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Pairing Your Eufy Doorbell Camera With the Cove Connect App
A Few Things to Know: The Doorbell Camera needs to be charged for 6 hours before you set it up. Use the provided MicroUSB cable to charge the camera before starting the pairing process. The Chime comes with an included 16GB MicroSD card that is inserted in the side of the chime. If you want more storage, you can remove that microSD card and insert a larger microSD card of your choosing. The camera requires a 2.4GHz network, so if you have a dual-band router (with both 2.4GHz and 5GHz options) please make sure your phone is connected to the 2.4GHz Wi-Fi network before you begin. If you are unsure what network your router is broadcasting, there are downloadable programs to install on your phone or computer, but we suggest contacting your Internet Service Provider or Wi-Fi Router Model’s Customer Support. The cameras communicate using the Cove Connect app for users on the Plus monitoring service plan. If you do not see an option to add cameras please call our support team for assistance at 855.268.3669. If you have previously paired the Eufy cameras to the Eufy Security app, save any clips for those cameras you intend to keep and then remove the camera and chime off of the Eufy app. Reset your cameras and chimes before pairing on the Cove Connect App Lastly, a few of the camera features available with the Eufy Security app (like scheduling are not yet available through the Cove Connect app. We plan to incorporate additional features as part of our future app updates. For now, if you would like to keep those specific functions, we recommend keeping your cameras on the Eufy app. The Pairing Process Before starting, make sure your camera is fully charged. Please download the Cove Connect App from the App Store or Play Store. Open the Cove Connect app and tap on the “Cameras” tab. If you are on Android, it is located in the menu you can access it by clicking on the 3 bars on the top left of the Cove Connect Home Screen.…Read More -
Eufy Camera Settings Guide
This article explains what you can do and adjust from the live feed page of the Cove Connect App. Live Feed Page The live feed page is where you'll access your camera feed. From here, you also have the option to listen in or broadcast your voice to the camera. You can have a 2-way voice call, take pictures, and manually record clips to save to your local device's storage. Below is a description of what each button on the live feed display does: Camera Name: Displays the Current Name of the Camera. Play/Stop: Stops or resumes the live feed of the camera. Mute Audio: Mutes or resumes the audio coming from the camera. Image Quality: Update the image quality from Low to High or set to Auto based on the network connection strength. Flip Image (Indoor Cameras Only): Allows the user to flip the image of the camera. Bitrate: Indicates how much data is being uploaded. The higher the image quality, the higher the bitrate. Pan/Tilt Camera (Indoor Cameras Only): Allows the user to pan or tilt the feed of the camera. Microphone: Allows you to speak through your phone and your voice will broadcast onto the camera to initiate a 2-way conversation with anyone in front of the camera. Screenshot: Takes a picture of the current live feed and saves it to your local device's storage. Manual Record: Pressing the camcorder button will initiate a manual recording and save it to your device's local storage. To end the recording, press the camcorder button again. Exit Feed: Exits out of the live feed of the camera. How to Access Settings To access your camera’s settings, navigate to the cameras page. Click on the gear icon in the top right-hand corner of the camera you wish to adjust settings for. You will need to pair your camera with your app before you can access the camera settings. If you have already paired your camera and cannot access the settings, unplug it and plug it back in. Wait 3-4 minutes, then try to access the settings again.…Read More -
Resetting Eufy Cameras
How to Reset the Eufy Indoor Camera To reset your Eufy Indoor Camera please press and hold the "Sync" button located at the bottom of the camera for roughly 10 seconds or until you hear the double beep. Wait for the camera to complete its reboot sequence and then attempt to pair again. This may take up to 1 minute. How to Reset the Eufy Outdoor Camera To reset your Eufy Outdoor Camera please press and hold the "Sync" button located on the bottom of the camera for roughly 10 seconds or until you see a rapid blue flashing sequence on the LED indicator light. Wait 30 seconds for the camera to complete its reboot sequence. How to Reset the Eufy Doorbell Chime Make sure your Chime is Plugged In and the Status Light is lit up. If you plug in the Doorbell Chime prior to resetting it, please allow 2-3 minutes for the chime to complete its boot sequence before attempting a reset. To reset your Eufy Doorbell Chime please insert a small pin into the reset hole located on the side of the chime. Insert, Press and Hold the pin until the Chime indicates that it is resetting. Allow a few minutes for the Chime to Complete its reset and reboot. The chime is now ready for setup. How to Reset the Eufy Doorbell Camera To reset your Eufy Doorbell please press and hold the "Sync" button located on the back of the camera until you see the camera’s LED rapid flash blue (roughly 15 seconds).…Read More -
Eufy Doorbell Camera Installation
Before You Get Started Charge your Doorbell Camera with the provided Micro USB cable. It takes roughly 6 hours for a complete charge. Complete the Pairing Process for the Doorbell Camera before Installation Depending on the surface where you will install your doorbell camera, you may need a power drill with a 6mm drill bit and/or a Phillips screwdriver. Depending on the Viewing Angle, You may want to use the angle bracket. Refer to “Installing the Angle Bracket” before installing the mounting bracket. If you do not have existing wiring for your doorbell and intend to recharge the camera when needed, you can skip the steps related to wiring. Selecting a Location Ensure your Chime and Doorbell are within your Home’s Wi-Fi Router range. Make sure that the Chime is within range of your Router and that your Doorbell Camera is within 10-30 feet of the Chime when installed in its permanent location. Take the Video Doorbell to your front door and check the live view on the Cove Connect App simultaneously. Find a position where you can get the desired field of view. Consider the below factors: Check if you can reuse the holes and anchors on the wall or door frame. If you want to place the doorbell close to a side wall, make sure the wall doesn’t show up in the field of view. IMPORTANT: If there is a wall in the field of view of the Doorbell Camera it can cause night vision to become blurry because the Infrared light from the night vision lens will be reflected by the wall back onto the camera lens. If you are drilling the mounting holes for the first time the recommended mounting height is 48" / 1.2m from the ground. Use the 15° mounting wedge as a supplementary mounting bracket if you wish to see more on a specific side. General guidelines for mounting height and angle: Mounting the Doorbell Camera If you are using existing doorbell wiring, please trip the breaker for your doorbell.…Read More -
Eufy Doorbell Camera Troubleshooting
Doorbell Camera Not Pairing Correctly If you encounter issues while pairing the Eufy Doorbell Camera or Chime: Please make sure you have fully charged your Doorbell Camera before pairing. It can take up to 8 hours for the Camera to fully charge when plugged in. Make sure when you restart the pairing process that you are scanning the QR code on the Chime first. Ensure you are connecting to the correct 2.4 GHz Wi-Fi network, and that you have entered the password correctly. If you are unsure whether you are attempting to connect to a 2.4 GHz Wi-Fi network or a 5 GHz network, please contact your Internet Service Provider or Router’s Customer support team for assistance. Ensure your Chime and Doorbell are within range of your Home’s Wi-Fi Router. When you attempt the pairing process, make sure that the chime and doorbell camera are within the same room as the router. You can relocate the chime and doorbell camera afterward to a new location once the setup has been completed. During pairing, make sure the doorbell and chime are in the same room next to each other. Make sure there’s no observable noise interference (such as loud music playing) to obstruct the camera’s ability to pick up the electronic signals. Reset the Plug-in Chime and your Doorbell Camera. If you have attempted the above suggestions and it will not proceed with connecting to your home Wi-Fi network, please reach out to our support team for further assistance. Phone won’t Scan the QR on the Chime While attempting pairing if your phone will not scan the QR on the bottom of the chime, please check the following: Verify you are scanning the QR code located on the bottom of the chime box and not the packaging for the doorbell. Ensure that you have proper lighting for the camera to scan the QR code properly. Clear any debris or smudges from the lens on the camera on your phone. Verify you have Camera permissions enabled on your phone. If possible, try a different phone.…Read More -
Camera Storage Devices
Cove offers several different cameras that come with cloud storage. In addition to cloud storage, some Cove cameras have extendable storage, meaning you can insert SD cards to extend the camera's ability to store footage. These cameras have extendable storage through SD cards: Cove Indoor Camera Cove Outdoor Camera Eufy Indoor Camera Eufy Doorbell Camera (via the Chime) If you have one of these cameras and are looking for SD cards to extend their storage, here are a few links to recommended SD cards. Walmart Best Buy Amazon…Read More -
Eufy Doorbell Camera
INFORMATION AND SUPPORT ARTICLES Product Description Product Page Device Components Doorbell Camera FAQ (Common Questions) Common Question and Answer FAQ for Eufy Doorbell Camera How to Download/Setup App and Camera How to Set up the Video Doorbell and Chime Video Doorbell and Chime Setup Troubleshooting Failed to Scan the QR code Failed to Add Doorbell Camera No Beep When pressing the Sync button on the Doorbell Failed to Add Doorbell to Chime Identifying if you have a 2.4GHz or 5GHz Wifi Network How to Install the Camera Quick Start Guide How to Position the Doorbell Properly Install the Mounting Base for the Doorbell How to set up the Chime Box How to Mount the Doorbell on Brick Wall How to Recharge the Battery on the Doorbell Internet Outage Troubleshooting Doorbell Discharges Quickly Troubleshooting Camera Power, Storage, Battery, and Network Issues Doorbell is Offline Improving Doorbell's Battery Life Doorbell Battery doesn't Fully Charge Doorbell isn't Powering On Doorbells in Cold Weather Doorbell is Warm to the Touch Chime Not Powering on SD Card Format Failure What if I lost my Quick Release Pin for the Doorbell? Motion Detection Doorbell Camera doesn't Detect Motion Doorbell didn't Catch Someone Coming to My Door Too Many False Triggers from the Doorbell Issues with Eufy Doorbell Camera on the App Troubleshooting Two-Way Talk Issues Timestamp in Footage Displays the Wrong Time Doorbell’s Chime is Offline Doorbell Camera Stopped Recording Downloaded Video is Shorter than Recorded Video Unable to Watch Live View of the Camera when Away from the Home Unable to Share Camera Access with Other Users Image Quality Issues Image Quality on the Doorbell is Poor Night Vision Image Quality is Poor Night Vision View is too Dark Night Vision Image Appears Bright Notification Issues Notification Delays Not receiving Push notifications No Thumbnail in Push Notification Alexa and Google Assistant Google Assistant Connection Issues Alexa Connection Issues User Manual User…Read More -
Eufy Doorbell Camera on the Eufy Security App
This article is intended for the Eufy Doorbell camera to be used on the Eufy Security App. We have the ability for the Eufy Cameras to operate on the Cove connect app. For information on using the Eufy Doorbell Camera on the Cove Connect app, please refer to this article. Say hello with the Eufy doorbell camera. If we had to describe this doorbell in one word, it would be versatile. It’s battery-powered, weatherproof, and comes with a Wi-Fi chime to store recorded video securely in one place. Catch deliveries early. There’s nothing worse than thinking you’ve got a package waiting for you on your doorstep, only to come home to an empty porch. Our doorbell camera notifies you and records as the delivery person drops off your packages, so if one goes missing, you’ll know whether it was delivered in the first place. Talk directly to visitors. When you’re busy making dinner or watching the big game, you can answer the door without even getting up by chatting with visitors through your doorbell’s 2-way talk feature. So instead of shouting, “Come in,” you can tell your visitors nicely. No wiring required. It’s perfect for houses, apartments, mobile homes, or anywhere else you might call home. This doorbell lasts up to 4 months on a single charge and does not require any existing doorbell wiring, making setup a breeze. HD Night Vision This doorbell has perfect vision day or night. So when you receive a doorbell notification at midnight, you won’t mistake your teenage son for an intruder. AI Human Detection The Eufy doorbell camera knows the difference between people, animals, and cars, so you won’t need to worry about false notifications. And it sends a picture when someone’s at the door, so you’ll know who’s there. Activity Zones If you live on a busy street, prevent your camera from triggering a notification every time a car drives past by selecting which areas the camera should pay attention to, and which ones it should ignore. Monitor inside, outside, and in between.…Read More