Home Cam Troubleshooting
Table of Contents
This guide will help you resolve issues you may encounter with your Home Cam (Pan/Tilt Indoor Camera). Use this guide to address the following problems:
Camera Will Not Power On
- Plug the camera into a working outlet using the provided USB-C power cable and adapter.
- Check if the LED indicator lights up when powered.
- Try a different USB-C cable and wall adapter if possible.
- If no response, press and hold the reset button for 5 seconds, then retry.
Camera Not Connecting to Wi-Fi
- Confirm your Wi-Fi password is entered correctly.
- Keep the camera near your router during setup.
- Restart your router and reopen the Cove Connect App.
- Start reparing with the QR code in the app.
Pan/Tilt Controls Not Responding
- Open the Cove Connect App and test pan/tilt controls.
- Make sure your internet connection is stable.
- Restart the camera by unplugging and plugging it back in.
- Adjust the movement speed in app settings (if available).
Spotlight Not Working (White/Red/Blue)
- In the app, go to Settings → Lighting Settings and ensure the spotlight is enabled..
- Make sure the camera is powered and not in privacy mode.
- Restart the camera and try again.
Motion Detection Not Working
- In the app, go to Settings → Motion Detection and make sure it’s enabled.
- Increase the motion sensitivity level and test again.
- Adjust the camera angle toward areas with regular motion.
- Restart the camera after updating settings.
No Video Feed / Black Screen
- Refresh the live view in the app.
- Clean the camera lens to remove dust or smudges.
- Unplug and Re-plug the camera. Check that the Status LED Indicator is showing on the camera.
- Check your Wi-Fi connection by testing another device.
Notifications Not Appearing
- Make sure notifications are enabled in the Cove Connect App.
- Check your phone’s system settings to allow notifications from the app.
- Disable Do Not Disturb or battery saver modes.
- Log out and back into the app.
Two-Way Audio Not Working
- Check that microphone and speaker permissions are enabled in the app.
- Ensure the app’s volume is turned up
The speaker’s default volume is loud but can be adjusted in Settings.
- Test speaking from a quiet environment.
- Restart both the app and camera.
- Turn off the microphone after speaking to prevent playback feedback.
Camera Overheating or Making Noise
- Make sure the camera is in a cool, ventilated indoor area, away from heat sources.
- If you hear loud grinding or clicking sound, unplug and restart the camera.
- If overheating continues, stop using the camera and contact support.
Can’t View Clips in the App
Video clips are currently saved locally on the MicroSD card if you have inserted one. To view clips now, you need to remove the MicroSD card and insert it into a computer.
Cloud storage and in-app playback will be available in a future update.
Still need help?
Our support team is available 24/7 to guide you through the process. Contact us at 855-268-3669 or chat with us.