Hub Settings on the Alarm Panel
“Panel” in the list of settings refers to the Hub and not the actual Alarm Panel you are working with. For information on Alarm Panel settings, refer to this article.
To access the “Panel” (Hub) settings:
Click on “More” in the bottom navigation bar
Select “Settings”
Select “Panel”
Enter the 4-digit master passcode
Enabling/Disabling Global Chime
“Global Chime” allows the chime (The beeping noise) for your sensors and arming/disarming to appear on all devices (Hub, Alarm Panels, and any plug-in sirens). This functionality is disabled by default.
To enable this function:
Click on “More” in the bottom navigation bar
Select “Settings”
Select “Panel”
Enter the 4-digit master passcode
Locate the “Global Chime” toggle
Toggle on (Blue) to have global chime enabled, or off (Grey) to disable this feature.
Once set, the Alarm Panel will automatically apply the settings. You can navigate out by clicking the back arrow or the “Home” button located on the top menu.
Enabling/Disabling Quick Arming
Quick arming allows you to arm your system without entering a user passcode first. This setting is automatically turned on when you receive your panel.
To turn this setting off please follow these steps on your Alarm Panel:
Click on “More” in the bottom navigation bar.
Select “Settings”
Select “Panel”
Enter the 4-digit master passcode
Find Quick Arm and toggle it on or off as you prefer
If you have any additional questions about quick arming not listed in this article, please reach out to our support team for further assistance.
Manage User Access
Your Alarm Panel will allow you to manage your users and passcodes for your system. In order to do this your Alarm Panel and Hub need to be connected to the same Wi-Fi Network.
If you need help doing this please view these articles:
Once your Hub and Alarm Panel are both connected you can now connect the Alarm Panel to our backend. This will allow you to add, delete, and edit users and passcodes. For more information, please refer to this article.
Keypads
This section allows you to view other Alarm Panels connected to your Hub and the Device Serial Number. You can also rename an Alarm Panel by going into this keypads section and clicking and holding on any of the listed Alarm Panels. It will automatically update the names of the other alarm panels from this page, though we recommend doing it using this method.
Communication Test
The communication test refers to the communication between the Hub and our monitoring team. If you are looking for communication between the Alarm panel and the Hub, please refer to the “Wi-Fi” section of the “Touchpad” settings.
To initiate a communication test:
Click on “More” at the bottom navigation bar.
Select “Settings”
Select “Panel”
Enter the 4-digit passcode.
Locate and click on “Communication Test”
Wait roughly 1-2 minutes or until the Status changes from “Testing” to your end result.
There are 5 status results available:
Bad - Your signal strength to our monitoring is very weak and is susceptible to dropping off the network when you need it. Consider relocating the Hub to improve its signal.
Marginal - The signal is working but it’s weak and is still possible to drop off of the cellular network. Consider relocating the Hub to improve its signal.
Acceptable - The signal is in an acceptable range where there’s little to no risk of the Hub dropping off of the cellular network
Good - This signal has a good signal and any commands sent to and from the Hub will receive a speedy response
Best - The signal strength is quite strong where it’s located.
You can see the results of your test, including:
The response time that it takes to send a signal from the Hub to our monitoring team (in milliseconds) and the number of success commands being sent, including their success rate.
For additional information related to this test and troubleshooting Hub communication issues, please see this article.
Check For Updates
Your Cove Alarm Panel allows you to check and update its software at your request.
To do this, please follow these steps:
Click on “More” in the bottom navigation bar.
Select “Settings”
Select “Panel”
Enter the 40digit master passcode
Tap on “Check For Updates”
If you have any additional questions about checking for updates not listed in this article, please reach out to our support team for further assistance.
Z-Wave
Currently, under development, updates will be forthcoming in the future.
Restart Setup Wizard
Your Alarm Panel has the ability to restart the installation wizard (walking you through the process you went through when you first received your equipment). You may choose to restart this wizard:
To perform a complete system test.
If you have moved your system into a new home and need to set your equipment back up
If you are transferring the system to a friend or family.
If you find yourself moving or you want to transfer the account to someone else, please reach out to our support team for further assistance. We want to ensure that the transfer of equipment goes smoothly and potentially avoid any hiccups.
If you have any additional questions related to settings for the Hub that aren’t listed in this article, please reach out to our team for further assistance.
