-
Troubleshooting Your Camera Feed
Troubleshooting Camera Connection Issues on the Cove Connect Touchpad Introduction: If you are experiencing issues with the camera connection on your Cove Connect Touchpad, please follow the troubleshooting steps outlined below to resolve the problem. Ensure you have completed the setup as described in the Setup Article. Requirement Checklist: Maintaining a stable network connection is crucial for the proper functioning of the Cove Connect Ecosystem, including the live feed display on the Touchpad. To make sure this is set properly, please make sure you have done the following: Cove Connect Hub, Cove Connect Touchpad, and Eufy Camera are all connected to the same Internet Network. Cove Connect Hub needs to be connected via Ethernet Cable to the Home Router/Modem. The Cove Connect Touchpad needs to be connected via Wi-Fi to the same network as the Hub. Eufy Camera needs to be paired through the Cove Connect App to the same Wi-Fi Network as both the Hub and Touchpad. Network Connection Speed is at least 2 MBPS. Upload and download each connected camera and Touchpad on the home network. For example, if you have 5x Wi-Fi Connected devices, we recommend at least 10 MBPS Upload and Download to support their connection properly. Cove Connect Touchpad must be signed in using the same credentials used with your Cove Connect App. How to Resolve Touchpad Live Feed Issues Step-by-Step Troubleshooting: Verify Camera Functionality: Open the Cove Connect App on your Phone or Tablet. Check if the cameras are functioning properly in the app. If the cameras are not working in the app, an issue may be unrelated to the Touchpad. Please make sure your network is online and properly working. If the cameras work in the app, move to the next step. Check Wi-Fi Signal Quality: Relocate Touchpad and Eufy Camera next to the router: Move the Touchpad and the Eufy Camera, which are experiencing issues, closer to the in-home router. Re-test the live feed functionality in this new location.…Read More -
Navigating Your Live Feed
In August 2024, Cove introduced the ability to view Eufy cameras through your Alarm Panel. This article will help you see the feed and navigate the camera's user interface. If you need help setting up your cameras or have not yet set them up, please refer to this article. Loading Live Feed on the Alarm Panel To access the camera footage, simply click on the camera button at the bottom menu bar of the screen to load the camera list. This list is generated based on the cameras you have on your Cove account. Please refer to this troubleshooting article if you do not see this option or the cameras on your list. When the list of cameras is generated, you can select any camera to view their live feed. It may take a moment to render. If your camera list isn't populated, simply swipe down from the top of the page to refresh the list. User Interface Explained You can interact with the camera once the live feed has been rendered. Below is an image with a breakdown of everything you can do with the cameras. Adjust Volumes – When you swipe down on the blue megaphone icon, two options for volume control appear. You can adjust the incoming audio from the camera and the microphone's speaker volume. Exit Feed – This allows you to exit the feed. Expand Additional Settings – Here, you can expand additional settings for the camera. In its current iteration, it only allows you to expand and adjust image quality, but in future versions, we will have incorporated access to additional camera settings. Enable Microphone/Push to Talk – To start a 2-way conversation with the camera, you must enable the microphone. Press the button to enable the microphone. Press and hold once the microphone is enabled to start your 2-way conversation. When you are done speaking, release to end the 2-way. Stop/Play Live Feed – If you want to stop viewing the footage but do not want to exit the feed, simply press the "Stop" button to end the stream. Press the "Play" to resume the feed.…Read More -
Setting Up Your Video Live Feed
In August 2024, Cove introduced the ability to view Eufy cameras through your Alarm Panel. This article will help you set up the ability to view your cameras through the alarm panel and what prerequisites are needed for this function. Before Getting Started The ability for cameras to be seen from the alarm touchpad does have a few prerequisites that need to be configured or set up before you can see the cameras from the Alarm Panel/Touchpad. You must be on Cove’s Plus service plan. If you are not on that plan and would like to upgrade, you can do so through our customer portal or contact our support team for further help. Your Eufy Cameras must be paired on the Cove Connect App. If your cameras are paired on the Eufy app, simply remove them and add them to the Cove Connect app. If you need help pairing the cameras on the Cove Connect app, please refer to these articles. Your Hub and Alarm Panel are both connected to the Internet. The hub requires you to have it plugged in via ethernet, and the Touchpad is connected to the same network as your router via Wi-Fi. For information on connecting your Alarm Panel to Wi-Fi, refer to the Wi-Fi section of this article. The Touchpad is on the firmware version 0.4.3.3 or later. You can check your Touchpad’s current version by clicking on More --> System --> Touchpad --> Touchpad Firmware. If you need to update the firmware, you can do so by clicking on More --> Settings --> Touchpad --> Wi-Fi --> Update network --> Check for Updates. Setting up the Live Feed on the Alarm Panel Start by connecting your Alarm touchpad to the Alula cloud services. Alula is our backend service provider. You can either access this by clicking on the “Cameras” menu button at the bottom of the page and clicking “Log in” (See Image). You can also access the Alula Cloud by clicking on More --> Settings --> Touchpad --> Alula Cloud and following the sign-in process from the remaining steps.…Read More -
Connecting Your Alarm Panel to Wi-Fi
Your Alarm Panel has the ability to connect to Wi-Fi. Though not a requirement, connecting your Alarm Panel to Wi-Fi opens up additional features and settings. You can either connect it as its primary network connection or have it as a connection solely for updates. The Wifi can be connected either during the Setup Wizard or after Installation. If you are setting up the Wifi during your Setup Process, please refer to this article. If you are setting up the Wifi After the Installation Wizard has been completed or need to change your Wifi information: Tap on “More” in the bottom right-hand corner Tap on “Settings” Tap on “Touchpad” Enter your 4-digit master passcode Scroll down and tap on “Wi-Fi” Tap on “Primary Network” Tap on “Change Network” in the top right corner Select your Wi-Fi Network Type in your Wi-Fi password Tap on “Connect” The Alarm Panel will attempt to make the connection, if you are successful you will see “Success” and you can tap on “Close” and return to your dashboard Once connected, you will have a display of signal strength and if it’s currently connected to the internet. You can also change the network. If you change the network, click on “Change Network” and follow steps 7-11 to complete changing the network. If you want to add Wi-Fi only for system updates to the Alarm Panel: In the “Wi-Fi” settings, click on “Update Network” Click on “Configure and Select your Network.” Enter your Wi-Fi password and click “Connect” On the “Update Network” page, you can check for updates, change the network, or remove the current network. Note: You must have an available 2.4GHZ network available and The Password for the Wi-Fi network must have at least 8 characters or it will not connect. Please contact your Internet Service Provider if you need any assistance setting up your 2.4GHZ network or updating your Wi-Fi password.…Read More -
Renaming Your Alarm Panels
To rename your Alarm Panel Go to the panel you would like to rename. Press and hold for 3 seconds on the name you see in the top left-hand corner. This will bring up a new window, tap on the name that’s there and it will bring up a keyboard that will allow you to delete and rename your Alarm Panel. Once you have finished typing tap on “OK.” Your Alarm Panel’s updated name will now appear in the top left-hand corner.…Read More -
Adding Weather to Alarm Panel
Your Alarm Panel allows you to connect it to your in-home Wi-Fi network and get the weather for your hometown. To connect your Alarm Panel to Wi-Fi see this article. To view your weather go to your Alarm Panel and swipe down from the top of the screen. This will bring up the weather. If you need to update the location tap on the screen where you see the current temperature. This will bring up the “Hourly Forecast” window for the day. On the top of that new window to the right of the “City Name,” tap on the black “Pin” icon. This will bring up a search bar where you can type and search for your city and state. As you type it will populate the results below. Once you see your area, tap on it. If you have any additional questions or need any additional assistance, please don't hesitate to reach out to our Support Team.…Read More -
Setting Favorites on the Alarm Panel
What are Favorites? “Favorites” allow you to group equipment together based on your preference for easy viewing and access. For example, if you have a motion detector, 2 window sensors and the glass break detector in your living room, you can group those pieces of equipment together so they can easily be viewed on the dashboard. Adding/Editing Your Favorites You have the ability to Add to or modify your favorites. To modify your “Favorites” Click on the “Favorites” Pencil on the Top Menu. Toggle on (Blue) any of the sensors or Scenes you wish to have displayed on your favorites Toggle off (Grey) any of the sensors or Scenes you do not want to have displayed on your favorites Click on anywhere outside of the “Modify Favorites” pop up to exit out of the favorites. Once toggled, the Alarm Panel will automatically apply the settings. If you have any additional questions or are in need of further assistance, please reach out to our Support Team.…Read More -
Scenes on the Alarm Panel
What is a “Scene”? “Scenes” (also sometimes referred to as “Routines”) allow you to create custom rules for your system. They follow a pattern of “If this, then that” logic, where a “Trigger” needs to occur in order for an “Action” to happen. Here’s an example of what we mean: "I want my system to arm to “Away” mode at 10:00 AM every day. " The “Trigger" is 10:00 AM every day and the “Action” is to arm “Away.” There are also “Conditions” that are still in development. Please ignore anything labeled “Conditions” at this time. With the number of “Actions” and “Triggers” available, this function may seem a little overwhelming at first, however, we have created a Recipe book for some of the more common Scenes you would wish to use. How to Create a Scene Click on “Scenes” on the bottom navigation bar Click on the (+) Icon at the top right of the “Scenes” page to add a new Scene Create a name for this Scene. Click “Ok” to save that name Add your desired Triggers and Actions Modifying Scenes Click on “Scenes” on the navigation bar. Click on the Scene you wish to modify On this page, you can add or remove actions or triggers or rename the Scene To rename the Scene, click and hold on the name of the current Scene at the top left and enter a new name in the pop-up followed by selecting “OK” to save the changes. To add a Trigger or Action, click on the (+) icon located at the bottom right of your device’s screen. To add a Trigger, click “Add Trigger” To add an Action, click “Add Action”. To remove a Trigger or Action, click on the 3 dots next to the Trigger or Action created and click “Delete”. Your adjustments are automatically saved once you’ve made your changes. Deleting Scenes Click on “Scenes” on the navigation bar Click on the Scene you wish to modify Click on the “Remove” button on the top menu Click “OK” on the confirmation pop-up to verify you wish to remove this Scene.…Read More -
Hub Settings on the Alarm Panel
“Panel” in the list of settings refers to the Hub and not the actual Alarm Panel you are working with. For information on Alarm Panel settings, refer to this article. To access the “Panel” (Hub) settings: Click on “More” in the bottom navigation bar Select “Settings” Select “Panel” Enter the 4-digit master passcode Enabling/Disabling Global Chime “Global Chime” allows the chime (The beeping noise) for your sensors and arming/disarming to appear on all devices (Hub, Alarm Panels, and any plug-in sirens). This functionality is disabled by default. To enable this function: Click on “More” in the bottom navigation bar Select “Settings” Select “Panel” Enter the 4-digit master passcode Locate the “Global Chime” toggle Toggle on (Blue) to have global chime enabled, or off (Grey) to disable this feature. Once set, the Alarm Panel will automatically apply the settings. You can navigate out by clicking the back arrow or the “Home” button located on the top menu. Enabling/Disabling Quick Arming Quick arming allows you to arm your system without entering a user passcode first. This setting is automatically turned on when you receive your panel. To turn this setting off please follow these steps on your Alarm Panel: Click on “More” in the bottom navigation bar. Select “Settings” Select “Panel” Enter the 4-digit master passcode Find Quick Arm and toggle it on or off as you prefer If you have any additional questions about quick arming not listed in this article, please reach out to our support team for further assistance. Manage User Access Your Alarm Panel will allow you to manage your users and passcodes for your system. In order to do this your Alarm Panel and Hub need to be connected to the same Wi-Fi Network. If you need help doing this please view these articles: Connect Hub via Ethernet Connect Alarm Panel to Wi-Fi Once your Hub and Alarm Panel are both connected you can now connect the Alarm Panel to our backend.…Read More -
User Management through the Alarm Panel
Manage User Access Your Alarm Panel will allow you to manage your users and passcodes for your system. In order to do this your Alarm Panel and Hub need to be connected to the same Wi-Fi Network. If you need help doing this please view these articles: Connect Hub via Ethernet Connect Alarm Panel to Wi-Fi Once your Hub and Alarm Panel are both connected you can now connect the Alarm Panel to our backend. This will allow you to add, delete, and edit users and passcodes. To connect your Alarm Panel to user management, please follow these steps: Click on “More” at the bottom navigation bar. Select “Settings” Select “Panel” Enter the 4-digit passcode. Tap on “Manage Access” Enter your Cove Connect App Username and Password Tap on “Sign In” Once you have connected you will now see the Manage Access Options which will allow you to modify the following: Master Passcode Your master passcode is the 4-digit user code you created during the initial installation process. Unlike the other user passcodes, you can use the master passcode to access your system settings. To Reset your Master Passcode To adjust your master passcode, tap “More” > “Settings” > “Panel” > Enter your 4-digit master passcode > “Manage Access” > Log in with your Cove Connect app username and password > Tap on the user name you would like to update > Scroll to the bottom of the screen > Under “PIN code (required),” replace the current 4-digit PIN with your desired new PIN/passcode. If you forget your master passcode, call our customer support line at 855.268.3669 and give your verbal password, and we will help you set up a new master passcode. User Passcodes You can add up to 50 new users to your system, but you must be signed in to your Alarm Panel with your Cove Connect username and password in order to do so, and your Hub and Alarm Panel must be connected to the same internet network.…Read More -
Touchpad Settings on the Alarm Panel
“Touchpad” settings allow you to make modifications to some of the display layout and operational settings on your Alarm Panel. This includes adjusting Wi-Fi settings, adjusting your navigation bar, and displaying “Favorites,” etc. To access “Touchpad” settings on the Alarm Panel: Click on “More” in the bottom navigation bar. Select “Settings” Select “Touchpad” Enter the 4-digit master passcode Show “Favorites” You have the ability to display “Favorites” on your Dashboard page. To choose whether or not to use this feature: Click on “More” in the bottom navigation bar. Select “Settings” Select “Touchpad” Enter the 4-digit master passcode Locate the “Show Favorites” section Toggle on (Blue) or off (Grey) the toggle if you would like “Favorites” to be visible on the dashboard screen. Once set, the Alarm Panel will automatically apply your settings. You can navigate out by clicking the back arrow or the “Home” button located on the top menu. Lock to Dashboard and Return to Dashboard The “Lock to Dashboard” feature requires you to enter the master passcode to navigate to any pages outside of the dashboard page. The “Return to Dashboard” feature automatically navigates you back to the dashboard page after a set amount of inactivity. To Enable/Disable the Lock to Dashboard Feature: Click on “More” in the bottom navigation bar. Select “Settings” Select “Touchpad” Enter the 4-digit master passcode Locate the “Lock to Dashboard” section Toggle on (Blue) if you would like master passcode access required outside of the dashboard page, or off (Grey) if all other pages don’t require a code. Once set, the Alarm Panel will automatically apply the settings. You can navigate out by clicking the back arrow or the “Home” button located on the top menu. To Enable/Disable Return to Dashboard Click on “More” in the bottom navigation bar.…Read More -
Display Controls for the Alarm Panel
There are a variety of different display settings you can adjust on the Alarm Panel that affect that individual alarm panel. If you have more than one Alarm Panel, you will need to adjust the setting on each panel you wish to have adjusted. To Access the Display Settings: Click on the “More” icon at the bottom navigation bar Select “Settings” Select “Display” Changing Brightness Brightness allows you to change how dim or bright the display on the Alarm Panel is. To adjust display brightness: Click on the “More” icon at the bottom navigation bar Select “Settings” Select “Display” Navigate to “Brightness” Move the slider to the desired brightness. If you wish to make the screen brighter, slide the slider to the right, and for a dimmer display, slide the slider to the left. Once set, the Alarm Panel will automatically apply the settings. You can navigate out by clicking the back arrow or the “Home” button located on the top menu. Changing Display Timeout/Sleep Display After a certain amount of screen inactivity, the Alarm Panel will go into “Sleep” mode (the screen will turn off). The rest of the system is still active and operational when your panel is in “Sleep” mode, and the screen will wake up once it has been pressed. If the setting is off, it will change the display to a blank screen with the current arming status and time after a period of inactivity. This automatic “Sleep” function is turned off by default, but it can be turned off or adjusted. To adjust this setting: Click on the “More” icon at the bottom navigation bar Select “Settings” Select “Display” Locate “Auto Sleep Display” Toggle this setting on or off based on your preference If toggled on, use the slider for “Minutes of Inactivity” to select the amount of time before the screen turns off. Once set, the Alarm Panel will automatically apply the settings. You can navigate out by clicking the back arrow or the “Home” button located on the top menu.…Read More -
Sound Controls for the Alarm Panel
There are a variety of different sound settings you can adjust on the Alarm Panel which will affect only that individual panel. If you have more than one Alarm Panel, you will need to adjust the setting on each alarm panel you wish to have adjusted. To Access the Sound Settings: Click on “More” at the bottom navigation bar. Select “Settings” Select “Sounds”. Adjusting Alarm Volume Adjusting the Alarm Volume will adjust the siren noise coming from that panel only (Not the Hub). If you do not wish to have a Siren go off on that specific Alarm Panel: Click on “More” at the bottom navigation bar. Select “Settings” Select “Sounds” Locate “Alarm Volume” Move the slider to the desired volume. If you wish to have the volume increased, slide the slider to the right, and for a quieter alarm, slide the slider to the left. You will hear a click after you move the slider to indicate the volume if the siren were to go off, and how loud it would be. Adjust the volume to your desired preference. Once set, the Alarm Panel will automatically apply the settings. You can navigate out by clicking the back arrow or the “Home” button located on the top menu. Turning Voice On or Off If you do not wish to hear audible announcements when doors open or close, or when your system is armed and disarmed, you can disable that through the sound settings. Click on “More” at the bottom navigation bar. Select “Settings” Select “Sounds” Tap on “Voice Feedback” Toggle the “Voice Feedback” on (Blue) or off (Grey) if you would like all voice announcements toggled on or off. You can also toggle on or off individual announcements on the list of different audible announcements you would like the system to announce. Once toggled, the Alarm Panel will automatically apply the settings. You can navigate out by clicking the back arrow or the “Home” button located on the top menu.…Read More
