Motion Sensor Not Responding

Published April 1st, 2025 by Naomi Ramirez

If your sensor is not triggering properly, we recommend testing the sensor. Please note: Your Motion Sensor will only trigger every 3 minutes unless you are using the tamper button on the top right-hand side of the sensor. If your sensor still is not working after following these steps, please reach out to our support team for further assistance.

Create or Update Hostage Passcode

Published April 1st, 2025 by Naomi Ramirez

The Hostage Passcode is used in the event of a hostage situation. If the system is in an unarmed state (also during armed states) the Hostage Passcode can be entered to access your settings to silently send a duress signal to the monitoring center. This code also disarms the system which serves to pacify the intruder. Never test your system using th

Viewing and Clearing Alarm Panel History

Published April 1st, 2025 by Naomi Ramirez

To view or clear your Alarm History go to your Alarm Panel and swipe down from the top of the screen.  This will bring up your recent notifications on the right hand side.  You can scroll up and down with your finger or if you would like to clear the history tap on “Dismiss All” in the top right hand corner.

Glass Break Sensor False Alarms

Published April 1st, 2025 by Naomi Ramirez

It is important to IMMEDIATELY address any sensor trouble conditions when they occur. A low battery, loss of supervision, or abnormal sensor behavior can cause false alarms.  Troubleshooting False Alarms Make sure the sensor is securely connected to the back mounting plate Do not locate the sensor near a kitchen or where clanging glass could cause f

CO Detector Loss of Supervision

Published April 1st, 2025 by Naomi Ramirez

If your Carbon Monoxide Detector reports a loss of supervision, it means that the detector is not signaling to the Hub. Please refer to this article for further information.

Adding a Sensor or Siren through the Cove Connect App

Published April 1st, 2025 by Naomi Ramirez

Just got a new sensor? Great! You can add it to your system directly through the Cove Connect App in just a few simple steps. Steps For Android Users Open the Cove App Tap the menu icon (☰) in the top left and go to Settings. Scroll Down & Select Tap “Add a Zone.” Choose Sensor Format For most sensors, select Option 2: 0123456 and tap Next Step

How to Change a Flood + Freeze Sensor Battery

Published April 1st, 2025 by Naomi Ramirez

If you have received a Flood Freeze Sensor Low Battery message on your panel, you will need to replace the battery promptly to ensure the device continues to function properly. Information to order replacements can be found in our article, How to Order Replacement Batteries. How to Replace Battery Disarm your Cove panel before you begin this process

Updating Credit Card to Automatic Checking (ACH)

Published April 1st, 2025 by Naomi Ramirez

We are committed to transparency and want to inform you of a new $3 convenience fee that will apply to credit card payments starting in February 2025. This fee helps offset the costs of processing credit card transactions. To avoid this fee, you can switch to paying via a bank account. Here's how to update your payment method in your Cove Customer P

How To Choose What Equipment You Need?

Published April 1st, 2025 by Naomi Ramirez

Protect what matters most — your way. Whether you are looking for essential coverage or total home protection, Cove makes it easy to build the perfect system for your needs. Here is a simple breakdown of protection levels to help you get started: Level 1: Essential Home Protection Great for: Budget-conscious families & small homes Start with the

Panel Communication Failure

Published April 1st, 2025 by Naomi Ramirez

If your panel is showing a Red X over the cellular signal bars, don’t worry—it just means your panel has lost its connection to the monitoring center. Follow these simple steps to get back online: Step 1: Reboot Your Panel Unplug your panel from the power outlet. Press and hold both the "Home" and "Call" buttons for 12 seconds. When prompted, enter

Alarm Certificate

Published April 1st, 2025 by Naomi Ramirez

As a homeowner, one of the great benefits of purchasing a security system is that you can receive a discount on your homeowners' insurance. Of course, your insurance company will want proof of monitoring so you will need to obtain a Certificate of Proof of Monitoring. How to Get Your Certificate We make it easy! Here's how: Automatic Email: Once you

Cove App Routines

Published April 1st, 2025 by Naomi Ramirez

This article goes through all of the functions and features for routines available on the Cove App. What are Routines? Routines are rules or special functions that act in a similar matter to "If This, Then That". An example of this is, If my front door is opened, Then notify my phone that the door has been opened.  How to Access the Routines The Rou

Simple Panel Replacement

Published April 1st, 2025 by Naomi Ramirez

You are being sent a Panel Replacement, we ask that you please allow 5-10 business days for your new panel to arrive. New Panel Arrived DO NOT POWER ON THE PANEL Before your new panel can be powered on and connected to the cell tower, it needs to be registered. This means that we will be adding the Interactive ID, found on the top left corner of the

Portal - My Account

Published April 1st, 2025 by Naomi Ramirez

Your Account tab in the Cove Online Portal is your personal command center. From updating your information to managing your emergency contacts and monitoring plan, it’s all just a click away. Features Available on the Account Page: Account Information  System Password Emergency Contacts Notifications User Settings Security Certificate Monitoring Pla

Portal - Billing Page

Published April 1st, 2025 by Naomi Ramirez

Your Billing tab in the Cove Customer Portal makes it simple to stay on top of your payments, view your history, and update your billing preferences—all in one convenient place. What You Can Do on the Billing Page: Make a Payment or Pay Early View Your Payment History Change Your Billing Date Manage Your Payment Methods Make a Payment or Pay Early Y

Portal - Equipment

Published April 1st, 2025 by Naomi Ramirez

The Equipment tab in your Cove Customer Portal is your go-to place for everything related to your security add-ons. Whether you're checking your rewards or making a purchase, it’s all in one simple spot. Equipment Rewards (Plus Plan Only) If you're on the Cove Plus monitoring plan, you’ll see your available equipment credit and a full history of you

Removing a Sensor Through the Cove Connect App

Published April 1st, 2025 by Naomi Ramirez

Removing a Sensor Through an Android Phone If you are using Android, please follow these instructions:  Log into your app. Click on the 3 bars at the top left, then navigate to the security menu.  Click on the 3 dots next to the sensor you wish to delete.  Click on the option “Remove...”.  A pop-up will appear wanting your confirmation that you are

User Manual

Published April 1st, 2025 by Naomi Ramirez

The file attached to this article is a digital copy of our User Manual. You should have received this manual in your package; however, if you are unable to locate it at this time, you can use the file above. The User Manual will help you: Install your sensors Change batteries in sensors Understand how to use your system      

Installing Glass Break Detectors

Published April 1st, 2025 by Naomi Ramirez

Step-by-Step Guide: If you are installing new equipment to your alarm system, make sure you have already added this Glass Break Detector to your alarm system before you install this piece of equipment. You may also have received our updated Glass Break detector , which will look like the sensor in the image below. Common Installation Locations In a

How it works - Key Remote

Published April 1st, 2025 by Naomi Ramirez

These sensors use radio signals to disarm or arm the system within a range of 100-120 feet from the panel indoors, or 300 feet if you are outdoors. Remote FAQ How do I use my Remote? Buttons must be held down for 3 seconds to trigger a function SOS: In order to trigger an SOS Alert you must hold the 'Stay' and 'Away' buttons together and must be hel

How to Bypass Sensors

Published April 1st, 2025 by Naomi Ramirez

Sometimes, you may want your system to stay armed while allowing certain doors or windows to remain open, or simply to ignore a sensor that’s having issues. That’s where bypassing sensors comes in. Bypassing a sensor lets your alarm system temporarily ignore a specific sensor while keeping the rest of your home protected. It’s perfect for situations

Cove App - Arm & Disarm

Published April 1st, 2025 by Naomi Ramirez

  This video will show you how to arm and disarm your system from the App. Login to the App From the home screen, click the button labeled "Disarmed" To arm Away, select the Red "Away" button To arm Stay, select the Yellow "Stay" button Your system will initiate an exit delay. This countdown may not synchronize exactly with your panel, depending on

Google Home and My Cove System

Published April 1st, 2025 by Naomi Ramirez

Google Home and Google Assistant bring the power of voice-activated technology to your fingertips, offering a smarter way to control your devices and manage your home. By integrating your Cove security system with Google Home, you can unlock a new level of convenience. With simple voice commands, you can check your system's status, arm or disarm you

How It Works - Panic Button

Published April 1st, 2025 by Naomi Ramirez

Panic Buttons use programming to determine the kinds of signals that will be received by our monitoring station. Medical vs SOS FAQ When you purchase a Medical button with your system it can automatically connect you to medical services. When programmed as an SOS button, it can be used to notify the police.  Medical To trigger, press and hold the bu

Smoke/Heat/Freeze Detector Tampering

Published April 1st, 2025 by Naomi Ramirez

Most alarm equipment has a built-in Tamper switch to deter unauthorized interference. When the panel reports a tamper trouble condition it usually means the mounting plate and the sensor are loose or not properly seated. This occurs most frequently after changing device batteries. Troubleshooting Sensor Tampering  Make sure the sensor is securely se

Smoke + CO False Alarms

Published April 1st, 2025 by Naomi Ramirez

It is important to regularly test and maintain all system sensors. A low battery or abnormal damage to the sensor can cause irregular activity. Troubleshooting False Alarms Make sure the detector is a Cove sensor and not a pre-existing Smoke + CO detector Make sure the sensor was not installed in any of the following places: Directly above a sink Di

Can I use my existing security equipment with Cove?

Published April 1st, 2025 by Naomi Ramirez

We understand that you might already have home security equipment from a previous provider. While our panel may be compatible with some existing devices, compatibility depends on a few technical factors, and we can not guarantee third-party sensors will work with your Cove system. We will gladly try to connect your existing equipment, though, and as

Arming and Disarming Through the Cove Connect App

Published April 1st, 2025 by Naomi Ramirez

  The Arming and disarming functionality is visible across all pages for easy access while navigating the application.  Arming “Stay” Select this mode when people will be staying inside.  This will arm all sensors except motion sensors.  How To Arm “Stay” - Select the option of “Stay” or the Icon of the person inside the house. Arming Stay normally

How To Test Motion Sensors

Published April 1st, 2025 by Naomi Ramirez

Understanding & Testing Your Motion Sensor Your motion sensor plays a key role in protecting your home, and it's smartly designed to save battery life while staying alert. How It Works Our motion sensors are battery-powered and built for efficiency. When motion is detected: The sensor sends a signal to your panel Then it enters a 3-minute sleep

Portal - Home Page

Published April 1st, 2025 by Naomi Ramirez

From managing your account to checking order status or sharing your referral link, your Portal Home Page is designed to simplify it all. Here’s a quick overview of what you can do.  Features Available on the Home Page: Track a Package Payment Information Help/Knowledge Base Referral Program Contact Us Providing Feedback Menu Bar Track a Package If y

Alexa and my Cove System

Published April 1st, 2025 by Naomi Ramirez

Alexa brings the convenience of voice-activated technology to your home, enabling you to control your home security with ease. By integrating Alexa with your Cove security system, you can effortlessly check your system's status, arm or disarm your security, and switch between modes. This integration can change the way you interact with your home sec

Motion Detector Tampering

Published April 1st, 2025 by Naomi Ramirez

The Motion Detector has a built-in tamper switch to deter unauthorized interference. When the panel reports a tamper trouble condition it usually means the mounting plate and the sensor are loose or not properly seated. This occurs most frequently after changing sensor batteries. Troubleshooting Sensor Tampering  Make sure the sensor is securely sea

Adding and Removing Your Smoke Detector

Published April 1st, 2025 by Naomi Ramirez

Adding the Smoke Detector You have the ability to add equipment through the Cove Connect App. Please refer to this article for more information.  Some newer smoke detectors now have two QR code labels on opposite sides of the device. Manufacturer Label: This label will not work for adding your smoke detector to the app. TXID Label (Cove): This is th

Smoke Detector Loss of Supervision

Published April 1st, 2025 by Naomi Ramirez

(Note: This article is for the SMKT8 smoke detector if this is not your smoke detector or you are unsure what smoke detector you have click here .) What is it?   Loss of supervision means that your sensor(s) are not communicating with your Alarm Panel properly.  Your Alarm panel will alert you whenever it loses connection with any of your sensors. 

Sound Controls for the Alarm Panel

Published April 1st, 2025 by Naomi Ramirez

You can adjust a variety of sound settings directly on your Alarm Panel. These settings apply only to that individual panel. If you have multiple panels, repeat these steps for each one. Access Sound Settings Tap More on the bottom navigation bar Select Settings Select Sounds     Adjust Alarm Volume Controls the siren volume for this panel only (not

User Manual

Published April 1st, 2025 by Naomi Ramirez

The file attached to this article is a digital copy of our User Manual. You should have received a QR code for this manual in your package, however, if you are unable to locate it at this time, you can use the file above. The User Manual will help you: Install your sensors Change batteries in sensors Understand how to use your system  

Smoke Detector False Alarms

Published April 1st, 2025 by Naomi Ramirez

It is important to IMMEDIATELY address any sensor trouble conditions when they occur. A low battery, loss of supervision, or abnormal sensor behavior can cause false alarms. Troubleshooting False Alarms Make sure the detector is a Cove sensor and not a pre-existing smoke detector. Make sure the sensor was not installed in any of the following places

How to Install Your Cove Security System

Published April 1st, 2025 by Naomi Ramirez

The video above is a walkthrough of our installation process. We also have instructional videos for installing individual sensors, these are the articles linked below. Door Sensors Window Sensors Motion Detector Glass Break Detector Smoke/Heat/Freeze Detector Carbon Monoxide Detector Flood/Freeze Sensor Key Remotes Panic Buttons Once your Security S

Glass Break Sensor Not Responding

Published April 1st, 2025 by Naomi Ramirez

If your sensor is not triggering properly, we recommend testing the sensor.  If your sensor still is not working after following the steps listed in the linked article, please reach out to our support team for further assistance.

Installing Smoke + CO Detectors

Published April 1st, 2025 by Naomi Ramirez

Step-by-Step Guide If you are adding new equipment to your alarm system, make sure you have already added the Smoke + CO to your alarm system before you install the piece of equipment. Common Installation Locations Bedroom Hallway Main Living Spaces Avoid Do not install Smoke + CO Detectors in the following areas: Within 5 feet of any cooking applia

Smoke/Heat/Freeze Detector Not Triggering

Published April 1st, 2025 by Naomi Ramirez

Troubleshooting Steps If you feel a sensor is not properly triggering we recommend testing the sensor. Note that if the sensor is not learned  into the system, the panel will not respond when you press the test button on the sensor. Perform a sensor test Replace the batteries (AAA) Move the panel closer to the sensor If the sensor is working properl

Adding New Sensors to Your Simple Panel System

Published April 1st, 2025 by Naomi Ramirez

Adding New Sensors to Your System Whether you're expanding your system or replacing a sensor, we’ve got you covered with step-by-step guides. Note: These instructions are for the Simple Panel (Generation 1) system.If you’re using the Cove Connect (Generation 2) system, click here for the correct instructions.   Setup Guides for Generation 1 (Simple

Portal - Multi-Factor Authentication

Published April 1st, 2025 by Naomi Ramirez

Keep your account secure with an extra layer of protection. Enabling multi-factor authentication (MFA) means that even if someone has your password, they can’t access your account without a special code generated on your phone. It’s quick to set up and gives you peace of mind. How to Turn On Multi-Factor Authentication Log in to your Cove Customer P

Video: How to Use the Cove Connect App

Published April 1st, 2025 by Naomi Ramirez

Pairing Your SkyBell Doorbell Camera

Published April 1st, 2025 by Naomi Ramirez

Effective Jan 1, 2025, the Cove security app will no longer support the skybell camera. If it was previously added, it will continue to function, however once removed, it will no longer be available to re-add. We recommend using the Skybell App for continued use. This article covers the steps you'll need to take to pair your SkyBell with your Cove a

Adjusting Sensor Settings on the Cove Connect App

Published April 1st, 2025 by Naomi Ramirez

There are a few settings you can be able to adjust for each sensor including renaming the sensor, configuring app notifications, toggling on/off chime, and bypassing a sensor. To access the sensor's settings: Adjust Sensor Settings on the Cove Connect App (Android) Log into the app After you have logged in, tap on the menu bar on the top left Tap on

Alarm Panel and Hub Technical Specifications and FAQ's

Published April 1st, 2025 by Naomi Ramirez

Alarm Panel Alarm Panel Specifications Dimensions (tabletop stand): 3.60 x 7.42 x 4.58″ Dimensions (wall mount): 4.27 x 7.42 x 1.60″ Weight: 10 oz (284 g) Placement: Tabletop or wall mount Screen Resolution: 1024 x 600px Maximum Humidity: 85% non-condensing Wireless Range: 300 ft Backup Battery Life: 4 hrs   Hub Specifications:  Models: LP.MFP01.345

Equipment Warranty Information

Published April 1st, 2025 by Naomi Ramirez

Enjoy peace of mind with Cove’s hassle-free warranties—designed to keep your system running smoothly, whether you're just getting started or have been with us for years. Cove Basic Plan – 1-Year Limited Warranty With the Cove Basic monitoring plan, your equipment is covered by our 1-Year Limited Warranty.Here’s what you get: Coverage for manufacture

Customize Your Exit Delay Timer

Published April 1st, 2025 by Naomi Ramirez

Make your system work with your routine. When you arm your system, you have a short window of time—called the exit delay—before the alarm becomes active. The default is 60 seconds, giving you time to leave the house without triggering an alert. But if you’re in a hurry or prefer a longer buffer, you can adjust the countdown to fit your lifestyle. Ho

Door/Window Sensor False Alarms

Published April 1st, 2025 by Naomi Ramirez

It is important to regularly test and maintain all of your sensors. A low battery or abnormal damage to the sensor can cause irregular activity.  Verify that the sensor and magnet are securely mounted. If either piece has fallen off, the system will not function properly. Verify that the spacing between the sensor and magnet is no further than 1/2 o

Installing Your Carbon Monoxide Detector

Published April 1st, 2025 by Naomi Ramirez

Step-by-Step Guide If you are adding new equipment to your alarm system, make sure you have already added the Carbon Monoxide Detector to your alarm system through the app before you install the piece of equipment around your home. Common Installation Locations Hallway Utility room Rooms with gas appliances Locations to Avoid Do not install the sens

Testing Cellular Communication

Published April 1st, 2025 by Naomi Ramirez

Your panel communicates with both your sensors and the Monitoring Station through a secure cellular connection. Regularly testing this connection helps ensure your system is always ready to protect your home. What Does This Test Do? Cellular Communication Test checks your panel’s connection to: Nearby cell towers The Monitoring Station that alerts e

Disarming System Via Key Remote

Published April 1st, 2025 by Naomi Ramirez

When the system is armed your panel screen will read either “I’m armed in stay mode” or “I’m armed in away mode.” When armed, all intrusion sensors are actively monitoring the home and will alert the system if a sensor is triggered. Disarming the alarm system disables this intrusion feature. The Key Remote has an approximate range of 100 feet from t

How to Change the Battery in Your Glass Break Sensor

Published April 1st, 2025 by Naomi Ramirez

If you have received a Glass Break Sensor Low Battery notification, you will need to replace the battery promptly to ensure the device continues to function properly. Information to order replacements can be found in our article, How to Order Replacement Batteries. How to Replace Battery Disarm your system before you begin this process Open the Glas

Complete Sensor Signal Test

Published April 1st, 2025 by Naomi Ramirez

Make sure your home is fully protected—run a quick check to confirm your system is communicating with our 24/7 monitoring center. Why Run This Test? This test ensures all your sensors are properly connected and communicating with the monitoring station, giving you total peace of mind. How to Run the Test On your Panel: Tap the Settings icon (top rig

Door/Window Sensor is not Properly Triggering

Published April 1st, 2025 by Naomi Ramirez

If your Door or Window Sensor isn’t responding, follow the steps below to get things working again Step 1: Check Magnet Alignment Make sure the two pieces of your sensor are installed less than ½ inch apart. If they’re too far apart, the sensor won’t register properly. Step 2: Test the Sensor in Your Hands Gently remove both sensor pieces from the d

Motion Sensor Tampering

Published April 1st, 2025 by Naomi Ramirez

The Motion Sensor has a built-in tamper switch to deter unauthorized interference. When the Alarm Panel reports a tamper trouble condition, it usually means the mounting plate and the sensor are loose or not properly seated. This occurs most frequently after changing sensor batteries. Troubleshooting Sensor Tampering  Make sure your sensor is secure

Pairing Your Eufy Doorbell Camera With the Cove Connect App

Published April 1st, 2025 by Naomi Ramirez

A Few Things to Know: The Doorbell Camera needs to be charged for 6 hours before you set it up. Use the provided MicroUSB cable to charge the camera before starting the pairing process. The Chime comes with an included 16GB MicroSD card that is inserted in the side of the chime. If you want more storage, you can remove that microSD card and insert a

How to Disarm with the Key Remote

Published April 1st, 2025 by Naomi Ramirez

When the system is armed, your Alarm Panel screen will read either “Armed Stay,” “Armed Away,” or “Armed Night.” When armed, all intrusion sensors are actively monitoring the home and will alert the system if a sensor is triggered. Disarming the alarm system disables this intrusion feature. The Key Remote has an approximate range of 100 feet from th

How Does the 60-Day Money-Back Guarantee Work?

Published April 1st, 2025 by Naomi Ramirez

We know that setting up a security system can feel overwhelming, especially if it is your first time. That is why we make it easy. Our system is designed to be simple to install and effortless to use, no matter your experience level. And to give you complete peace of mind, every Cove system comes with a 60-day risk-free trial. We are confident you w

Cove Security App Download (Android)

Published April 1st, 2025 by Naomi Ramirez

With a recent update, the Cove Security app will be unavailable to download for Android users for a brief period of time. In the meantime, to download the app, click here.   Please keep in mind that in order to download the app from this location you will need to allow your device to download 3rd party apps. How to enable this feature across Android

Navigating and Using the Cove Connect App

Published April 1st, 2025 by Naomi Ramirez

The Cove Connect app interface differs slightly between iOS and Android, but both let you monitor and control your home security with ease. Home Screen / Dashboard When you first log in, your home screen is mostly blank. You can customize it later to show your favorites, sensors, cameras, and scenes. Accessing Settings iOS Tap the gear icon in the t

How to Change Door/Window Sensor Batteries

Published April 1st, 2025 by Naomi Ramirez

If your panel shows a Low Battery alert for a Door or Window Sensor, it’s time for a quick battery swap. Don’t worry—it's fast, easy, and helps keep your system running smoothly. Need new batteries? Check out our article: How to Order Replacement Batteries to get the right ones delivered to your door. Before You Begin Disarm your Cove panel Make sur

Connecting Your Hub with Ethernet

Published April 1st, 2025 by Naomi Ramirez

The Hub is essential for every security system. All sensors, panels, and other equipment will communicate with the Hub via wireless connections. Likewise, the Hub functions as a connection between your security system and our monitoring station. Your system will default to the 4G LTE cellular backup network to connect with our monitoring station at

Pairing Your Eufy Indoor Camera With the Cove Connect App

Published April 1st, 2025 by Naomi Ramirez

A Few Things to Know:   The camera requires a 2.4GHz Wi-Fi network, so if you have a dual-band router (with both 2.4GHz and 5GHz options) please make sure your phone is connected to the 2.4GHz Wi-Fi network before you begin. If you are unsure what network your router is broadcasting, we suggest contacting your Internet Service Provider. They can let

Installation: Sensors Not Verifying

Published April 1st, 2025 by Naomi Ramirez

Your panel is designed to guide you through installing your sensors. If a sensor doesn't verify after three attempts, the panel will prompt you to call our Support Team at 855.268.3669. After the call, simply press “Done” on the panel screen. If Your Panel Says: “I’m Ready to Arm” Great news, your system is almost ready! Follow these final steps to

When Will My Cove Security System Arrive?

Published April 1st, 2025 by Naomi Ramirez

We know you’re excited to get started — and we’re just as eager to get your system to you as quickly as possible! Here’s everything you need to know about our shipping timeline:   Order Processing & Fulfillment Orders placed before 2 PM ET (Mon–Fri) are typically processed the same business day. Orders placed after 2 PM ET will be processed the

Portal - Creating a New Account

Published April 1st, 2025 by Naomi Ramirez

Your Customer Portal is the easiest way to manage your billing, update your account information, and buy additional equipment—all in one place. Setting up your account takes just a few minutes. Quick Setup Instructions Check Your Email: After you sign up with Cove, you’ll receive a welcome email with a link to create your Portal account. The link in

Glass Break Sensor Frequently Asked Questions

Published April 1st, 2025 by Naomi Ramirez

How it Works Glass Break detectors use a microphone to hear certain sound frequencies emitted by glass when it breaks, cracks, or shatters. For this reason, we do NOT recommend installing this sensor in the hallway. Glass Break FAQ Where can I place my Glass Break Sensor?  These sensors have a 15ft unobstructed hearing range. We recommend their use:

The Alarm Panel is not Connected to the Hub

Published April 1st, 2025 by Naomi Ramirez

If your Alarm Panel isn’t pairing with your Hub and you're seeing one of the following screens: Please, follow these steps to get them connected: Bring your Alarm Panel next to your Hub.  Tap on “Try Again” If it Fails Again: Unplug both the Hub and the Alarm Panel. Move them to a different room, ideally 25 feet or more away from your Wi-Fi router.

Adding and Removing the Panic Button

Published April 1st, 2025 by Naomi Ramirez

Adding Sensor You have the ability to add equipment through the Cove Connect App. Please refer to this article for more information.  Remove Sensor You have the ability to remove equipment through the Cove Connect App. Please refer to this article for more information. 

Pairing Your Eufy Outdoor Camera Using the Cove Connect App

Published April 1st, 2025 by Naomi Ramirez

This article is to help you pair your Eufy Outdoor Camera to the Cove Connect app.     A Few Things to Know:   You should fully charge your outdoor camera. Use the provided USB-C cable, this can take up to 6 hours for a complete charge.  The camera requires a 2.4GHz network, so if you have a dual-band router (with both 2.4GHz and 5GHz options) pleas

Panic Button Frequently Asked Questions

Published April 1st, 2025 by Naomi Ramirez

How the Panic Button Works The Panic Button is designed to trigger an alarm when the button is pressed.  This alarm is received by our monitoring station and will result in a medical emergency dispatch to the location to provide assistance. To trigger this device, press firmly and hold the button for 3 seconds until the red LED light turns on. Pleas

Need Help Removing and/or Moving A Sensor?

Published April 1st, 2025 by Naomi Ramirez

Moving or Removing a Sensor Need to relocate a sensor after installation? Whether you're remodeling, replacing windows or doors, or just want a better placement—we’ve got you covered. This guide walks you through the safe removal of your sensor and adhesive backing without damaging your walls or your equipment. Reasons You Might Need to Move a Senso

Important Update for Kami Camera Users

Published April 1st, 2025 by Naomi Ramirez

Overview As of January 06, 2025, all Kami Cameras will no longer be compatible with the Cove Security App or Cove Connect App. To continue using your cameras, you will need to transition to the Kami Home App. What You Need to Do: Remove Your Cameras from your Cove App Disconnect your Kami Cameras from the Cove Security App. For the Cove Security App

All False Alarm Articles

Published April 1st, 2025 by Naomi Ramirez

Preventing False Alarms Motion Detector False Alarms Glass Break Detector False Alarms Smoke/Heat/Freeze Detector False Alarms Carbon Monoxide Detector False Alarms Panic Button False Alarms Flood Sensor False Alarms Smoke/CO Detector False Alarms

Frozen/Unresponsive Panel Screen

Published May 16th, 2025 by Naomi Ramirez

We have worked hard to develop a high-quality system, so we understand how frustrating it can be when you run into unexpected trouble. While our system is designed for reliability, rare issues can still occur. This guide walks you through how to quickly resolve when the screen is frozen or unresponsive. If your panel screen is not reacting to touch

How to Delete/Remove a Piece of Equipment

Published April 1st, 2025 by Naomi Ramirez

Before uninstalling a door or window sensor from its location, it's important to remove it from your Cove panel first. Doing this helps prevent false alarms and ensures your system stays accurate and secure. Watch the video above for a quick walkthrough! Step-by-Step: Deleting a Sensor from Your Panel Tap “Settings” (top right corner of your panel s

Manage User Passcodes

Published April 1st, 2025 by Naomi Ramirez

How to Add a User     How to Reset User Password     How to Remove a User     Need to add, change, or remove a passcode? No problem! Your Cove Touch Panel lets you manage up to 20 unique user passcodes, so you can stay in control of who has access to your system, whether it’s family, friends, or trusted visitors. How to Add, Reset, or Remove a Passc

Cove App - Changing Four-digit Panel Code

Published April 1st, 2025 by Naomi Ramirez

The panel code is used to arm and disarm your alarm system from either the panel or the App. To change a user's panel code from the App Login to the App From the home screen, click on the menu bar located at the top left of the screen Select "Users" From the list, select the proper user Scroll down and select "alarm user pin"   Follow the instructio

Eufy Outdoor Camera Installation

Published April 1st, 2025 by Naomi Ramirez

Before You Get Started: Charge your outdoor camera with the provided USB-C cable. It takes roughly 6 hours for a complete charge. Complete the pairing process for the outdoor camera before installation. Depending on the surface where you will install your outdoor camera, you may need a power drill and a 6mm drill bit. Selecting a Location Make sure

Panic Alarms on the Alarm Panel

Published April 1st, 2025 by Naomi Ramirez

The Alarm Panel has a built-in Panic Function to allow you to trigger 3 different types of alarms, “Police,” “Fire,” and “Auxiliary” (Medical) Panics.  The “Police” panic notifies our monitoring team to dispatch police. The “Fire” panic notifies our monitoring team to dispatch the fire department.  The “Auxiliary” panic notifies our monitoring team

Glass Break Sensor Loss of Supervision

Published April 1st, 2025 by Naomi Ramirez

If your Glass Break Detector reports a loss of supervision, it means that the sensor is not signaling to the Hub. Please refer to this article for further information.

Portal - How to Reset Your Password

Published April 1st, 2025 by Naomi Ramirez

Forgot your password or need to update it? No problem—resetting your Cove Customer Portal password is quick and easy. Just follow the steps below: How to Reset Your Password Go to portal.covesmart.com Click on “Forgot my password.” Enter the email linked to your account, then click “Reset My Password.” A confirmation message will appear: “Password R

Video: How to Mount Your Alarm Panel

Published April 1st, 2025 by Naomi Ramirez

Hub Connection/Communication Failure

Published April 1st, 2025 by Naomi Ramirez

Your Hub is built for reliability — it uses both internet (via Ethernet) and cellular connections to stay in contact with our monitoring center and to report alarms or system alerts. If your internet goes down, no worries — your Hub will automatically switch over to the cellular network to keep your system connected and protected. Experiencing a Com

Water Leak Detector False Alarms

Published April 1st, 2025 by Naomi Ramirez

It is important to regularly test and maintain all system sensors. A low battery or abnormal damage to the sensor can cause irregular activity. If It’s a Flooding False Alarm Verify that your sensor is not in an extremely humid environment. Residual humidity/water droplets over time can build up and potentially trigger false alarms. If this is the c

Adding a Key Fob

Published April 1st, 2025 by Naomi Ramirez

  Key Fobs do not require installation however, you will need to add your remote to your system. The video above will show you how. When using your remote, remember: Remotes have an operating range of approximately 100ft from the Cove Touch panel Adding Remote Click "Settings" on the top right-hand corner of the panel touchscreen Enter your four-dig

Water Leak Detector Frequently Asked Questions

Published April 1st, 2025 by Naomi Ramirez

How it Works The Water Leak Detector has two environmental detection components: The flood component detects pooling water as it makes contact with the copper probes on the bottom of the sensor. This allows early detection of plumbing leaks and other household water issues. The freeze component detects temperatures below 40 degrees that could cause

Troubleshooting Power Issues with Your Hub

Published April 1st, 2025 by Naomi Ramirez

Your Hub should be plugged into a non-GFCI outlet at all times. GFCI outlets are identifiable by their reset buttons, so if an outlet has a button on it, avoid plugging your Hub into that outlet. Avoid plugging the Hub into an outlet that is controlled by a light switch. Once the Hub is plugged in, it may take a moment to establish a connection with

The Alarm Panel is not Connected to Wi-Fi during Installation Wizard

Published April 1st, 2025 by Naomi Ramirez

Trouble Connecting Your Alarm Panel to Wi-Fi During Setup? We got you covered— let’s get you connected in just a few easy steps! If during the setup Wizard, your Alarm Panel is failing to connect and you see the following screens, Please follow these steps: Bring your Alarm Panel into the Same Room as your Hub and Router Make sure you have selected

Renaming a Sensor

Published April 1st, 2025 by Naomi Ramirez

The video above will show you how you can rename your sensors. This will be helpful if you place the wrong window sensor on a window. If you, however, placed a window sensor on a door, you will read about swapping sensors. Renaming Sensors Tap "Settings" (On the top right-hand corner of your panel) Enter in your four-digit master code Select "Sensor

Video: How the Alarm Panel Works

Published April 1st, 2025 by Naomi Ramirez

Camera Storage Devices

Published April 1st, 2025 by Naomi Ramirez

Cove offers several different cameras that come with cloud storage. In addition to cloud storage, some Cove cameras have extendable storage, meaning you can insert SD cards to extend the camera's ability to store footage. These cameras have extendable storage through SD cards: Eufy Indoor Camera Eufy Doorbell Camera (via the Chime)   If you have one

How to add a Smoke + CO Detector

Published April 1st, 2025 by Naomi Ramirez

This article explains the step-by-step instructions to install the Smoke + CO detector.  Step by Step Instructions Click "Settings" on the top right-hand corner of the panel touch screen. Enter your four-digit Master Code. Click "Sensors" Click "Smoke" Click "Smoke + CO"  Click "Add New Sensor"  Remove Pull Tab from the sensor. Trigger the sensor by

Navigating the Installation Wizard for the Connect System

Published April 1st, 2025 by Naomi Ramirez

Congratulations on your new system! Your Alarm Panel includes a built-in Installation Wizard that will walk you through every step of setting up your system (Sensors, Alarm Panel, and Hub). This guide breaks the process into clear sections so you can feel confident and supported from start to finish. What We'll Cover: Navigating the User Interface Q

How to Change a Panic Button Battery

Published April 1st, 2025 by Naomi Ramirez

If you have received a Panic Button Low Battery message on your panel, you will need to replace the battery promptly to ensure the device continues to function properly. Information to order replacements can be found in our article, How to Order Replacement Batteries. How to Replace Your Battery Disarm your Cove panel before you start this process R

Resetting Eufy Cameras

Published April 1st, 2025 by Naomi Ramirez

How to Reset the Eufy Indoor Camera To reset your Eufy Indoor Camera please press and hold the "Sync" button located at the bottom of the camera for roughly 10 seconds or until you hear the double beep. Wait for the camera to complete its reboot sequence and then attempt to pair again. This may take up to 1 minute. How to Reset the Eufy Outdoor Came

Forgot Password

Published April 1st, 2025 by Naomi Ramirez

This article details the process you should go through to reset your Cove Security app password. The screenshots provided are the same for iOS and Android devices. This is the preferred method to reset your password. Forgot Password If you have forgotten your password, you can request a new password by using the "Need Help?" link on the main login s

Panel Won’t Power On

Published April 1st, 2025 by Naomi Ramirez

We know how important your panel is—and how frustrating it can be when something unexpected happens. While our system is designed for reliability, rare issues can still occur. This guide walks you through how to quickly resolve your panel not turning on If your panel is not turning on, follow these steps: Unplug the Panel Disconnect the panel from t

Door & Window Sensor Guide

Published April 1st, 2025 by Naomi Ramirez

Protecting your home starts at the perimeter—and our Door & Window Sensors are designed to do just that with reliability and ease. How It Works Each sensor comes in two parts: The larger piece is the sensor that connects with your security panel. The smaller piece is a magnet that the sensor detects. When the magnet and sensor are properly align

Eufy Doorbell Camera Installation

Published April 1st, 2025 by Naomi Ramirez

Before You Get Started Charge your Doorbell Camera with the provided Micro USB cable. It takes roughly 6 hours for a complete charge. Complete the Pairing Process for the Doorbell Camera before Installation Depending on the surface where you will install your doorbell camera, you may need a power drill with a 6mm drill bit and/or a Phillips screwdri

How it works - Smoke + CO Detectors

Published April 1st, 2025 by Naomi Ramirez

This piece of equipment is critical for life and property protection. Our Smoke + CO alerts you and the monitoring station automatically in the event of a fire or lethal levels of Carbon Monoxide. If your alarm is disarmed, this sensor remains ready to diligently protect you and your loved ones. Smoke FAQ We recommend placing at least one detector n

Camera Network Troubleshooting

Published April 1st, 2025 by Naomi Ramirez

Your cameras are a unique part of your Cove security system. They connect to the system using a WiFi connection rather than the radio connection used by the rest of your equipment.  Because of this, there are some requirements your network must meet for your cameras to function properly with your system. Otherwise, the camera will not function corre

Frequently Asked Questions (FAQs)

Published May 14th, 2025 by Naomi Ramirez

Get answers to your top questions about Cove's security system and services. Choosing the Right Plan Q: Which monitoring plan should I choose? A: Cove offers two smart, affordable monitoring plans designed to fit your lifestyle and security needs: Basic and Plus. Whether you are looking for reliable protection or premium perks, we’ve got you covered

Smoke + CO Detector Loss of Supervision

Published April 1st, 2025 by Naomi Ramirez

 Understanding Smoke + CO Issues It is important to test and maintain all system sensors regularly. A low battery or abnormal damage to the sensor can cause irregular activity, including loss of supervision. Loss of supervision is an automatic diagnostic the system uses to verify that sensors are wirelessly communicating properly. Other contributing

How It Works - Carbon Monoxide Detector

Published April 1st, 2025 by Naomi Ramirez

The Carbon Monoxide Detector is an important component of life safety. Our Carbon Monoxide Detectors differ from typical CO Detectors because they are monitored 24/7 and will notify you even if you aren't home. The Carbon Monoxide Detector remains armed at all times to protect you and your loved ones from carbon monoxide, regardless of whether the w

Installing Door Sensors

Published April 1st, 2025 by Naomi Ramirez

Your Step-by-Step Guide to a Quick & Secure Setup Before you install your door sensor, make sure it has already been added to your alarm system. Once that’s done, you’re ready to go! Where to Install Your Sensor Our sensors are designed to work in the most common home entry points: Swinging Doors Sliding Doors Double Doors     Best Practices for

All Battery-Changing Articles

Published April 1st, 2025 by Naomi Ramirez

Changing Glass Break Detector Batteries Changing Motion Detector Batteries Changing Door/Window Sensor Batteries Changing Smoke/Heat/Freeze Detector Batteries Changing Flood Sensor Batteries Changing Carbon Monoxide Detector Batteries Changing Key Remote Batteries Changing Panic Button Batteries Changing Smoke/CO Detector Batteries

How to Change the Smoke Heat Freeze Detector Batteries

Published April 1st, 2025 by Naomi Ramirez

If you have received a Smoke Heat Freeze Detector Low Battery message on your panel, you will need to replace the battery promptly to ensure the device continues to function properly. Information to order replacements can be found in our article, How to Order Replacement Batteries. How to Replace Battery Disarm your Cove panel before you begin this

Adding and Removing Your Water Leak Detector

Published April 1st, 2025 by Naomi Ramirez

Adding Sensor You have the ability to add equipment through the Cove Connect App. Please refer to this article for more information.  Please Note: When Adding this Detector you can enroll the sensor to detect water leakage as well as low or freezing temperatures. To do so: Add the Sensor in first as either the Flood or Freeze function After Adding i

Current Cove Promotions — Save More, Get More

Published May 14th, 2025 by Naomi Ramirez

Looking to upgrade your home security? Now’s the perfect time with exclusive Cove promotions. 1. Website-Exclusive Discount Instant savings, no code needed. Cove regularly offers sitewide discounts for new customers. How to Redeem: Just visit Cove's homepage — the discount will be automatically applied at checkout. 2. Free HD Camera Add peace of min

Video Overview of System Installation

Published April 1st, 2025 by Naomi Ramirez

This video provides a shortened version of the installation process for the Cove Connect system and sensors.

Addressing Troubled Alerts

Published April 1st, 2025 by Naomi Ramirez

If your Alarm Panel or App reports a troubled alert, it’s important to address the issue and resolve it to clear the alert. These alerts are to notify you that there is an issue with the system and your system may not operate properly until that issue is fixed. To Address and Resolve your troubled condition:  Locate the troubled alert either on your

Pairing and Removing your Key Remote

Published April 1st, 2025 by Naomi Ramirez

Pairing Sensor You have the ability to add equipment through the Cove Connect App. Please refer to this article for more information.  Remove Sensor You have the ability to remove equipment through the Cove Connect App. Please refer to this article for more information. 

Motion Sensor Frequently Asked Questions

Published April 1st, 2025 by Naomi Ramirez

How it Works This sensor detects the movement of heat in its field of vision. Your security system has two arming modes, arm “Away” and arm “Stay.” In “Away” mode, the Motion Sensor detects movement and will trigger an alarm. In “Stay” mode, the Motion Sensor is not active and will not trigger an alarm. To preserve battery life, the sensor will go i

Door/Window Sensor not Responding

Published April 1st, 2025 by Naomi Ramirez

If your door or window sensor isn’t working as expected, don’t worry — we’ll walk you through some quick and easy steps to get it back on track. Step 1: Check the Magnet Alignment Make sure the magnet and sensor are lined up correctly, with a gap of less than 1 inch. If everything looks good but the sensor still isn’t responding, move on to the next

Troubleshooting Your Eufy Indoor Camera

Published April 1st, 2025 by Naomi Ramirez

Indoor Camera Reports 'Failed to Connect' While Pairing  While pairing the indoor camera, if the camera reports “failed to connect,” please check the following:   Verify the Wi-Fi name and password you’ve entered is correct.   Verify that you can access that network from your phone and can access the internet from that network.   Verify the network

How Do I Order Replacement Batteries?

Published April 1st, 2025 by Naomi Ramirez

Keeping your Cove system running at full power is easy. Here’s a quick guide to help you find the right batteries for each device—whether you prefer shopping locally or online. Sensor Batteries Guide Door & Window Sensors, Key Remotes, and Panic Buttons: Use 2x CR2032 batteries. Available at Walmart and Target, and can also be purchased online.

Motion Detector False Alarms

Published April 1st, 2025 by Naomi Ramirez

It is important to regularly test and maintain all system sensors. A low battery or abnormal damage to the sensor can cause irregular activity.  Troubleshooting False Alarms Check the sensitivity jumper on the back of the sensor, and decrease sensitivity if needed Verify that the sensor is installed in a climate-controlled environment, not outside o

Door/Window Sensor Loss of Supervision

Published April 1st, 2025 by Naomi Ramirez

If your Door or Window sensor reports a loss of supervision, it means that the sensor is not signaling to the Hub. Please refer to this article for further information

Cove App - How to Change the App Password

Published April 1st, 2025 by Naomi Ramirez

  This video will show you how to change your password for the Cove app. Login to the App From the home screen, click on the menu bar located at the top left of the screen Select "Users" From the list, select the proper user Scroll down and select "password" in the section labeled App User Follow the instructions as prompted, then click save To conf

Troubleshooting Your Eufy Outdoor Camera

Published April 1st, 2025 by Naomi Ramirez

Outdoor Camera Reports 'Failed to Connect' while Pairing  While pairing the outdoor camera, if the camera reports that it fails to connect, please check the following:   Verify the Wi-Fi name and password you’ve entered is correct.   Verify that you can access that network from your phone and can access the internet from that network.   Verify the n

Installing Your Cove Security System

Published April 1st, 2025 by Naomi Ramirez

Get Protected in Under 30 Minutes Setting up your Cove security system is fast, simple, and stress-free. We’ve put together a collection of helpful videos and step-by-step instructions to walk you through everything you need to: Install your system hub, panel, and sensors Download and use the Cove Connect app Access your online portal Set up your Eu

How It Works - Motion Sensor

Published July 2nd, 2025 by Naomi Ramirez

Our motion sensor detects the movement of heat within its field of view — helping to protect your home while you're away. Two Arm Modes: Arm Away: The motion sensor is active and will trigger an alarm when it detects movement. Arm Stay: The sensor is inactive, so you can move freely in your home without setting off the alarm. To save battery life, t

Messages and Trouble Alerts

Published April 1st, 2025 by Naomi Ramirez

Your Cove Touch panel keeps you informed with two important types of notifications: Alarm Events: These messages show when your system reports an alarm to the central monitoring station. You’ll see which sensor triggered the alarm and emergency calls right in your message inbox. Trouble Alerts: These alerts notify you when the system detects an issu

What If I Swapped The Installation Of My Door or Window Sensors?

Published April 1st, 2025 by Naomi Ramirez

Sometimes, sensors are placed before the panel is powered on or before instructions are fully available—mistakes happen! If you've accidentally installed a door sensor on a window or a window sensor on a door, we’ve made the fix simple. Tip: For the easiest experience, unplug your panel and carry it with you as you go from sensor to sensor. Step-by-

How To Get The Cove App

Published April 1st, 2025 by Naomi Ramirez

In order to use the Cove mobile app with your security system, you need to have selected our Cove Plus Package that includes the app feature. Please follow these steps to get the Cove mobile app.  Navigate to either the App Store or Google Play store. If you are searching on your device, please type in "Cove Security" in your search bar to find the

Eufy Indoor Camera on the Eufy Security App

Published April 1st, 2025 by Naomi Ramirez

This article is intended for the Eufy Indoor camera to be used on the Eufy Security App. We have the ability for the Eufy Cameras to operate on the Cove connect app. For information on using the Eufy Indoor Camera on the Cove Connect app, please refer to this article.  Introducing the new Eufy Indoor Mini 2K camera. The Eufy Indoor Mini 2K camera in

Video: How to Install the Secondary Siren

Published April 1st, 2025 by Naomi Ramirez

Installing Motion Detectors

Published April 1st, 2025 by Naomi Ramirez

Step-by-Step Guide If you are adding new equipment to your alarm system, make sure you have already added the Motion Detector to your alarm system before you install this piece of equipment. Common Installation Locations Hallway Living-room Basement Stairway entrance Avoid To reduce false alarms, do not install sensors: In a non-climate-controlled a

Eufy Doorbell Camera on the Eufy Security App

Published April 1st, 2025 by Naomi Ramirez

This article is intended for the Eufy Doorbell camera to be used on the Eufy Security App. We have the ability for the Eufy Cameras to operate on the Cove connect app. For information on using the Eufy Doorbell Camera on the Cove Connect app, please refer to this article.    Say hello with the Eufy doorbell camera. If we had to describe this doorbel

Eufy Camera Settings Guide

Published April 1st, 2025 by Naomi Ramirez

This article explains what you can do and adjust from the live feed page of the Cove Connect App. Live Feed Page The live feed page is where you'll access your camera feed. From here, you also have the option to listen in or broadcast your voice to the camera. You can have a 2-way voice call, take pictures, and manually record clips to save to your

Professional Installation With HelloTech

Published April 1st, 2025 by Naomi Ramirez

Want Help Installing Your Cove System? We’ve Got You Covered. We’ve partnered with HelloTech, a trusted tech services provider, to offer professional installation for customers who would prefer not to install their Cove system themselves. Why Choose Professional Installation? Skip the DIY – Let a pro handle the setup from start to finish. Expert Gui

Alarm Event - System Tamper

Published April 1st, 2025 by Naomi Ramirez

You’ve armed your system and gone about your day when suddenly, you get a call or app notification. An alarm has been triggered. Your panel is reporting a “Sensor Tamper.” It’s natural to ask: Is someone breaking into my home? What does “Tamper” mean? How serious is this—and how do I fix it? If your panel says “Sensor Tampered” while your system is

Eufy Indoor Camera Pairing

Published April 1st, 2025 by Naomi Ramirez

A Few Things to Know: The camera requires a 2.4GHz Wi-Fi network. If you have a dual-band router, please make sure your phone is connected to the 2.4GHz Wi-Fi network before you begin. The cameras communicate using the Cove Connect app, for users on the Plus monitoring service plan. If you do not see an option to add cameras, please call our support

Loss of Sensor Supervision

Published April 1st, 2025 by Naomi Ramirez

What Does “Loss of Supervision” Mean? If you are seeing a Loss of supervision alert, it means one or more of your sensors are not communicating properly with your Hub. Don’t worry, this is usually a quick fix, and your system is doing its job by letting you know! What Causes It—And How You Can Fix It Here are the most common reasons for this issue a

How to Cancel Cove Service

Published April 1st, 2025 by Naomi Ramirez

We're Sorry to See You Go At Cove, we strive to deliver top-tier service and protection, but we understand that a DIY security system isn’t the right fit for everyone. If you’re ready to cancel your service, we’re here to help make the process as simple as possible. To cancel, just give us a call at 855-268-3669. Our support team is ready to assist

Scene Recipe Book

Published April 1st, 2025 by Naomi Ramirez

Due to the extensive nature and capability of “Scenes” on the Alarm Panel and app, it can get a little confusing when wanting to create rules for specific actions to happen. For this reason. we’ve listed some of the most common scenes that would be used and what Actions and Triggers need to be set for these scenes Please note that initially, the onl

Cove App - Alarm History

Published April 1st, 2025 by Naomi Ramirez

  This video will show you how you can view your alarm history through your app. Login to the App From the home screen click on the menu bar, located at the top left of the screen Select "Activity" Your recent activities will be listed in chronological order. The list may be long, so filtering is available. To filter, click the button at the top rig

Motion Detector Not Triggering

Published April 1st, 2025 by Naomi Ramirez

If your motion sensor isn’t picking up movement like it should, don’t worry — here are some quick and easy steps to get it back on track! Troubleshooting Steps 1. Test the Sensor Use the tamper button (located on the top-right of the sensor) to instantly test its connection — no need to wait! 2. Check the 3-Minute Cooldown After detecting motion, yo

Adding A Sensor through the Cove Connect App

Published April 1st, 2025 by Naomi Ramirez

Adding a Sensor with an Android Phone If you are using Android, please follow these instructions:  Log into your app, click on the 3 bars at the top left, and click on “Settings.”  Scroll down to “Add a Zone.” On the “Sensor Serial Format” select the second option (0123456). Tap “Next Step.”* For Siren adding, please check the section for “Adding A

Flood + Freeze Sensor Loss of Supervision

Published April 1st, 2025 by Naomi Ramirez

Understanding Flood + Freeze Issues It is important to test and maintain all system sensors regularly. A low battery or abnormal damage to the sensor can cause irregular activity, including loss of supervision. Loss of supervision is an automatic diagnostic the system uses to verify that sensors are wirelessly communicating properly. Other contribut

Secondary Siren Alarms by Itself

Published April 1st, 2025 by Naomi Ramirez

Though unlikely, there is a possibility that the siren may trigger on its own while the rest of the system seems to operate without any trouble. If this were to ever happen to you, please reach out to our support team for assistance.

Smoke + CO General Troubleshooting

Published April 1st, 2025 by Naomi Ramirez

This article addresses some of the more common concerns you may come across and how to fix them. If your question isn’t addressed in this document, please call us at 855-268-3669 and we can help My Panel and Sensor are Reporting a Loss of Supervision Loss of supervision means the panel is having a difficult time trying to communicate with the Smoke

Carbon Monoxide Detector False Alarms

Published April 1st, 2025 by Naomi Ramirez

It is important IMMEDIATELY to address any sensor trouble conditions when they occur. A low battery, loss of supervision, or abnormal sensor behavior can cause false alarms. Troubleshooting False Alarms Make sure the detector is a Cove sensor and not a pre-existing Carbon Monoxide detector To prevent false alarms, make sure the sensor was not instal

How to Purchase More Equipment?

Published April 1st, 2025 by Naomi Ramirez

Whether you're expanding your system or replacing a device, getting additional equipment is simple and hassle-free. Two Easy Ways to Order: Through Your Customer Portal Shop quickly and securely right from your account — anytime, anywhere. Contact Our Support Team Need a hand? Our friendly agents are here to help via chat or phone. We will answer yo

What is Cove LiveAssist?

Published April 1st, 2025 by Naomi Ramirez

The Cove Simple Panels have an integrated microphone and speaker that enable communication with the monitoring center in the event of an alarm. Live Assist FAQ This feature allows two-way communication directly from your panel. This can be done by Arming your system and triggering an alarm Pressing the call button on your panel to request a Medical,

Renaming Your Alarm Panels

Published April 1st, 2025 by Naomi Ramirez

How to Rename Your Alarm Panel Want to give your Alarm Panel a new name? It’s quick and simple! Just follow these steps: Go to the Alarm Panel you want to rename. Press and hold the current name (top left corner of the screen) for about 3 seconds. A new window will pop up. Tap on the name again. A keyboard will appear — type in the new name you’d li

How It Works - Flood Freeze

Published April 1st, 2025 by Naomi Ramirez

The Flood + Freeze Sensor gives you early warning of water leaks and freezing temperatures — two of the most common causes of costly home damage. This sensor works silently in the background to help you protect your home and belongings before disaster strikes. Flood Detection This sensor uses copper probes on the bottom to detect pooling water. As s

Key Remote Frequently Asked Questions

Published April 1st, 2025 by Naomi Ramirez

How it Works The Keyfob uses radio signals to disarm or arm the system within a range of 100-120 feet of the Hub. Key Remote FAQ How do I use my Remote? Buttons must be pressed and held down for 3 seconds to Arm or Disarm. The LED indicator on the Key remote will light up when a command is being sent from the Fob. 

Frequently Asked Questions - Secondary Siren

Published April 1st, 2025 by Naomi Ramirez

The Secondary Siren sounds an additional audible alarm external to the Hub or Alarm Panel. It can be placed to reach areas of your home where the sirens from the Hub and Alarm Panel cannot be heard. Frequently Asked Questions About the Secondary Siren  Will this work as a standalone device? No. Treat this device as another piece of equipment in your

Changing Your Smoke Detector Batteries

Published April 1st, 2025 by Naomi Ramirez

If you have received a Smoke Detector “Low Battery” notification on your panel, you will need to replace the battery promptly to ensure the device continues to function properly. Information on how to order replacements can be found in our article, How to Order Replacement Batteries. How to Replace Smoke Detector Batteries Disarm your Cove alarm pan

How to Change the Battery in your Key Remote

Published April 1st, 2025 by Naomi Ramirez

If you have received a “Keyfob Low Battery” message on your panel, you will need to replace the battery promptly to ensure the device continues to function properly. Information to order replacements can be found in our article, How to Order Replacement Batteries. How to Replace Battery Disarm your system before you begin this process Remove the scr

Alarm Permit

Published April 1st, 2025 by Naomi Ramirez

Some cities and counties require an alarm permit before emergency responders (like the police or fire department) can be dispatched. Here’s how to make sure you're covered and avoid potential fines or delays in response. Do I Need a Permit? Most likely, yes! It is your responsibility as the customer to register your alarm system with local authoriti

Changing the Panic Button Batteries

Published April 1st, 2025 by Naomi Ramirez

If your Panic Button device reports a low battery, we will need to have the device replaced.  Please reach out to our support team for further assistance.

Preferred Locations of your Hub

Published April 1st, 2025 by Naomi Ramirez

The Hub serves as the brain of your security system. All other equipment, including sensors, panels, and cameras, relay information to this Hub wirelessly. The Hub, in turn, communicates with the monitoring team.  Recommended Installation Locations Your Hub can be connected directly to your Wi-Fi router, or it can simply be placed in a central area

Stuck During Setup Process Steps 1-6

Published April 1st, 2025 by Naomi Ramirez

If you are having trouble with your installation, this article aims to: Explain the different steps of pre-installation Troubleshoot your panel if it gets stuck on one of the first six steps Pre-Installation Steps Your Cove system has arrived, and your first step is to plug in the panel. Once your panel has powered on, the screen will turn blue, and

Smoke Detector Tampering

Published April 1st, 2025 by Naomi Ramirez

The Smoke Detector has a built-in tamper switch to deter unauthorized interference. When the Alarm Panel reports a tamper trouble condition, it usually means the mounting plate and the sensor are loose or not properly seated. This occurs most frequently after changing sensor batteries. Troubleshooting Sensor Tampering  Make sure the sensor is secure

Alarm Event - AC Power Loss

Published April 1st, 2025 by Naomi Ramirez

What to Do If Your Panel Shows “A/C Power Loss” If your Cove panel is showing a “Power Loss” message, don’t worry—your security isn’t compromised. Your panel includes a built-in backup battery that will keep you protected for up to 24 hours during any power outage. Once power is restored, the battery recharges automatically; no action needed. What C

How to "Silent Arm" your System

Published April 1st, 2025 by Naomi Ramirez

Whether you’re heading out early, coming home late, or just want to keep things quiet, Silent Arming is the perfect way to secure your home without the beeping countdown. When enabled, Silent Arming will:  Eliminates the countdown beeps during arming Doubles your exit delay time (from 60 to 120 seconds), so you have more time to leave Applies to a s

Understanding the Hub's LED Indicators

Published April 1st, 2025 by Naomi Ramirez

The hub includes a row of LED lights and icons that will tell you at a glance how your system is operating. This article will explain what each of the lights mean, located from top to bottom on the hub, as well as how to identify any issues. Power—Pulsing means AC power is connected. Off means AC power is not connected. Network Connectivity—On means

Pairing and Removing Your Glass Break Sensor

Published April 1st, 2025 by Naomi Ramirez

Pairing Sensor You have the ability to add equipment through the Cove Connect App. Please refer to this article for more information.  Remove Sensor You have the ability to remove equipment through the Cove Connect App. Please refer to this article for more information. 

Carbon Monoxide Detector Tampering

Published April 1st, 2025 by Naomi Ramirez

Troubleshooting Carbon Monoxide Detector Tampering  The Carbon Monoxide Detector has a built-in tamper switch to deter unauthorized interference. When the Alarm Panel reports a tamper trouble condition, it usually means the mounting plate and the sensor are loose or not properly seated. This occurs most frequently after changing sensor batteries. Tr

Eufy Doorbell Camera

Published April 1st, 2025 by Naomi Ramirez

INFORMATION AND SUPPORT ARTICLES Product Description Product Page Device Components Doorbell Camera FAQ (Common Questions) Common Question and Answer FAQ for Eufy Doorbell Camera How to Download/Setup App and Camera How to Set up the Video Doorbell and Chime Video Doorbell and Chime Setup Troubleshooting Failed to Scan the QR code Failed to Add Door

Arming Stay Mode Via Key Remote

Published April 1st, 2025 by Naomi Ramirez

When arming the system, select this mode when people will be staying inside the home. Arming in stay mode activates your door, window, and glass break sensors, but leaves the motion sensors disarmed. Arming System in Stay Mode via Key Remote To arm in stay mode, press and hold the "Stay" button for three seconds until the blue light blinks at the to

Door/Window Sensor False Alarms

Published April 1st, 2025 by Naomi Ramirez

To avoid false alarms and keep your system performing at its best, it’s important to regularly test and maintain your sensors. A low battery or loose sensor can trigger unwanted alerts, but the fix is usually quick and easy! What to Check Sensor & Magnet Placement Ensure both parts are securely mounted. The gap between the sensor and the magnet

Customizing Motion Detectors in Stay Mode

Published April 1st, 2025 by Naomi Ramirez

By default, Motion Detectors are turned off when your system is armed in Stay Mode, so you can move freely inside your home without triggering an alarm. But what if there’s a room that’s rarely used, like a basement or guest room?You can customize individual Motion Detectors to stay active in Stay Mode for added security where you need it most. How

Cove App - How to Add a User

Published April 1st, 2025 by Naomi Ramirez

  This video will show you how to add an additional user on the App. ONLY THE MASTER USER HAS PERMISSION TO ADD ANOTHER USER Login to the App From the home screen, click on the menu bar located at the top left of the screen Select "Users" Press the "+" symbol located at the bottom of the list Enter the following information: Full name, email and mob

Understanding Your Panel Display

Published April 1st, 2025 by Naomi Ramirez

We’re thrilled to have you as part of the Cove family. Your safety is our top priority, and we’re here to help you feel confident and protected every step of the way. Let’s get you familiar with your panel display and what the different screen icons and LED lights mean. Below, we’ve broken it down into four key areas so you can get the most out of y

Motion Detector Loss of Supervision

Published April 1st, 2025 by Naomi Ramirez

Understanding Motion Detector Issues It is important to regularly test and maintain all system sensors. A low battery or abnormal damage to the sensor can cause irregular activity, including loss of supervision. Loss of supervision is an automatic diagnostic the system uses to verify that sensors are wirelessly communicating properly. Other contribu

Smoke Detector Frequently Asked Questions

Published April 1st, 2025 by Naomi Ramirez

How It Works This piece of equipment is critical for protecting your home. Unlike traditional smoke detectors, our Smoke Detector alerts you and the monitoring station automatically in the event of a fire. If your alarm is disarmed, this sensor remains ready to diligently protect you and your loved ones. Frequently Asked Questions About The Smoke De

Updating Credit Card to Automatic Checking (ACH)

Published April 1st, 2025 by Naomi Ramirez

We are committed to transparency and want to inform you of a new $3 convenience fee that will apply to credit card payments starting in February 2025. This fee helps offset the costs of processing credit card transactions. To avoid this fee, you can switch to paying via a bank account. Here's how to update your payment method in your Cove Customer P

Mounting Your Eufy Indoor Camera

Published April 1st, 2025 by Naomi Ramirez

A Few Things to Know:   Make sure to complete the entire pairing process before placing your camera. If you wish to save recordings, a microSD card must be inserted. This camera must be plugged into a standard AC power outlet to operate. If you wish to place your camera high on a wall, you might consider installing an outdoor camera rather than an i

Customize Your Alarm Transmission Delay

Published April 1st, 2025 by Naomi Ramirez

Avoid false alarms with a feature designed to give you extra time when you need it. The Transmission Delay setting allows you to briefly pause the alarm signal being sent to our monitoring center after a sensor is triggered. This is especially helpful if you occasionally trip your alarm by mistake—you’ll have a few extra moments to disarm your syste

Secondary Siren Tamper

Published April 1st, 2025 by Naomi Ramirez

The Secondary Siren has a tamper button on the inside of the siren that will send a tamper signal when the cover for the battery is open. Most alarm equipment has a built-in tamper switch to deter unauthorized interference. When the panel reports a tamper trouble condition it usually means the sensor casing is loose. This occurs most frequently afte

Hub Settings on the Alarm Panel

Published April 1st, 2025 by Naomi Ramirez

Need to adjust your Hub settings using your Alarm Panel? Here's everything you need to know in simple steps! Note: In the Settings menu, “Panel” actually refers to your Hub, not the Alarm Panel itself. If you're looking for Alarm Panel settings, check this article instead. How to Access Hub Settings Click on “More” in the bottom navigation bar Selec

Changing your CO Detector's Batteries

Published April 1st, 2025 by Naomi Ramirez

When Carbon Monoxide Detector batteries are low, the sensor will chirp approximately every 48 seconds. If you have received a Carbon Monoxide Detector Low Battery message on your panel, you will need to replace the battery promptly to ensure the device continues to function properly. Information to order replacements can be found in our article, How

How to Add a Smoke/Heat/Freeze Detector

Published April 1st, 2025 by Naomi Ramirez

  The video above will walk you through adding your Smoke/Heat/Freeze Detector, you can also follow the steps below. Step by Step Instructions Click "Settings" on the top right-hand corner of the panel touchscreen Enter your four-digit Master Code Click "Sensors" Click "Smoke + CO" Click "Smoke/Heat/Freeze" Click "Add New Sensor " Trigger the sensor

How to Create/Update the Hostage Passcode

Published April 1st, 2025 by Naomi Ramirez

Your Hostage Passcode is a silent alert tool designed for emergency situations where you're being forced to disarm your system. When entered, this special code will: Disarm the system (to avoid suspicion) Silently alert the monitoring center, triggering an immediate emergency response  Important: Do not test this code. Once entered, emergency servic

Customize Your Entry Delay Timer

Published April 1st, 2025 by Naomi Ramirez

Make your alarm system work on your schedule. When your system is armed, opening a door or window with a sensor will start a 30-second entry delay countdown. This gives you time to disarm the system before the alarm sounds—perfect for coming home with groceries, kids, or pets. But we get it—not everyone moves at the same pace. That’s why you can eas

Arming Away: Full Protection When You're Out

Published April 1st, 2025 by Naomi Ramirez

Heading out? Use Away Mode to fully secure your home. In this mode, all intrusion sensors — including motion detectors — are activated, so your home stays protected while you’re away. How to Arm in Away Mode From the Home Screen, tap “Arm Away.” Your panel will announce “Arming Away” and begin a 60-second countdown. Open and close a door during the

Panel Sound Not Working

Published April 1st, 2025 by Naomi Ramirez

If your panel isn’t making any noise—like door chimes or voice alerts—it’s often a simple fix. Follow the steps below to get your panel sounding like it should again.  Check the Panel Volume On the home screen, look at the bottom right corner. Make sure the volume is not set to “0”. Adjust Sound Settings Tap Settings (top right corner). Enter your f

Getting Started with the Cove Connect App

Published April 1st, 2025 by Naomi Ramirez

Your Cove system is at your fingertips with the Cove Connect App. Follow these simple steps to download, log in, and start controlling your home security from anywhere. Step 1: Download the App Open the App Store (iOS) or Google Play Store (Android). Search for “Cove Connect.” Tap Install or Download. Once downloaded, open the app. When prompted, al

Changing Batteries for the Secondary Siren

Published April 1st, 2025 by Naomi Ramirez

If you have received a “Siren Low Battery” message on your alarm panel, you will need to replace the battery promptly to ensure the device continues to function properly. Information on how to order replacements can be found in our article, “How to Order Replacement Batteries.” How to Replace Siren Battery Disarm your system before you begin this pr

Adding a Window Sensor

Published April 1st, 2025 by Naomi Ramirez

The video above shows you exactly how to get started, but if you prefer written steps, here’s a quick walkthrough: Step-by-Step Instructions Tap “Settings” in the top right corner of your panel’s touchscreen Enter your 4-digit Master Code Select “Sensors” Choose “Windows” Tap “Add New Sensor” Trigger the sensor by pulling the two pieces apart The pa

Sensors will not properly trigger on Installation Wizard

Published April 1st, 2025 by Naomi Ramirez

Once you've created your master passcode, your Alarm Panel will guide you through installing each sensor. Follow the on-screen instructions to get started. If your sensor isn’t responding, try these quick steps: Check for a battery tab – Make sure you’ve removed any plastic pull tab from the sensor’s battery. Bring the sensor close to the Hub – This

What are Cove's Monitoring Plans?

Published April 1st, 2025 by Naomi Ramirez

Cove offers two smart, affordable monitoring plans designed to fit your lifestyle and security needs: Basic and Plus. Whether you are looking for reliable protection or premium perks, we’ve got you covered.   Basic Plan — $19.99/month Simple, dependable protection at a great price. Perfect for: Customers who want essential security features with 24/

Testing Your Motion Sensor's Detection

Published April 1st, 2025 by Naomi Ramirez

To test the movement element of our Motion Sensors, it is important to first understand the technology involved. If you are verifying that the sensor is signaling properly, you can trigger a tamper signal on the device by pressing the button on the right side of the sensor (The Alarm Panel will announce the name of the sensor, followed by the word "

How to Change the Master Code

Published April 1st, 2025 by Naomi Ramirez

Your Master Code is the 4-digit passcode you created during setup. It’s your main access key for: Arming and disarming your system Entering system settings Managing user codes Need to update it? You can change your Master Code in just a few quick steps. How to Change Your Master Code Tap “Settings” on the top right corner of your panel Enter your cu

Water Leak Detector Loss of Supervision

Published April 1st, 2025 by Naomi Ramirez

Loss of supervision means that your sensor(s) are not communicating with your Hub properly.  Your Hub will alert you whenever it loses connection with any of your sensors. To resolve your Loss of Supervision, please refer to this article.

Post-Purchase & Shipping FAQ

Published April 1st, 2025 by Naomi Ramirez

Post Purchase & Shipping Frequently Asked Questions This article will cover some of the more commonly asked questions related to what to expect after purchasing and if there’s anything you need to know or do prior to the equipment's arrival.  Q: Can I modify (add or remove items) from my initial order after it’s been placed? A: Simply contact ou

Loss of Supervision

Published April 1st, 2025 by Naomi Ramirez

If you're seeing a Loss of Supervision message, don't worry What Causes It? Sensor is too far from the panel or there's interference (this is the cause ~90% of the time) Low battery in the sensor Faulty sensor Important: Do not reset your panel. Step-by-Step Troubleshooting 1. Check for Distance or Interference Move your panel closer to the sensor (

Setting Favorites on the Alarm Panel

Published April 1st, 2025 by Naomi Ramirez

What are Favorites?  “Favorites” allow you to group equipment together based on your preference for easy viewing and access. For example, if you have a motion detector, 2 window sensors and the glass break detector in your living room, you can group those pieces of equipment together so they can easily be viewed on the dashboard.  Adding/Editing You

How to enable Critical Alert Notifications on the Cove Connect App

Published April 1st, 2025 by Naomi Ramirez

What are Critical Alert Notifications? Critical Alerts are special notifications that bypass your iOS device's mute switch, focus, and do not disturb settings to generate an audible notification in emergencies. Critical Alerts are only available to applications that have applied and been approved by Apple. How does this benefit you? Flexibility  Now

How to Change a Motion Detector Battery

Published April 1st, 2025 by Naomi Ramirez

If you have received a Motion Detector Low Battery message on your panel, you will need to replace the battery promptly to ensure the device continues to function properly. Information to order replacements can be found in our article, How to Order Replacement Batteries. How to Replace Battery Disarm your Cove panel before you begin this process Ope

How to Update Your Panel Location Setting

Published April 1st, 2025 by Naomi Ramirez

Your Cove panel is designed to fit seamlessly into your home, whether it’s mounted on a wall or placed on a countertop, desk, or table. When setting up your system, it’s important to tell your panel where it's located.Choosing “Table” as the location will automatically disable the tamper alert that's only needed for wall-mounted panels. How to Updat

Glass Break Detector Tampering

Published April 1st, 2025 by Naomi Ramirez

Most alarm equipment has a built-in tamper switch to deter unauthorized interference. When the panel reports a tamper trouble condition it usually means the mounting plate and the sensor are loose or not properly seated. This occurs most frequently after changing device batteries. Troubleshooting Sensor Tampering  Make sure the sensor is securely se

Smoke Detector Tampering

Published April 1st, 2025 by Naomi Ramirez

(Note: This article is for the SMKT8 smoke detector if this is not your smoke detector or you are unsure what smoke detector you have click here.)   The Smoke Detector has a built-in tamper switch to deter unauthorized interference. When the Alarm Panel reports a tamper trouble condition, it usually means the mounting plate and the sensor are loose

Cove App - Auto Sign-In

Published April 1st, 2025 by Naomi Ramirez

This video will show you how to enable the auto sign-in feature on your App Your App may vary depending on the make and model of your device Login to the App From the home screen, click on the menu bar located at the top left of the screen Choose "Settings" from the list of available options Now select "Preferences" You can use these instructions to

Motion Sensor Loss of Supervision

Published April 1st, 2025 by Naomi Ramirez

If your Motion Detector reports a loss of supervision, it means that the sensor is not signaling to the Hub. Please refer to this article for further information.

Arming/Disarming With the Alarm Panel

Published April 1st, 2025 by Naomi Ramirez

Your Cove panel makes it easy to protect your home, day or night. You’ll use the Arming Menu to select your security mode—Stay, Away , or Night—based on your needs. This menu is always visible full-screen on your dashboard and on the left-hand side while navigating other pages. Stay Mode – Protection While You’re Home Use Stay Mode when people are i

Cove App - Linking Locations

Published April 1st, 2025 by Naomi Ramirez

 If you have more than one location protected by Cove, you can access all of them from one Login. This video will show you how to link your locations through the App. Only the master user has permission to link another account. Login to the App From the home screen, click on the menu bar located at the top left of the screen Select "Add" next to "Lo

Alexa and Cove Connect Troubleshooting

Published April 1st, 2025 by Naomi Ramirez

Connectivity For issues with connectivity between the Cove Connect App and Amazon Alexa, go through these steps to try and resolve the issue. If they are having issues only with voice commands, skip to the bottom.   Restart the device  Unplug your device or the power adapter from the power outlet. Then plug it back in.  For devices with removable ba

Eufy Doorbell Camera Troubleshooting

Published April 1st, 2025 by Naomi Ramirez

Doorbell Camera Not Pairing Correctly If you encounter issues while pairing the Eufy Doorbell Camera or Chime: Please make sure you have fully charged your Doorbell Camera before pairing. It can take up to 8 hours for the Camera to fully charge when plugged in. Make sure when you restart the pairing process that you are scanning the QR code on the C

Installing Carbon Monoxide Detector

Published April 1st, 2025 by Naomi Ramirez

Step-by-Step Guide If you are adding new equipment to your alarm system, make sure you have already added the Carbon Monoxide Detector to your alarm system before you install the piece of equipment. Common Installation Locations Here are some recommended places to install a Carbon Monoxide Detector, located below the list are some images to help you

Installing a Door/Window Sensor

Published April 1st, 2025 by Naomi Ramirez

Step-by-Step Guide If you are adding new equipment to your alarm system, make sure you have already added this Sensor to your alarm system before you install this piece of equipment. To program a sensor in your system click here.    Common Door Installation Locations Swinging Door Sliding Door Double Door Avoid Do not install sensors: In a non-clima

Groups

Published April 1st, 2025 by Naomi Ramirez

What are Groups? Groups (as the name suggests) allow you to group equipment together based on your desired preference for easy viewing and access. Let’s say, for example, you have a motion detector, an indoor camera, and a glass break detector in your living room. You can group those 3 pieces of equipment together and label that as your living room.

Resetting Cove Panel

Published April 1st, 2025 by Naomi Ramirez

Need to give your panel a fresh start? No problem — resetting your Cove Touch Panel is quick and easy. Just follow the steps below.  Important: Your system must be disarmed first.  Step-by-Step Reset Instructions Disarm your system using your 4-digit Master Code. Press and hold both the Home and Call buttons at the same time for 5 seconds. When the

Cove App - Notifications

Published April 1st, 2025 by Naomi Ramirez

This video will show you how you can enable notification features such as email or text Login to the App From the home screen click on the menu bar, located at the top left of the screen Select "Users" From the list, select the user account that is currently logged in Scroll down to select which notification you would like to receive To confirm chan

How To Change a Carbon Monoxide Detector Battery

Published April 1st, 2025 by Naomi Ramirez

Changing Your Carbon Monoxide Detector Batteries If you have received a Carbon Monoxide Detector Low Battery message on your panel, you will need to replace the battery promptly to ensure the device continues to function properly. Information to order replacements can be found in our article, How to Order Replacement Batteries. How to Replace Batter

I'm Moving, What Are My Options?

Published April 1st, 2025 by Naomi Ramirez

Moving can be stressful. Transferring your security system to a new location shouldn't make it worse. That's why we've made our moving process as quick and painless as possible, but first, let's review your options. Option 1: Take Your Cove System With You Yes, you can take your entire security system to your new home! Cove is designed to move with

Smoke Detector Changing Batteries

Published April 1st, 2025 by Naomi Ramirez

(Note: This article is for the SMKT8 smoke detector if this is not your smoke detector or you are unsure what smoke detector you have click here .)   The Smoke Detector regularly checks for a low battery. If a low battery is detected, the transmitter sends a low battery message to your system, which displays the Detector’s Name and low battery alert

Eufy App features that are currently unavailable in the Cove Connect App

Published April 1st, 2025 by Naomi Ramirez

Eufy App features that are currently unavailable in the Cove Connect App Eufy Features Missing or Different on Cove Connect App Cameras Affected Description of What the Feature Does       Arming features for Camera  All Cameras Allows you to have your camera behave a certain way depending on the arming status.  You can have the camera turn on or off

App First Time Login

Published April 1st, 2025 by Naomi Ramirez

WELCOME TO COVE Welcome to The Cove Family!  We are excited to put the tools for home security in your hands. Now that you have completed your installation, it is time to log into your app. The app is only available for customers with the Cove Plus Monitoring Plan. These instructions only apply if this is the first time logging into the Cove app. Do

Glass Break Sensor Tampering

Published April 1st, 2025 by Naomi Ramirez

The Glass Break Sensor has a built-in tamper switch to deter unauthorized interference. When the panel reports a tamper trouble condition it usually means the mounting plate and the sensor are loose or not properly seated.  Troubleshooting Sensor Tampering  Make sure the sensor is securely seated to the mounting plate. (It is recommended to remove a

What Devices Are Compatible With The Cove App?

Published April 1st, 2025 by Naomi Ramirez

IOS iOS devices require a version of iOS 9.0 or newer; the app is compatible with iPhone, iPad, and iPod Touch. ANDROID Android devices require 4.1 Jelly Bean (API 16) or newer. The app is compatible with 13,591 Android devices. If you are not sure if your device is compatible with the Cove Security App, please check with your Carrier.

Arming Stay and Night Mode

Published April 1st, 2025 by Naomi Ramirez

Staying in for the evening or turning in for the night? Stay Mode and Night Mode are your go-to options for keeping your home secure, without arming motion sensors inside. Arm Stay: Peace of Mind While You’re Home Perfect for evenings or when you’re relaxing indoors. Tap “Arm Stay” from the Home Screen The panel will announce “Arming Stay” and begin

Check the System History

Published April 1st, 2025 by Naomi Ramirez

Want to see what’s been happening with your system? The History screen lets you review up to 200 of the most recent system events — complete with the exact time and date each event occurred. When a new event is added, the oldest one is automatically removed to keep things current. You’ll be able to see details like: When doors or windows were opened

Adding a Door Sensor

Published April 1st, 2025 by Naomi Ramirez

The video above gives you a full walkthrough, but if you'd rather follow step-by-step, we've got you covered. Step-by-Step Instructions Tap “Settings” in the top right corner of your panel’s touchscreen Enter your 4-digit Master Code Select “Sensors” Choose “Doors” Tap “Add New Sensor” Trigger the sensor by pulling the two pieces apart The panel wil

Post-Purchase Customer Emails

Published April 1st, 2025 by Naomi Ramirez

From the time you order your system, to when you finally get your system fully installed, we’ll reach out to you with several emails. Some of these emails will contain essential information about your new security system, while others will contain other offers. Here’s a quick list of the emails that you should make sure to keep an eye out for. Order

Eufy Outdoor Camera on the Eufy Security App

Published April 1st, 2025 by Naomi Ramirez

This article is intended for the Eufy Outdoor camera to be used on the Eufy Security App. We have the ability for the Eufy Cameras to operate on the Cove connect app. For information on using the Eufy Outdoor Camera on the Cove Connect app, please refer to this article.  The Eufy outdoor camera. When you’re buying an outdoor camera, you want one tha

Motion Sensor 101: What You Need to Know

Published April 1st, 2025 by Naomi Ramirez

Your motion sensor is designed to detect movement based on heat changes in its field of view. It’s a key part of your home’s protection, and understanding how it works ensures you're getting the best performance. Arm Modes & Motion Detection Arm Away – Motion detection is active. If movement is detected, the alarm will trigger. Arm Stay – Motion

Billing and Account Questions

Published April 1st, 2025 by Naomi Ramirez

Billing and Account Questions Frequently Asked Questions Q: How do I view my Billing History? A: You can view your billing history by logging into your Customer Portal and navigating to the “Billing” Page. If you’d like a downloadable copy of your Billing History, please chat with an agent.   Q: How do I update my Payment Method and Billing Date? A:

How It Works - Smoke Heat Freeze

Published April 1st, 2025 by Naomi Ramirez

This device is more than just a smoke alarm — it’s a life-saving sensor that detects smoke, dangerous heat levels, and freezing temperatures. Even when your system is disarmed, this sensor remains active and alert to keep your home and loved ones safe. Unlike traditional detectors, this one alerts both you and our monitoring station the moment dange

Carbon Monoxide Detector Tampering

Published April 1st, 2025 by Naomi Ramirez

Most alarm equipment has a built-in Tamper switch to deter unauthorized interference. When the panel reports a tamper trouble condition it usually means the mounting plate and the sensor are loose or not properly seated. This occurs most frequently after changing device batteries. Troubleshooting Sensor Tampering  Make sure the sensor is securely se

Preferred Locations for your Simple Panel

Published April 1st, 2025 by Naomi Ramirez

Your panel is the heart of your security system—it keeps everything connected and running smoothly. To get the best performance, proper placement and power setup are key. Here’s how to do it right. Where to Place Your Panel Choose a central, open location in your home where the panel is easy to access and hear. Here are some ideal spots: Counter-top

How to Add a Motion Sensor

Published April 1st, 2025 by Naomi Ramirez

The video above will walk you through adding your Motion Sensors. You can also follow the steps below. Step-by-Step Instructions Click "Settings" on the top right-hand corner of the panel touchscreen Enter your four-digit Master Code Click "Sensors" Click "Motion" Click "Add New Sensor " Trigger the sensor by pressing the test button on the side of

Panic Button Not Triggering

Published April 1st, 2025 by Naomi Ramirez

Troubleshooting Steps If you feel a sensor is not properly triggering we recommend testing the sensor. Note that if the sensor is not learned into the panel it will not register on the panel when you try to trigger the sensor. Perform a sensor test Verify that you are holding the button down for 5 seconds Replace the battery (CR2032) Move the sensor

Cove App - Arm Stay

Published April 1st, 2025 by Naomi Ramirez

  This video will show you how to Arm your system in Stay Mode using the App. Login to the App The screen you will see now is the home screen; to arm your system in stay mode first press the middle button. Press the "Disarmed" button in the middle of the home screen. The "Stay" button will appear on your home screen at the top Your system will begin

How to Change a Key Remote Battery

Published April 1st, 2025 by Naomi Ramirez

If you have received a Key Remote Low Battery message on your panel, you will need to replace the battery promptly to ensure the device continues to function properly. Information to order replacements can be found in our article, How to Order Replacement Batteries. How to Replace Battery Disarm your Cove system before you begin this process Remove

Alarm Event - Low Battery

Published April 1st, 2025 by Naomi Ramirez

Your Cove system is designed to be low-maintenance, but like all great things, it runs on power! Each sensor is equipped with a battery that typically lasts 3–5 years. When one gets low, your panel will notify you with a Low Battery Alert. Before You Replace a Battery Double-check the message on your panel. Make sure it's a "Low Battery" alert—not a

How to Add a Flood Sensor

Published April 1st, 2025 by Naomi Ramirez

  The video above will walk you through adding your Flood/Freeze Sensors, you can also follow the steps below. Step by Step Instructions Click "Settings" on the top right-hand corner of the panel touchscreen Enter your four-digit Master Code Click "Sensors" Click "Flood" Click "Add New Sensor" Trigger the sensor by pressing the test button (The pane

Powering Your Cove Touch Panel the Right Way

Published April 1st, 2025 by Naomi Ramirez

Your Cove Touch Screen Panel is more than just a screen — it’s the brain of your entire home security system. It contains the siren, backup battery, processor, and communication tech all in one sleek unit. Because of that, powering it correctly is essential. Secure the Plug — Stay Protected When plugging in your panel, make sure to: Use the included

How to Change the Smoke + CO Detector Batteries

Published April 1st, 2025 by Naomi Ramirez

If you have received a Smoke + CO Low Battery message on your panel, you will need to replace the battery promptly to ensure the device continues to function properly. Information to order replacements can be found in our article, How to Order Replacement Batteries. How to Replace the Batteries Disarm your Cove panel before you begin this process. O

Smoke/Heat/Freeze Troubleshooting

Published April 1st, 2025 by Naomi Ramirez

Most of the problems our customers experience with Cove sensors can be placed in one of the following categories: Low Battery Loss of Supervision Tamper False Alarm Our customers have extensive resources available to them through the Help Center. This article contains steps that should be taken after basic troubleshooting failed to resolve the issue

Cove App - Touch ID Login

Published April 1st, 2025 by Naomi Ramirez

  This video will show you how to enable touch ID Login on the app (your App may vary depending on the make and model of your device) Login to the App From the home screen, click on the menu bar located at the top left of the screen Choose "Settings" from the list of available options Now select "Preferences" Press the toggle to the right of the Tou

How to Add a Carbon Monoxide Detector

Published April 1st, 2025 by Naomi Ramirez

  The video above will walk you through adding your Carbon Monoxide Detector, you can also follow the steps below. Step by Step Instructions Click "Settings" on the top right-hand corner of the panel touchscreen Enter your four-digit Master Code Click "Sensors" Click " Carbon Monoxide" Click "Add New Sensor" Trigger the sensor by pressing the test b

How to Test your Sensors After Installation

Published April 1st, 2025 by Naomi Ramirez

If you want to check your system and sensor functions after your initial setup, please follow the steps below. Make sure your system is disarmed before testing!   Doors and Windows Separate the Magnet and Sensor by opening the Doors/Windows  To Test the Motion, Glassbreak, and Flood/Freeze Press the button on the device to initiate a tamper.  To Che

Equipment Payment Options

Published April 1st, 2025 by Naomi Ramirez

At Cove, we believe protecting your home should be simple, affordable, and stress-free. That’s why we offer flexible payment plans, and no contracts. Plus, every system includes a 60-day money-back guarantee so you can try Cove risk-free. At Cove, we believe protecting your home should be simple, affordable, and stress-free. That’s why we offer flex

Arming Away Mode Via Key Remote

Published April 1st, 2025 by Naomi Ramirez

Select this mode when the house will be unoccupied. This mode will arm all intrusion sensors, including any motion sensors. Large pets that are free to roam the home while you are gone could trigger the alarm system in away mode! The motion sensors are designed to overlook movement from pets that are smaller than 40 lbs.  How to Arm System in Away M

How Do I Move With Cove?

Published April 1st, 2025 by Naomi Ramirez

Moving can be stressful. Transferring your security system to a new location shouldn't make it worse. That's why we've made our moving process as quick and painless as possible. Just follow the steps below.  In your current home Unplug your panel from the wall Press and hold both the Home and Call buttons down at the same time for 12 seconds Enter y

Cove App - Arm Away

Published April 1st, 2025 by Naomi Ramirez

     This video will show you how to arm your system in Away mode using the app. Login to the app The screen you will be seeing now is the home screen. To arm your system in Away mode, you first must press the middle button. Press the "Disarmed" button in the middle of the home screen The " Away " button will appear on your home screen at the bottom

Panic Button False Alarms

Published April 1st, 2025 by Naomi Ramirez

It is important to regularly test and maintain all system sensors and panic buttons. A low battery or abnormal damage to the button can cause irregular activity.  Troubleshooting False Alarms Make sure you are NOT using the Panic Button in these situations: Do not wear the sensor to bed. We recommend setting it within arm's reach of your bed, typica

How It Works - Smoke Detector

Published April 1st, 2025 by Naomi Ramirez

This piece of equipment is critical for protecting your home. Unlike traditional smoke detectors, our Smoke Detector alerts you and the monitoring station automatically in the event of a fire. If your alarm is disarmed, this sensor remains ready to diligently protect you and your loved ones. Frequently Asked Questions About This Sensor We recommend

Panic Alert On Key Remote (SOS)

Published April 1st, 2025 by Naomi Ramirez

The SOS panic alert sends an emergency signal to the monitoring station whether your alarm is armed or not. Disabling the SOS button in the panel settings will turn this feature off.  How to Use the SOS Panic Alert Press and hold the SOS button for three seconds twice within a 10-second window  This will trigger the alarm siren and send an emergency

Scenes

Published April 1st, 2025 by Naomi Ramirez

“Scenes” (also sometimes referred to as “Routines”) allow you to create custom rules for your system. They follow a pattern of “If this, then that” logic, where a “Trigger” needs to occur in order for an “Action” to happen. Here’s an example of what we mean:  I want my system to arm to “Away” mode at 10:00 AM every day.  The “Trigger" is 10:00 AM ev

How to Add a Glass Break Sensor

Published April 1st, 2025 by Naomi Ramirez

The video above will walk you through adding your Glass Break sensor, you can also follow the steps below. Step by Step Instructions Click "Settings"  on the top right-hand corner of the panel touchscreen Enter your four-digit Master Code Click "Sensors" Click "Glass Break"  (this will be the last box on the second row of sensors) Click "Add New Sen

Alarm Verification Through the Cove Connect App

Published April 1st, 2025 by Naomi Ramirez

When an alarm is triggered, Cove will automatically send you a text message that you can respond to in order to confirm or cancel the alarm. Additionally, you will be able to verify your alarm through the Cove Connect app with a function called “Alarm Verification.” When your system is in alarm mode, 2 buttons will appear on your screen: Clicking “C

Cove App Features

Published April 1st, 2025 by Naomi Ramirez

In your hand, you hold the heart of our Cove monitoring system . At least you could, if you have our Cove App, giving you access to your panel from anywhere in the world. Cove Mobile App Features Include: Arm & Disarm Silent Arm Notifications Bypass sensors Manage users Check system status remotely

Welcome to Cove

Published April 1st, 2025 by Naomi Ramirez

We are so excited that you have purchased our system and look forward to helping to provide peace of mind to you and your loved ones. You may have several questions regarding what to expect in your customer experience. We hope to answer many of the common questions that we receive from our Cove Family.   Cove Plans What are Cove's Equipment Payment 

Glass Break Detector Loss of Supervision

Published April 1st, 2025 by Naomi Ramirez

Understanding Glass Break Detector Issues It is important to regularly test and maintain all system sensors. A low battery or abnormal damage to the sensor can cause irregular activity, including loss of supervision. Loss of supervision is an automatic diagnostic the system uses to verify that sensors are wirelessly communicating properly. Other con

Renaming a Sensor

Published April 1st, 2025 by Naomi Ramirez

Renaming a Sensor with an Android Phone If you are using Android, please follow these instructions:  Log into your app. Click on the 3 bars at the top left, then navigate to the security menu.  Click on the 3 dots next to the sensor you wish to rename.  Click on the option “Rename”.  A pop-up will appear with the existing name in the text box. Click

User Management through the Alarm Panel

Published April 1st, 2025 by Naomi Ramirez

Managing users on your Cove system is easy and secure. Whether you're setting up a new user, changing a passcode, or removing access, you can do it all directly from your Alarm Panel. Just make sure your Hub and Alarm Panel are connected to the same Wi-Fi network and you’re good to go! Here’s how to manage user access from your Alarm Panel: Manage U

Smoke + CO Technical Specifications

Published April 1st, 2025 by Naomi Ramirez

This article explains all the specifications of the sensor including design, physical characteristics, size, operations, and Regulatory Listings. In addition, it will explain everything that should be included with that Smoke + CO sensor. What is included in the package? Wireless combination Smoke, Heat, and Carbon Monoxide Alarm with mounting base

Installing Smoke Heat Freeze Detectors

Published April 1st, 2025 by Naomi Ramirez

Step-by-Step Guide If you are adding new equipment to your alarm system, make sure you have already added the Smoke Heat Freeze Detector to your alarm system before you install the piece fo equipment. Common Installation Locations Bedroom Hallway Main Living Spaces Avoid Do not install Smoke Heat Freeze Detectors in the following areas: Within 5 fee

Armed Away, But It Switched to Stay? Here’s Why

Published April 1st, 2025 by Naomi Ramirez

You tapped “Arm Away”, but your system armed in Stay Mode instead — what gives? It’s called Auto Stay Mode, and it’s a smart feature designed to protect your home and prevent false alarms. What Is Auto Stay Mode? When you arm your system to “Away” from the panel, the system expects someone to exit the home within the 60-second countdown. If no exter

Flood + Freeze Sensor False Alarms

Published April 1st, 2025 by Naomi Ramirez

It is important to regularly test and maintain all system sensors. A low battery or abnormal damage to the sensor can cause irregular activity.  Troubleshooting False Alarms Make sure the sensor was not installed in any of the following places: Outside in a non-controlled environment Within a sink or tub  Any location that regularly experiences wate

How to Add a Panic Button

Published April 1st, 2025 by Naomi Ramirez

  The video above will walk you through adding your Panic Button. You can also follow the steps below. Step by Step Instructions Click "Settings" on the top right-hand corner of the panel touchscreen Enter your four-digit Master Code Click "Sensors" Click "Medical" Click "Add New Sensor" Trigger the sensor by pressing and holding the center button f

Cove App - Touch ID Disarm

Published April 1st, 2025 by Naomi Ramirez

  This video will show you how to disarm your system using touch ID on the App (your app may vary depending on the make and model of your device) Login to the App From the home screen click on the menu bar, located at the top left of the screen Choose "Settings" Once you are in your settings select "Security" Press the toggle to the right of " Disar

Door/Window Sensor Tampering

Published April 1st, 2025 by Naomi Ramirez

Your system is designed with built-in tamper protection to keep your home secure. If you're seeing a "Tamper" warning on your panel, don’t worry — it’s often a quick fix! This alert usually means the sensor case or mounting plate isn’t fully secured, especially if you've recently replaced the battery. Troubleshooting Tamper Alerts Check the Sensor C

Touchpad Settings on the Alarm Panel

Published April 1st, 2025 by Naomi Ramirez

“Touchpad” settings allow you to make modifications to some of the display layout and operational settings on your Alarm Panel. This includes adjusting Wi-Fi settings, adjusting your navigation bar, and displaying “Favorites,” etc.  To access “Touchpad” settings on the Alarm Panel:  Click on “More” in the bottom navigation bar.  Select “Settings” Se

Video: How to Create Customized Scenes

Published April 1st, 2025 by Naomi Ramirez

Installing Window Sensors

Published April 1st, 2025 by Naomi Ramirez

Before you begin, make sure your Window Sensor has been added to your alarm system through your control panel. Once that’s done, you're ready to install! Ideal Installation Spots     Best Practices for Placement Magnet: Install on the part of the window that moves or slides Sensor: Install on the window frame If the window frame is too narrow, rever

Deleting and Resetting Kami Cameras

Published April 1st, 2025 by Naomi Ramirez

COVE SIMPLE - How to Delete the Camera Skybell Camera  1. Open the app and go to your main Security Screen. 2. Look for the three bars in the top left corner and tap on them. 3. Select “Settings” 4. Now, click on "Video"   5. Find the camera you want to delete and swipe it to the left. 6. Three icons should appear. Choose the trashcan. 7. Select "YE

Motion Detector Sensitivity

Published April 1st, 2025 by Naomi Ramirez

By default, your motion sensor is designed not to detect pets under 30 lbs — but we know every home (and pet!) is unique. Here’s how to adjust your sensor to better suit your furry companions. Adjusting Pet Sensitivity If your pet is triggering the alarm or you want added flexibility, you can change the sensor’s pet sensitivity level: To Adjust for

Does Cove work in my area?

Published April 1st, 2025 by Naomi Ramirez

With the new Cove Connect system, you’re no longer limited by cellular coverage. Your system can run smoothly using either Wi-Fi or a direct Ethernet connection to your Hub — giving you more flexibility and reliability. No internet? No problem. If your internet goes out or isn’t available, your system will automatically switch to cellular backup to

Smoke/Heat/Freeze Detector Loss of Supervision

Published April 1st, 2025 by Naomi Ramirez

Understanding Smoke/Heat/Freeze Issues It is important to test and maintain all system sensors regularly. A low battery or abnormal damage to the sensor can cause irregular activity, including loss of supervision. Loss of supervision is an automatic diagnostic the system uses to verify that sensors are wirelessly communicating properly. Other contri

Adding Weather to Alarm Panel

Published April 1st, 2025 by Naomi Ramirez

How to Add or Update the Weather on Your Alarm Panel Your Alarm Panel can show the current weather for your area once it's connected to your home Wi-Fi. If you haven’t connected it to Wi-Fi yet, check out this article for step-by-step instructions. To view the weather: Go to your Alarm Panel screen. Swipe down from the top, and you’ll see the curren

Smoke/Heat/Freeze False Alarms

Published April 1st, 2025 by Naomi Ramirez

It is important to test and maintain all system sensors regularly. A low battery or abnormal damage to the sensor can cause irregular activity.  Troubleshooting False Alarms Make sure the detector is a Cove sensor and not a pre-existing smoke detector. Make sure the sensor was not installed in any of the following places: Directly above a sink Direc

Disarming System via the Panel

Published April 1st, 2025 by Naomi Ramirez

Whether you’re coming home from work or just stepping out to grab the mail, your Cove Touch Panel keeps you protected, and disarming it is quick and easy. When armed, your panel will clearly display: “I’m Armed in Stay Mode” (when you’re staying in) “I’m Armed in Away Mode” (when you’ve left the house) In either mode, all intrusion sensors are activ

Loss of Supervision Door/Window Sensors

Published April 1st, 2025 by Naomi Ramirez

If you're seeing a "Loss of Supervision" alert from a door or window sensor, don’t worry; this just means your system is having trouble communicating with one of your sensors. Let’s get it working again with a few simple steps. What Causes This? Your system checks regularly to make sure all sensors are communicating properly. A "Loss of Supervision"

Cove App - Silent Arm

Published April 1st, 2025 by Naomi Ramirez

    This video will show you how to Silent Arm your system using the App. Login to App You will see the home screen Press "options" at the bottom of the home screen A window will pop up with the option to Silent Arm Toggle Silent Arm ON You can now arm your System and the panel will no longer have an audible countdown. (Note that your exit delay tim

Navigating the Alarm Panel

Published April 1st, 2025 by Naomi Ramirez

This article will explain the different pages available with your Alarm Panel’s navigation. For additional information, please see our user manual. Menus There are 3 sections that will be visible on each page within your Alarm Panel. Those are: Top Menu - This displays the name of the Alarm Panel, the “Home/Dashboard” and “Sleep” buttons, and any ad

Display Controls for the Alarm Panel

Published April 1st, 2025 by Naomi Ramirez

There are a variety of different display settings you can adjust on the Alarm Panel that affect that individual alarm panel. If you have more than one Alarm Panel, you will need to adjust the setting on each panel you wish to have adjusted.  To Access the Display Settings:  Click on the “More” icon at the bottom navigation bar Select “Settings” Sele

Troubleshooting Your Camera Feed

Published April 1st, 2025 by Naomi Ramirez

Troubleshooting Camera Connection Issues on the Cove Connect Touchpad Introduction: If you are experiencing issues with the camera connection on your Cove Connect Touchpad, please follow the troubleshooting steps outlined below to resolve the problem. Ensure you have completed the setup as described in the Setup Article. Requirement Checklist: Maint

Additional Setting Adjustments Through the Cove Connect App

Published April 1st, 2025 by Naomi Ramirez

Rebooting your Hub from the App (Android) Your Hub is the brain of your system. It is the device that receives and delivers equipment signals to the rest of the house. As with most technology, it is recommended to perform a soft reset at least once a month or as the needs arise. This will help maintain the longevity of your equipment while minimizin

Portal - Referrals

Published April 1st, 2025 by Naomi Ramirez

Love your Cove system?  Spread the word and get rewarded! When someone signs up using your unique referral link, they’ll get a $100 prepaid Visa gift card—and once they’ve been with Cove for two months, you’ll get a $100 prepaid Visa gift card too. Here’s how it works: Your friend gets $100 when they sign up using your unique referral link. You get

Door/Window Sensor Not Triggering

Published April 1st, 2025 by Naomi Ramirez

If your sensor isn’t triggering as expected, don’t worry — a few quick checks usually solve the issue. Follow these simple steps to get your system back on track: Quick Troubleshooting Checklist Test the Sensor Run a sensor test to confirm it's properly connected to your panel. Tip: If the sensor hasn't been added (or "learned") into the panel yet,

COVE InstaText

Published April 1st, 2025 by Naomi Ramirez

Cove InstaText is a revolutionary way to keep you and those you trust updated when an alarm is triggered. With InstaText, you'll get immediate notifications and can respond to emergencies and security alarms right from your text messages. How Does It Work When our monitoring station receives an alarm from your system we will call, text and email you

How Can I Tell What Type of Smoke Detector I Have?

Published April 1st, 2025 by Naomi Ramirez

Cove has offered a few different models of Smoke detectors, some of which are no longer being sold. In the Smoke Detector section of the sensors provided by Cove, you will only find articles in reference to the current model being sold. In this article, you will find links to articles for smoke detectors that are no longer offered. Please take a loo

How to Enable Fire Alarm Verification

Published April 1st, 2025 by Naomi Ramirez

Want extra confidence that your fire alarm alerts are accurate? Fire Alarm Verification helps reduce false alarms by requiring confirmation before an alert is sent. When enabled, your smoke detector will only trigger an alarm if: It is activated twice within two minutes, or It stays triggered for at least 30 seconds This setting is off by default, b

Flood + Freeze Sensor Not Triggering

Published April 1st, 2025 by Naomi Ramirez

Troubleshooting Steps If you feel a sensor is not properly triggering we recommend testing the sensor. Note that if the sensor is not learned into the system, the panel will not respond when you trigger the sensor. Perform a sensor test Replace the battery (CR2450) Move the sensor closer to the panel If the sensor is working properly you will see "Y

How to Use the Emergency Call Button

Published April 1st, 2025 by Naomi Ramirez

Emergency Help Is Just a Button Away In an emergency, every second counts. While dialing 911 is always the first choice, your Cove Touch panel provides a fast, reliable backup when you need help fast. Located just below the Home button, the Emergency Call Button connects you directly to our 24/7 monitoring center. Whether you need Medical, Police, o

Alarm Panel Not Powering On

Published April 1st, 2025 by Naomi Ramirez

If your Alarm Panel will not power on, please follow the steps listed below: Make sure the Alarm Panel is plugged in (Check that the cord is connected to the power port on the back of the device and the plug is connected to a non-GFCI AC outlet.)  Wait for the screen on your Panel to power on. If it does not, Try plugging your Alarm Panel into a dif

Troubleshooting Push Notifications

Published April 1st, 2025 by Naomi Ramirez

This article will assist you with troubleshooting the Cove App when you are no longer receiving push notifications. This is a different notification type from text or email. Delete your Cove App Re-download the app Reboot your cellular device by powering it off and back on Make sure your cell phone has the Wifi off so that it is only running on your

Installing Flood/Freeze Sensor

Published April 1st, 2025 by Naomi Ramirez

Step-by-Step Guide If you are adding new equipment to your alarm system, make sure you have already added this Flood/Freeze Sensor to your alarm system before you install this piece of equipment. Common Installation Locations Behind a toilet Under a sink Under a fridge Beside or behind a washing machine Near a water heater In a basement Avoid Avoid

Glass Break Detector False Alarms

Published April 1st, 2025 by Naomi Ramirez

It is important to regularly test and maintain all system sensors. A low battery or abnormal damage to the sensor can cause irregular activity.  Troubleshooting False Alarms Make sure the sensor is securely connected to the back mounting plate. Do not locate the sensor near a kitchen or where clanging glass can cause false alarms Do not locate the s

Adding Your Smoke Detector

Published April 1st, 2025 by Naomi Ramirez

(Note: This article is for the SMKT8 smoke detector if this is not your smoke detector or you are unsure what smoke detector you have click here .) Step-by-Step Instructions Click "Settings" on the top right-hand corner of the panel touchscreen Enter your four-digit Master Code Click "Sensors" Click "Smoke/Heat/Freeze" Click “Add New Sensor” Trigger

Connecting Your Alarm Panel to Wi-Fi

Published April 1st, 2025 by Naomi Ramirez

Your Alarm Panel has the ability to connect to Wi-Fi.  Though not a requirement, connecting your Alarm Panel to Wi-Fi opens up additional features and settings. You can either connect it as its primary network connection or have it as a connection solely for updates.  The Wifi can be connected either during the Setup Wizard or after Installation.  I

Customize Your Panel Display

Published April 1st, 2025 by Naomi Ramirez

Your Touch Panel gives you full control over how your screen looks and behaves, making it easy to match your preferences and home environment. Display Settings You Can Personalize Screen Brightness Adjust how bright or dim your panel screen appears to suit any room lighting. Display Timeout Set how long the screen stays on when not in use. This help

Customize Your Panel Sound Settings

Published April 1st, 2025 by Naomi Ramirez

Your Cove panel was built with your comfort and convenience in mind. Whether you prefer a quieter experience or want every alert loud and clear, you're in control. Here’s what you can customize: Panel Volume – Adjust how loud the panel speaks or turn it off completely. Chime Sounds – Enable or disable the noise when doors or windows open, just for s

Cove App - Timeout Error

Published April 1st, 2025 by Naomi Ramirez

This error commonly occurs when your cell phone is trying to connect to both your WIFI and your cellular data at the same time. Here's how to fix it: We recommend that you turn off the wifi on your phone when you are attempting to log into the app for the first time We also recommend that you enable Touch ID sign-in or Auto Sign-in on your Cove app.

Carbon Monoxide Detector Not Triggering

Published April 1st, 2025 by Naomi Ramirez

Troubleshooting Steps If you feel your sensor is not triggering or communicating please Check the Following: Verify that the batteries in the sensor are new Move the Sensor closer to the Hub Make sure the Carbon Monoxide Detector is mounted properly If the sensor still doesn’t communicate or trigger, please get in touch with our support team for fur

Smoke Detector False Alarms

Published April 1st, 2025 by Naomi Ramirez

It is important to IMMEDIATELY address any sensor trouble conditions when they occur. A low battery, loss of supervision, or abnormal sensor behavior can cause false alarms. Troubleshooting False Alarms Make sure the detector is a Cove sensor and not a pre-existing smoke detector. In order to Prevent False Alarms, make sure the Sensor IS NOT install

Navigating Your Live Feed

Published April 1st, 2025 by Naomi Ramirez

In August 2024, Cove introduced the ability to view Eufy cameras through your Alarm Panel. This article will help you see the feed and navigate the camera's user interface. If you need help setting up your cameras or have not yet set them up, please refer to this article. Loading Live Feed on the Alarm Panel To access the camera footage, simply clic

How It Works - Carbon Monoxide Detector

Published April 1st, 2025 by Naomi Ramirez

This sensor is an important component of life safety. Our detectors differ from typical CO Detectors because it is monitored 24/7 and will notify you even if you aren't home. The sensor remains ready to diligently protect you and your loved ones from lethal levels of Carbon Monoxide, regardless of the armed status of the security system. Carbon Mono

Flood + Freeze Sensor Tampering

Published April 1st, 2025 by Naomi Ramirez

The Flood/Freeze sensor has a tamper button on the bottom side of the sensor that will send a tamper signal when pressed. Most alarm equipment has a built-in tamper switch to deter unauthorized interference. When the panel reports a tamper trouble condition it usually means the sensor casing is loose. This occurs most frequently after changing devic

Video: How to Install the Hub

Published April 1st, 2025 by Naomi Ramirez

Testing Alarm Sound & Siren

Published April 1st, 2025 by Naomi Ramirez

How to Test Sound Audio     How to Test Siren Audio       Regularly testing your alarm’s audio features helps ensure everything is working as it should. You can easily test both the panel voice audio and the alarm siren in just a few quick steps. What You Can Test: Sound Audio – This tests the panel’s voice prompts and spoken messages Siren Audio –

Brief Video Overview of Alarm Installation Process

Published April 1st, 2025 by Naomi Ramirez

  This video provides a shortened version of the installation process for the Cove Simple panel and sensors. For a more detailed installation video, you can view How to Install the Cove Security System This panel is no longer offered by Cove, to learn more about our new equipment click here.

How to Activate Secure Arming

Published April 1st, 2025 by Naomi Ramirez

Secure Arming ensures that only authorized users can arm your alarm system by requiring a valid user passcode before arming. It’s a great feature for families, especially if you want to keep track of when teens are coming and going. Why Use Secure Arming? Prevents unauthorized arming Helps parents monitor daily comings and goings Adds an extra layer

Scenes on the Alarm Panel

Published April 1st, 2025 by Naomi Ramirez

What is a “Scene”? “Scenes” (also sometimes referred to as “Routines”) allow you to create custom rules for your system. They follow a pattern of “If this, then that” logic, where a “Trigger” needs to occur in order for an “Action” to happen. Here’s an example of what we mean:  "I want my system to arm to “Away” mode at 10:00 AM every day. " The “Tr

Cove App Reading Tamper

Published April 1st, 2025 by Naomi Ramirez

The App will only read tamper when the panel has been tampered with. (i.e. this is a common occurrence when this button is pressed) Wall Mount The tamper message on the app should go away once the panel is returned to its place on the wall. If it does not, Go to Settings on the Panel Click on System Click System Info Toggle the "Panel Install Locati

How to Install the Digital Adapter for Your SkyBell Camera

Published April 1st, 2025 by Naomi Ramirez

Effective Jan 1, 2025, the Cove security app will no longer support the skybell camera. If it was previously added, it will continue to function, however once removed, it will no longer be available to re-add. We recommend using the Skybell App for continued use. What you'll need Digital Adapter (The Digital Adapter is no longer sold by Skybell but

How Can I Prevent False Alarms?

Published April 1st, 2025 by Naomi Ramirez

What is a false alarm? A false alarm, also called a nuisance alarm, is an erroneous report of an emergency, bringing emergency services to a place where they are not needed. False alarms may occur with residential burglary alarms, smoke detectors, industrial alarms and more. False alarms have the potential to divert emergency respondents away from l

Installing Your Cameras

Published April 1st, 2025 by Naomi Ramirez

Outdoor Camera Installation How to Mount Your Cove Outdoor Camera How to Pair and Install Your Cove Outdoor Camera Indoor Camera Installation How to Pair and Install Your Cove Indoor Camera

Identifying My Doorbell Type (Mechanical or Digital)

Published April 1st, 2025 by Naomi Ramirez

There are two types of doorbells that your home might have: mechanical and digital. Here’s a brief explanation of what each kind of doorbell is. Mechanical Doorbells Mechanical doorbells include a striker that hits a piece of metal to create a ding-dong noise. Once the case has been removed, the inside of the chime box usually looks like this:  This

SkyBell Doorbell Camera Live Feed, Settings, and Notifications

Published April 1st, 2025 by Naomi Ramirez

Effective Jan 1, 2025, the Cove security app will no longer support the skybell camera. If it was previously added, it will continue to function, however once removed, it will no longer be available to re-add. We recommend using the Skybell App for continued use. Live Feed Camera Status -This tells you the name of the camera, the current status, and

Camera Minimum Upload and Download Speeds

Published April 1st, 2025 by Naomi Ramirez

In order for your cameras to function properly, your internet connection must meet certain upload and download speed requirements. The chart below shows our recommendations for the minimum upload and download speed, depending on how many cameras you have. If you have multiple devices on your network and your cameras will not connect or stay connecte

How to Install and Mount Your SkyBell Doorbell Camera

Published April 1st, 2025 by Naomi Ramirez

Effective Jan 1, 2025, the Cove security app will no longer support the skybell camera. If it was previously added, it will continue to function, however once removed, it will no longer be available to re-add. We recommend using the Skybell App for continued use. The SkyBell Doorbell Camera does not come with a wireless installation option. Instead,

Installing Your Glass Break Sensor

Published April 1st, 2025 by Naomi Ramirez

Step-by-Step Guide: If you are installing new equipment to your alarm system, make sure you have already added this Glass Break Detector to your alarm system before you install this piece of equipment. You may also have received our updated Glass Break detector, which will look like the sensor in the image below.  Common Installation Locations In a

Sensor Installation Articles

Published April 1st, 2025 by Naomi Ramirez

Sensor Setup Guides Ready to protect every corner of your home? We’ve made installing your sensors simple. Just click the guide you need and follow the step-by-step instructions: Installing Your Motion Detector Installing Your Door Sensors Installing Your Window Sensors Installing Your Glass Break Detectors Installing Smoke/Heat/Freeze Detectors Ins

Changing Your Motion Sensor's Battery

Published April 1st, 2025 by Naomi Ramirez

If you have received a Motion Sensor Low Battery notification on your Alarm Panel, you will need to replace the battery promptly to ensure the device continues to function properly. Information to order replacements can be found in our article, How to Order Replacement Batteries. How to Replace Your Motion Sensor Battery Disarm your Alarm Panel befo

The Monitoring didn't Call from the Installation Wizard

Published April 1st, 2025 by Naomi Ramirez

Didn't Receive a Call After Finishing the Setup? Once you complete the Installation Wizard, your Alarm Panel will display this screen: Our professional monitoring team will call the phone number you provided when you placed your order — just to make sure everything is good to go. If you don’t get a call within 10 minutes: Check for missed calls from

Installing Your Motion Sensor

Published April 1st, 2025 by Naomi Ramirez

Step-by-Step Guide If you are adding new equipment to your alarm system, make sure you have already added the Motion Detector to your alarm system before you install this piece of equipment. Common Installation Locations Hallway Living-room Basement Stairway entrance Avoid To reduce false alarms, do not install sensors: In a non-climate-controlled a

Cove Connect User Manual

Published April 1st, 2025 by Naomi Ramirez

The file attached to this article is a digital copy of our User Manual. You should have received a QR code for this manual in your package, however, if you are unable to locate it at this time, you can use the file above. The User Manual will help you: Install your sensors Change batteries in sensors Understand how to use your system

Setting Your Motion Sensors to be Active in Stay or Night Mode

Published April 1st, 2025 by Naomi Ramirez

Motion Sensors should be armed when you expect your home to be unoccupied, For that reason, our Motion Sensors are automatically programmed to remain disarmed when your system is in “Stay” or “Night” mode.   If you would like your Motion Sensors to be able to trigger while in Stay or Night Mode, please reach out to our support team.  Please note: To

The Alarm Panel Exited the Installation Wizard

Published April 1st, 2025 by Naomi Ramirez

Your Cove Connect System is designed to just have one of your Alarm Panels complete the Setup Wizard.  Do not be alarmed if you have already completed the setup wizard and your second Alarm Panel exits after it prompts you to connect to Wi-Fi.   If for whatever reason your panel has exited the Setup Wizard and you would like to restart it please fol

Preferred Locations for your Touch Screen Panel

Published April 1st, 2025 by Naomi Ramirez

Your panel serves as the heart of your system and should be placed in a central location in your home.  Your panel should be plugged into an outlet at all times; this outlet should NOT be a ground fault circuit interrupter (GFCI). These outlets are common in kitchens and bathrooms and have a reset button; be sure that the outlet is not controlled by

Changing Batteries in your Door/Window Sensor

Published April 1st, 2025 by Naomi Ramirez

If you have received a Door or Window Sensor “Low Battery” message on your panel, you will need to replace the battery promptly to ensure the device continues to function properly. Information to order replacements can be found in our article, How to Order Replacement Batteries. How to Replace Your Battery Open the contact sensor (large piece) by fi

Door/Window Sensor Tampering

Published April 1st, 2025 by Naomi Ramirez

Most alarm equipment has a built-in tamper switch to deter unauthorized interference. When the panel reports a tamper trouble condition, it usually means the mounting plate and the sensor case are loose or not properly connected. This occurs most frequently after changing sensor batteries.   Troubleshooting Sensor Tampering  Make sure the sensor cov

Testing the Water Leak Detector

Published April 1st, 2025 by Naomi Ramirez

This sensor has the ability to detect flooding, and freezing temperatures. If you are unsure of whether or not it will operate in an actual event, you can try these tests at home. Please note that your alarm may trip and you will receive notifications of the temperature or flooding and you will get a phone call to indicate the alert but no dispatch

Secondary Siren Loss of Supervision

Published April 1st, 2025 by Naomi Ramirez

If your Siren reports a loss of supervision, it means that the sensor is not signaling to the Hub. Please refer to this article for further information.

Pairing Multiple Alarm Panels

Published April 1st, 2025 by Naomi Ramirez

Note: Please complete the installation wizard on at least 1 of the panels and set up the system prior to plugging in and pairing any additional panels.  Your Hub has the ability to connect up to 4 Alarm Panels simultaneously. If you have purchased additional panels, those panels should be preconfigured and registered to the same account so all you n

Panic Button False Alarm

Published April 1st, 2025 by Naomi Ramirez

It is important to regularly test and maintain all sensors and medical devices. A low battery or abnormal damage to the device can cause irregular activity.  Troubleshooting False Alarms Make sure you are NOT using the Panic Button in these situations: Do not wear the button in bed.  We recommend setting it within arm's reach of your bed, typically

Panic Alarm on the Key Remote (SOS)

Published April 1st, 2025 by Naomi Ramirez

The SOS panic alert sends an emergency signal to the monitoring station whether your system is armed or not. How to Use the SOS Panic Alert The SOS alarm can be triggered by pressing and holding the “Stay” and “Away” buttons simultaneously for 3 seconds.   This will trigger the alarm siren and send an emergency signal to the central monitoring stati

Smoke Detector Loss of Supervision

Published April 1st, 2025 by Naomi Ramirez

If your Smoke Detector reports a loss of supervision, it means that the sensor is not signaling to the Hub. Please refer to this article for further information.

Medical Alert Not Properly Triggering

Published April 1st, 2025 by Naomi Ramirez

Troubleshooting Steps If your sensor is not triggering properly, we recommend testing the sensor.  If your sensor still is not working after following these steps, please reach out to our support team for further assistance.

Adding or Removing a Door/Window Sensor

Published April 1st, 2025 by Naomi Ramirez

Adding a Door/Window Sensor. You have the ability to add equipment through the Cove Connect App. For information on how to add your sensor, please refer to this article.  Removing a Door/Window Sensor. You have the ability to add equipment through the Cove Connect App. For information on how to add your sensor, please refer to this article. 

Installing the Water Leak Detector

Published April 1st, 2025 by Naomi Ramirez

Step-by-Step Guide If you are adding new equipment to your alarm system, make sure you have already added this Water Leak Detector to your alarm system before you install this piece of equipment. Common Installation Locations Behind a toilet Under a sink Under a fridge Beside or behind a washing machine Near a water heater In a basement Locations to

Motion Sensor False Alarm

Published April 1st, 2025 by Naomi Ramirez

It is important to IMMEDIATELY address any sensor trouble conditions as they occur. A low battery, loss of supervision, or abnormal sensor behavior can cause false alarms.  Troubleshooting False Alarms  Check the sensitivity jumper on the back of the sensor, and decrease sensitivity if needed Verify that your sensor is installed in a climate-control

Changing the Battery in your Water Leak Detector

Published April 1st, 2025 by Naomi Ramirez

If you have received a Water Leak Detector “Low Battery” notification on your panel, you will need to replace the battery promptly to ensure the device continues to function properly. Information to order replacements can be found in our article, How to Order Replacement Batteries.   How to Replace Battery: Disarm your Cove panel before you begin th

Adjusting Your Motion Sensor's Sensitivity

Published April 1st, 2025 by Naomi Ramirez

By default, Motion Sensors will not detect warm bodies (including pets) under approximately 30 lbs. To Adjust Sensor Sensitivity for Pets Open the back of the Motion Sensor Remove the PET pin covering the 55 lbs jumper Place the PET pin on the 33 lbs jumper Understanding Your Motion Sensor's Sensitivity By default, Motion Sensors are set to a HIGH s

Water Leak Detector Not Properly Triggering

Published April 1st, 2025 by Naomi Ramirez

If your sensor is not properly triggering, we recommend testing the sensor by tampering. To cause the sensor to report a tamper:  Press down on the button located at the bottom of the sensor.  If you are looking to test your sensor functionality (Flooding detection or environmental detection), please refer to this article. If your sensor is not trig

Water Leak Detector Tampering

Published April 1st, 2025 by Naomi Ramirez

The Water Leak Detector has a tamper function on the inside of the sensor that will send a tamper signal when the cover has been removed or the button on the bottom of the sensor is being pressed. Most alarm equipment has a built-in tamper switch to deter unauthorized interference. When the panel reports a tamper trouble condition, it usually means

Carbon Monoxide Detector Not Properly Triggering

Published April 1st, 2025 by Naomi Ramirez

Troubleshooting Steps If you feel your CO Detector is not triggering properly, we recommend testing the sensor.  Your CO Detector will trigger in the event of Critical Carbon Monoxide Levels or you can test it by tampering with the CO Detector.  To do this please twist the CO Detector counter-clockwise until it detaches from its mounting plate. Perf

How to Arm Away with the Key Remote

Published April 1st, 2025 by Naomi Ramirez

Select this mode when the house will be unoccupied. This mode will arm all intrusion sensors, including any motion sensors.  How to Arm System in Away Mode via Key Remote To arm in “Away” mode, press and hold the "Away" button for three seconds until the blue light blinks at the top of the Keyfob. Pressing and holding the away button for 3 seconds w

Carbon Monoxide Detector False Alarms

Published April 1st, 2025 by Naomi Ramirez

It is important to IMMEDIATELY address any sensor trouble conditions when they occur. A low battery, loss of supervision, or abnormal sensor behavior can cause false alarms.  Troubleshooting False Alarms Make sure the Carbon Monoxide Detector was purchased through Cove and is not a pre-existing Carbon Monoxide Detector. Make sure the CO Detector was

Installing Your Smoke Detector

Published April 1st, 2025 by Naomi Ramirez

Step-by-Step Guide If you are adding new equipment to your alarm system, make sure you have already added the Smoke Detector to your alarm system before you install the piece of equipment. Common Installation Locations Bedroom Hallway Main Living Spaces Avoid Do not install Smoke Detectors in the following areas: Within 5 feet of any cooking applian

Adding and Removing Your Motion Sensor

Published April 1st, 2025 by Naomi Ramirez

Adding the Motion Sensor You have the ability to add equipment through the Cove Connect App. Please refer to this article for more information.  Removing the Motion Sensor You have the ability to add equipment through the Cove Connect App. Please refer to this article for more information. 

Pairing and Removing Your Secondary Siren

Published April 1st, 2025 by Naomi Ramirez

Pairing the Secondary Siren through the CoveConnect App You have the ability to add equipment through the Cove Connect App. For information on how to add the siren please refer to this article.    Removing the Secondary Siren Removing the sensor can be completed on the Cove Connect app. For information on how to remove the sensor, please refer to th

Door/Window Sensor Frequently Asked Questions

Published April 1st, 2025 by Naomi Ramirez

How it Works These sensors consist of two components. The larger piece is the sensor that communicates with the panel, and the smaller piece is a magnet.  The sensor detects the magnet; if the magnet is too far away from the sensor, the sensor reports that the door or window is open. These sensors are typically used to protect exterior doors and win

How It Works - Glass Break

Published April 1st, 2025 by Naomi Ramirez

Glass Break detectors are designed to listen for the specific sound frequencies made when glass breaks, cracks, or shatters. This means your system can catch intrusions that other sensors might miss. These sensors use a built-in microphone — so where you place them matters. Where Not to Place Because hallways rarely have glass and can create echoes

How to Change a Glass Break Detector's Batteries

Published April 1st, 2025 by Naomi Ramirez

If you have received a Glass Break Detector Low Battery message on your panel, you will need to replace the battery promptly to ensure the device continues to function properly. Information to order replacements can be found in our article, How to Order Replacement Batteries. How to Replace Battery Disarm your Cove panel before you begin this proces

How to Arm Stay with the Key Remote

Published April 1st, 2025 by Naomi Ramirez

When arming the system, select this mode when people will be staying inside the home. Arming in “Stay” mode activates your door, window, and glass break sensors, but leaves the Motion Sensors disarmed. Arming System in “Stay” Mode via Keyfob To arm in “Stay” mode, press and hold the "Stay" button for three seconds until the light blinks at the top o

Setting Up Your Video Live Feed

Published April 1st, 2025 by Naomi Ramirez

In August 2024, Cove introduced the ability to view Eufy cameras through your Alarm Panel. This article will help you set up the ability to view your cameras through the alarm panel and what prerequisites are needed for this function. Before Getting Started The ability for cameras to be seen from the alarm touchpad does have a few prerequisites that

Smoke Detector Not Triggering

Published April 1st, 2025 by Naomi Ramirez

(Note: This article is for the SMKT8 smoke detector if this is not your smoke detector or you are unsure what smoke detector you have click here .) If you feel your sensor is not triggering or communicating please Check the Following: Verify that the batteries in the sensor are new batteries Move the Sensor closer to the Hub Make sure the Smoke Dete

Carbon Monoxide Detector Loss of Supervision

Published April 1st, 2025 by Naomi Ramirez

What is it?   Loss of supervision means that your sensor(s) are not communicating with your Hub properly.  Your Hub and Alarm panel will alert you whenever it loses connection with any of your sensors. What causes it & How to resolve it?   There are a few contributing factors that can cause a Loss of Supervision The Sensor is too far away from t

Glass Break Detector Not Triggering

Published April 1st, 2025 by Naomi Ramirez

Troubleshooting Steps If you feel a sensor is not properly triggering we recommend testing the sensor. Note that if the sensor is not learned into the system, the panel will not respond when you press the test button on the sensor . Perform a sensor test Replace the batteries (CR123A) Move the panel closer to the sensor If the sensor is working prop

User Management Through the Cove Connect App for iOS Devices

Published April 1st, 2025 by Naomi Ramirez

Updating Your Information on the App If you wish to update any of your contact information including address and phone number, please reach out to our support team at 855-268-3669 and we will be happy to help update the information.  Creating Users You can also create an app user through “Manage Access” Select your security system Tap on the (+) ico

User Management Through the Cove Connect App for Android Devices

Published April 1st, 2025 by Naomi Ramirez

Updating Your Information on the App If you wish to update any of your contact information including address and phone number, please reach out to our support team at 855-268-3669 and we will be happy to help update the information.  Creating App Users You can create an app user for other members of the home or close friends or family.  To create an

Smoke Detector Not Properly Triggering

Published April 1st, 2025 by Naomi Ramirez

Troubleshooting Steps If you feel your sensor is not triggering properly, we recommend testing the sensor. Your Smoke Detector will trigger in the event of a Fire/Smoke Detection or you can test it by tampering the Smoke Detector.  To do this please twist the Smoke Detector counter-clockwise until it detaches from its mounting plate. Perform a Senso

Installation: Sensors Not Triggering

Published April 1st, 2025 by Naomi Ramirez

Above is a short video overview of how your installation process should go. If you are unable to get the panel to respond when you are triggering a sensor, please use the information below to resolve your issue. YOU MUST TRIGGER YOUR SENSORS BEFORE YOU INSTALL YOUR SENSORS YOU MUST TAP NEXT BEFORE YOU MOVE ON TO ANOTHER SENSOR If you are going throu