructions. Setup Guides for Generation 1 (Simple

Eufy Doorbell Camera

Published April 1st, 2025 by Naomi Ramirez

INFORMATION AND SUPPORT ARTICLES Product Description Product Page Device Components Doorbell Camera FAQ (Common Questions) Common Question and Answer FAQ for Eufy Doorbell Camera How to Download/Setup App and Camera How to Set up the Video Doorbell and Chime Video Doorbell and Chime Setup Troubleshooting Failed to Scan the QR code Failed to Add Door

How Can I Tell What Type of Smoke Detector I Have?

Published April 1st, 2025 by Naomi Ramirez

Cove has offered a few different models of Smoke detectors, some of which are no longer being sold. In the Smoke Detector section of the sensors provided by Cove, you will only find articles in reference to the current model being sold. In this article, you will find links to articles for smoke detectors that are no longer offered. Please take a loo

How to Add a Glass Break Sensor

Published April 1st, 2025 by Naomi Ramirez

The video above will walk you through adding your Glass Break sensor, you can also follow the steps below. Step by Step Instructions Click "Settings" on the top right-hand corner of the panel touchscreen Enter your four-digit Master Code Click "Sensors" Click "Glass Break" (this will be the last box on the second row of sensors) Click "Add New Sen

Cove App Features

Published April 1st, 2025 by Naomi Ramirez

In your hand, you hold the heart of our Cove monitoring system . At least you could, if you have our Cove App, giving you access to your panel from anywhere in the world. Cove Mobile App Features Include: Arm & Disarm Silent Arm Notifications Bypass sensors Manage users Check system status remotely

What is Cove LiveAssist?

Published April 1st, 2025 by Naomi Ramirez

The Cove Simple Panels have an integrated microphone and speaker that enable communication with the monitoring center in the event of an alarm. Live Assist FAQ This feature allows two-way communication directly from your panel. This can be done by Arming your system and triggering an alarm Pressing the call button on your panel to request a Medical,

Portal - Equipment

Published April 1st, 2025 by Naomi Ramirez

The Equipment tab in your Cove Customer Portal is your go-to place for everything related to your security add-ons. Whether you're checking your rewards or making a purchase, it’s all in one simple spot. Equipment Rewards (Plus Plan Only) If you're on the Cove Plus monitoring plan, you’ll see your available equipment credit and a full history of you

Complete Sensor Signal Test

Published April 1st, 2025 by Naomi Ramirez

Make sure your home is fully protected—run a quick check to confirm your system is communicating with our 24/7 monitoring center. Why Run This Test? This test ensures all your sensors are properly connected and communicating with the monitoring station, giving you total peace of mind. How to Run the Test On your Panel: Tap the Settings icon (top rig

Panel Communication Failure

Published April 1st, 2025 by Naomi Ramirez

If your panel is showing a Red X over the cellular signal bars, don’t worry—it just means your panel has lost its connection to the monitoring center. Follow these simple steps to get back online: Step 1: Reboot Your Panel Unplug your panel from the power outlet. Press and hold both the "Home" and "Call" buttons for 12 seconds. When prompted, enter

Disarming System via the Panel

Published April 1st, 2025 by Naomi Ramirez

Whether you’re coming home from work or just stepping out to grab the mail, your Cove Touch Panel keeps you protected, and disarming it is quick and easy. When armed, your panel will clearly display: “I’m Armed in Stay Mode” (when you’re staying in) “I’m Armed in Away Mode” (when you’ve left the house) In either mode, all intrusion sensors are activ

Eufy Indoor Camera on the Eufy Security App

Published April 1st, 2025 by Naomi Ramirez

This article is intended for the Eufy Indoor camera to be used on the Eufy Security App. We have the ability for the Eufy Cameras to operate on the Cove connect app. For information on using the Eufy Indoor Camera on the Cove Connect app, please refer to this article. Introducing the new Eufy Indoor Mini 2K camera. The Eufy Indoor Mini 2K camera in

Troubleshooting Your Camera Feed

Published April 1st, 2025 by Naomi Ramirez

Troubleshooting Camera Connection Issues on the Cove Connect Touchpad Introduction: If you are experiencing issues with the camera connection on your Cove Connect Touchpad, please follow the troubleshooting steps outlined below to resolve the problem. Ensure you have completed the setup as described in the Setup Article. Requirement Checklist: Maint

Smoke/Heat/Freeze False Alarms

Published April 1st, 2025 by Naomi Ramirez

It is important to test and maintain all system sensors regularly. A low battery or abnormal damage to the sensor can cause irregular activity. Troubleshooting False Alarms Make sure the detector is a Cove sensor and not a pre-existing smoke detector. Make sure the sensor was not installed in any of the following places: Directly above a sink Direc

Testing Cellular Communication

Published April 1st, 2025 by Naomi Ramirez

Your panel communicates with both your sensors and the Monitoring Station through a secure cellular connection. Regularly testing this connection helps ensure your system is always ready to protect your home. What Does This Test Do? Cellular Communication Test checks your panel’s connection to: Nearby cell towers The Monitoring Station that alerts e

Equipment Payment Options-Value Plan vs Economy Plan

Published April 1st, 2025 by Naomi Ramirez

Cove offers a professional-grade security solution that is Effective, Affordable, Flexible, and Fair. Cove offers payment options that will meet the needs of customers without requiring a long-term monitoring contract with painful cancellation charges. We also have a 60-day money-back guarantee so you can try our system if you don't love it, return

Alarm Event - Low Battery

Published April 1st, 2025 by Naomi Ramirez

Your Cove system is designed to be low-maintenance, but like all great things, it runs on power! Each sensor is equipped with a battery that typically lasts 3–5 years. When one gets low, your panel will notify you with a Low Battery Alert. Before You Replace a Battery Double-check the message on your panel. Make sure it's a "Low Battery" alert—not a

How to Use the Emergency Call Button

Published April 1st, 2025 by Naomi Ramirez

Emergency Help Is Just a Button Away In an emergency, every second counts. While dialing 911 is always the first choice, your Cove Touch panel provides a fast, reliable backup when you need help fast. Located just below the Home button, the Emergency Call Button connects you directly to our 24/7 monitoring center. Whether you need Medical, Police, o

Identifying My Doorbell Type (Mechanical or Digital)

Published April 1st, 2025 by Naomi Ramirez

There are two types of doorbells that your home might have: mechanical and digital. Here’s a brief explanation of what each kind of doorbell is. Mechanical Doorbells Mechanical doorbells include a striker that hits a piece of metal to create a ding-dong noise. Once the case has been removed, the inside of the chime box usually looks like this: This

Installation: Sensors Not Triggering

Published April 1st, 2025 by Naomi Ramirez

Above is a short video overview of how your installation process should go. If you are unable to get the panel to respond when you are triggering a sensor, please use the information below to resolve your issue. YOU MUST TRIGGER YOUR SENSORS BEFORE YOU INSTALL YOUR SENSORS YOU MUST TAP NEXT BEFORE YOU MOVE ON TO ANOTHER SENSOR If you are going throu

Installing Glass Break Detectors

Published April 1st, 2025 by Naomi Ramirez

Step-by-Step Guide: If you are installing new equipment to your alarm system, make sure you have already added this Glass Break Detector to your alarm system before you install this piece of equipment. You may also have received our updated Glass Break detector , which will look like the sensor in the image below. Common Installation Locations In a

Adding a Key Fob

Published April 1st, 2025 by Naomi Ramirez

Key Fobs do not require installation however, you will need to add your remote to your system. The video above will show you how. When using your remote, remember: Remotes have an operating range of approximately 100ft from the Cove Touch panel Adding Remote Click "Settings" on the top right-hand corner of the panel touchscreen Enter your four-dig

Alarm Event - System Tamper

Published April 1st, 2025 by Naomi Ramirez

You’ve armed your system and gone about your day when suddenly, you get a call or app notification. An alarm has been triggered. Your panel is reporting a “Sensor Tamper.” It’s natural to ask: Is someone breaking into my home? What does “Tamper” mean? How serious is this—and how do I fix it? If your panel says “Sensor Tampered” while your system is

Motion Detector Loss of Supervision

Published April 1st, 2025 by Naomi Ramirez

Understanding Motion Detector Issues It is important to regularly test and maintain all system sensors. A low battery or abnormal damage to the sensor can cause irregular activity, including loss of supervision. Loss of supervision is an automatic diagnostic the system uses to verify that sensors are wirelessly communicating properly. Other contribu

Alarm Event - AC Power Loss

Published April 1st, 2025 by Naomi Ramirez

What to Do If Your Panel Shows “A/C Power Loss” If your Cove panel is showing a “Power Loss” message, don’t worry—your security isn’t compromised. Your panel includes a built-in backup battery that will keep you protected for up to 24 hours during any power outage. Once power is restored, the battery recharges automatically; no action needed. What C

Installing Carbon Monoxide Detector

Published April 1st, 2025 by Naomi Ramirez

Step-by-Step Guide If you are adding new equipment to your alarm system, make sure you have already added the Carbon Monoxide Detector to your alarm system before you install the piece of equipment. Common Installation Locations Here are some recommended places to install a Carbon Monoxide Detector, located below the list are some images to help you

Portal - Multi-Factor Authentication

Published April 1st, 2025 by Naomi Ramirez

Keep your account secure with an extra layer of protection. Enabling multi-factor authentication (MFA) means that even if someone has your password, they can’t access your account without a special code generated on your phone. It’s quick to set up and gives you peace of mind. How to Turn On Multi-Factor Authentication Log in to your Cove Customer P

Smoke/Heat/Freeze Detector Loss of Supervision

Published April 1st, 2025 by Naomi Ramirez

Understanding Smoke/Heat/Freeze Issues It is important to test and maintain all system sensors regularly. A low battery or abnormal damage to the sensor can cause irregular activity, including loss of supervision. Loss of supervision is an automatic diagnostic the system uses to verify that sensors are wirelessly communicating properly. Other contri

How to Change the Smoke Heat Freeze Detector Batteries

Published April 1st, 2025 by Naomi Ramirez

If you have received a Smoke Heat Freeze Detector Low Battery message on your panel, you will need to replace the battery promptly to ensure the device continues to function properly. Information to order replacements can be found in our article, How to Order Replacement Batteries. How to Replace Battery Disarm your Cove panel before you begin this

Installing Window Sensors

Published April 1st, 2025 by Naomi Ramirez

Before you begin, make sure your Window Sensor has been added to your alarm system through your control panel. Once that’s done, you're ready to install! Ideal Installation Spots Best Practices for Placement Magnet: Install on the part of the window that moves or slides Sensor: Install on the window frame If the window frame is too narrow, rever

How to Install Your Cove Security System

Published April 1st, 2025 by Naomi Ramirez

The video above is a walkthrough of our installation process. We also have instructional videos for installing individual sensors, these are the articles linked below. Door Sensors Window Sensors Motion Detector Glass Break Detector Smoke/Heat/Freeze Detector Carbon Monoxide Detector Flood/Freeze Sensor Key Remotes Panic Buttons Once your Security S

Installation: Sensors Not Verifying

Published April 1st, 2025 by Naomi Ramirez

We have designed our panel to walk you through the process of installing your sensor s. However, if you are unable to get a sensor to verify, after the third try the panel will prompt you to call tech support at 855.268.3669, after which press the done button on your panel screen. I'm Ready to Arm The panel has prompted you to call tech support and

Cove App - Silent Arm

Published April 1st, 2025 by Naomi Ramirez

This video will show you how to Silent Arm your system using the App. Login to App You will see the home screen Press "options" at the bottom of the home screen A window will pop up with the option to Silent Arm Toggle Silent Arm ON You can now arm your System and the panel will no longer have an audible countdown. (Note that your exit delay tim

How to Add a Motion Sensor

Published April 1st, 2025 by Naomi Ramirez

The video above will walk you through adding your Motion Sensors. You can also follow the steps below. Step-by-Step Instructions Click "Settings" on the top right-hand corner of the panel touchscreen Enter your four-digit Master Code Click "Sensors" Click "Motion" Click "Add New Sensor " Trigger the sensor by pressing the test button on the side of