Setting Up Your Video Live Feed

In August 2024, Cove introduced the ability to view Eufy cameras through your Alarm Panel. This article will help you set up the ability to view your cameras through the alarm panel and what prerequisites are needed for this function.

Before Getting Started

The ability for cameras to be seen from the alarm touchpad does have a few prerequisites that need to be configured or set up before you can see the cameras from the Alarm Panel/Touchpad.

1. You must be on Cove’s Plus service plan. If you are not on that plan and would like to upgrade, you can do so through our customer portal or contact our support team for further help.
2. Your Eufy Cameras must be paired on the Cove Connect App. If your cameras are paired on the Eufy app, simply remove them and add them to the Cove Connect app. If you need help pairing the cameras on the Cove Connect app, please refer to these articles.
3. Your Hub and Alarm Panel are both connected to the Internet. The hub requires you to have it plugged in via ethernet, and the Touchpad is connected to the same network as your router via Wi-Fi. For information on connecting your Alarm Panel to Wi-Fi, refer to the Wi-Fi section of this article.
4. The Touchpad is on the firmware version 0.4.3.3 or later. You can check your Touchpad’s current version by clicking on More --> System --> Touchpad --> Touchpad Firmware. If you need to update the firmware, you can do so by clicking on More --> Settings --> Touchpad --> Wi-Fi --> Update network --> Check for Updates.

Setting up the Live Feed on the Alarm Panel

1. Start by connecting your Alarm touchpad to the Alula cloud services. Alula is our backend service provider. You can either access this by clicking on the “Cameras” menu button at the bottom of the page and clicking “Log in” (See Image).

    

   

   You can also access the Alula Cloud by clicking on More --> Settings --> Touchpad --> Alula Cloud and following the sign-in process from the remaining steps.

2. Once you’ve selected login, you will be prompted with a login page needing a username and password. These are the same credentials you use for the Cove Connect app. If you need help recovering these credentials, please refer to this article.
3. Once you have signed in with your username and password, the cameras page will change to reflect the list of cameras you have currently paired on your account.

For information on navigating and using the cameras on the Touchpad, please refer to this article.

Please contact our support team if you encounter any troubles while setting up or have any additional questions.