Getting Started with the Cove Connect App

  • 8 mths ago

How to Download the Cove Connect App

  1. Pull up your App Store (iOS) or Google Play Store (Android)

  2. Search for “Cove Connect.” Locate the Cove Connect App. 

  3. Install/Download the app to the device

  4. Pull up the Cove Connect app when the download is complete. 

When the app is first downloaded, you may be prompted with certain access permissions (location, contact, phone), click allow permissions to get the best experience when using the app.

How to Log Into the App

Once the App has finished downloading, use your Cove Connect Login Information to access your system.  Your Username and Password will be texted to you after you have completed your System Installation. If you did not receive this text, please reach out to our support team for further assistance. 

When you log in for the first time, the app will prompt you to review some terms and conditions. Please review them and click, “Accept.” Depending on the type of phone you have, your phone may then ask if you would like to set up touch or facial recognition.

Note: The app supports Face/Fingerprint Authentication for some phone models. You can also enable these settings later through your phone and app settings. 

If you are having trouble logging in, tap “Forgot Password” on the login screen.

Once you have set your password, we recommend changing the password through the “My Info” section of your app.

Forgotten Password

If you have forgotten your password, tap on “Forgot Password” on the app login screen and follow the directions by providing your email. This will send a password reset link to your email address. Open this email and click on the link. This will redirect you to a page to reset the password. 

Once you have reset your password, go back into the app and enter your new password to log in. 

If you cannot log in after resetting your password, or you are unable to reset your password, contact our support team for further assistance. 

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