User Management through the Alarm Panel

Manage User Access

Your Alarm Panel will allow you to manage your users and passcodes for your system.  In order to do this your Alarm Panel and Hub need to be connected to the same Wi-Fi Network. 

If you need help doing this please view these articles:

• Connect Hub via Ethernet

• Connect Alarm Panel to Wi-Fi

Once your Hub and Alarm Panel are both connected you can now connect the Alarm Panel to our backend.  This will allow you to add, delete, and edit users and passcodes. 

To connect your Alarm Panel to user management, please follow these steps: 

1. Click on “More” at the bottom navigation bar. 

2. Select “Settings”

3. Select “Panel” 

4. Enter the 4-digit passcode.

5. Tap on “Manage Access”

6. Enter your Cove Connect App Username and Password

7. Tap on “Sign In”

Once you have connected you will now see the Manage Access Options which will allow  you to modify the following: 

Master Passcode

Your master passcode is the 4-digit user code you created during the initial installation process. Unlike the other user passcodes, you can use the master passcode to access your system settings.

To Reset your Master Passcode

To adjust your master passcode, tap “More” > “Settings” > “Panel” > Enter your 4-digit master passcode > “Manage Access” > Log in with your Cove Connect app username and password > Tap on the user name you would like to update > Scroll to the bottom of the screen > Under “PIN code (required),” replace the current 4-digit PIN with your desired new PIN/passcode.

If you forget your master passcode, call our customer support line at 855.268.3669 and give your verbal password, and we will help you set up a new master passcode.

User Passcodes

You can add up to 50 new users to your system, but you must be signed in to your Alarm Panel with your Cove Connect username and password in order to do so, and your Hub and Alarm Panel must be connected to the same internet network.

Add a new User

To add a new user, tap “More” > “Settings” > “Panel” > Enter your 4-digit master passcode > “Manage Access” > Log in with your Cove Connect app username and password > Tap “+ Add” in the top right corner of the screen > Enter the information for your new user and choose the type of access you would like to give this user > Tap “Add” at the bottom of the screen.

Reset User Passcode

To adjust a user passcode, tap “More” > “Settings” > “Panel” > Enter your 4-digit master passcode > “Manage Access” > Log in with your Cove Connect app username and password > Tap on the user name you would like to update > Scroll to the bottom of the screen > Under “PIN code (required),” replace the current 4-digit PIN with your desired new 4-digit PIN/passcode > Tap the green checkmark on the bottom right of the keypad > Tap “Save.”

Remove User Passcode

To remove a user passcode, tap “More” > “Settings” > “Panel” > Enter your 4-digit master passcode > “Manage Access” > Log in with your Cove Connect app username and password > Tap on the user name you would like to remove > Tap the 3 dots in the top right corner of the screen > “Delete” > A window will appear asking you to “Confirm Delete User” > Select “Delete User.”

*Note:  If you do not have internet, you can create and modify users and passcodes through the Cove Connect App.

If you have any additional questions about user management not listed in this article, please reach out to our support team for further assistance.