Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • 📞 855.268.3669
  • Home
  • Cove Connect
  • Security Cameras
  • Home Cam

Home Cam Troubleshooting

Written by Naomi Ramirez

Updated at October 30th, 2025

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • Cove Simple
    Pre Purchase Information Just Ordered, Now What? Installation Understanding Your Alarm Customer Portal and Account Questions Touch Screen Panel Sensors App and Key Remote Security Cameras
  • Cove Connect
    Pre Purchase Information Just Ordered, Now What? Installation Customer Portal and Account Questions Security Cameras Alarm Panel Hub Sensors, Sirens, and Key Remotes Application Smart Home Devices
+ More

Table of Contents

Still need help?

This guide will help you resolve issues you may encounter with your Home Cam (Pan/Tilt Indoor Camera). Use this guide to address the following problems:

Camera Will Not Power On

  1. Plug the camera into a working outlet using the provided USB-C power cable and adapter.
  2. Check if the LED indicator lights up when powered.
  3. Try a different USB-C cable and wall adapter if possible.
  4. If no response, press and hold the reset button for 5 seconds, then retry.
 
 

Camera Not Connecting to Wi-Fi

  1. Confirm your Wi-Fi password is entered correctly.
  2. Keep the camera near your router during setup.
  3. Restart your router and reopen the Cove Connect App.
  4. Start reparing with the QR code in the app.
 
 

Pan/Tilt Controls Not Responding

  1. Open the Cove Connect App and test pan/tilt controls.
  2. Make sure your internet connection is stable.
  3. Restart the camera by unplugging and plugging it back in.
  4. Adjust the movement speed in app settings (if available).
 
 

Spotlight Not Working (White/Red/Blue)

  1. In the app, go to Settings → Lighting Settings and ensure the spotlight is enabled..
  2. Make sure the camera is powered and not in privacy mode.
  3. Restart the camera and try again.
 
 

Motion Detection Not Working

  1. In the app, go to Settings → Motion Detection and make sure it’s enabled.
  2. Increase the motion sensitivity level and test again.
  3. Adjust the camera angle toward areas with regular motion.
  4. Restart the camera after updating settings.
 
 

No Video Feed / Black Screen

  1. Refresh the live view in the app.
  2. Clean the camera lens to remove dust or smudges.
  3. Unplug and Re-plug the camera. Check that the Status LED Indicator is showing on the camera.

 

  1. Check your Wi-Fi connection by testing another device.
 
 

Notifications Not Appearing

  1. Make sure notifications are enabled in the Cove Connect App.
  2. Check your phone’s system settings to allow notifications from the app.
  3. Disable Do Not Disturb or battery saver modes.
  4. Log out and back into the app.
 
 

Two-Way Audio Not Working

  1. Check that microphone and speaker permissions are enabled in the app.
  2. Ensure the app’s volume is turned up

The speaker’s default volume is loud but can be adjusted in Settings.

  1. Test speaking from a quiet environment.
  2. Restart both the app and camera.
  3. Turn off the microphone after speaking to prevent playback feedback.
 
 

Camera Overheating or Making Noise

  1. Make sure the camera is in a cool, ventilated indoor area, away from heat sources.
  2. If you hear loud grinding or clicking sound, unplug and restart the camera.
  3. If overheating continues, stop using the camera and contact support.
 
 

Can’t View Clips in the App

Video clips are currently saved locally on the MicroSD card if you have inserted one. To view clips now, you need to remove the MicroSD card and insert it into a computer.

Cloud storage and in-app playback will be available in a future update.

 
 

Still need help?

Our support team is available 24/7 to guide you through the process. Contact us at 855-268-3669 or chat with us.

issues home cam v3 troubleshooting

Was this article helpful?

Yes
No
Give feedback about this article

Related Articles

  • Troubleshooting Power Issues with Your Hub
  • Troubleshooting Your Eufy Indoor Camera
  • Eufy Doorbell Camera Troubleshooting
Home Security
Home SecurityAlarm Panel and HubDoor SensorWindow SensorMotion DetectorGlass Break DetectorKey FobPanic ButtonSecondary Siren
Environmental Detectors
Environmental DetectorsSmoke DetectorCarbon MonoxideWater Leak Detector
Cameras
CamerasEufy Indoor CameraEufy Outdoor CameraEufy Doorbell Camera
Services
ServicesCove Connect AppProfessional MonitoringRapidSOSProfessional Installation
Company
About UsReviewsPress Center
Help
Help CenterContact UsResourcesArticles855.268.3669
Exclusive Pricing
MilitaryMedical PersonnelTeachersGovernment Employees
Get Cove Deals
LegalPrivacyState Licenses

© 2024 Cove Smart, LLC All rights reserved. 14015 Minuteman Drive, Draper, UT 84020

Home Security
  • Home Security
  • Alarm Panel and Hub
  • Door Sensor
  • Window Sensor
  • Motion Detector
  • Glass Break Detector
  • Key Fob
  • Panic Button
  • Secondary Siren
Environmental Detectors
  • Environmental Detectors
  • Smoke Detector
  • Carbon Monoxide
  • Water Leak Detector
Cameras
  • Cameras
  • Eufy Indoor Camera
  • Eufy Outdoor Camera
  • Eufy Doorbell Camera
Services
  • Services
  • Cove Connect App
  • Professional Monitoring
  • RapidSOS
  • Professional Installation
Company
  • About Us
  • Reviews
  • Press Center
Help
  • Help Center
  • Contact Us
  • Resources
  • Articles
  • 855.268.3669
Exclusive Pricing
  • Military
  • Medical Personnel
  • Teachers
  • Government Employees
Get Cove Deals
LegalPrivacyState Licenses

© 2024 Cove Smart, LLC All rights reserved. 14015 Minuteman Drive, Draper, UT 84020

Expand