Doorbell Camera Not Pairing Correctly

If you encounter issues while pairing the Eufy Doorbell Camera or Chime:

• Please make sure you have fully charged your Doorbell Camera before pairing. It can take up to 8 hours for the Camera to fully charge when plugged in.
• Make sure when you restart the pairing process that you are scanning the QR code on the Chime first. 

• Ensure you are connecting to the correct 2.4 GHz Wi-Fi network, and that you have entered the password correctly.
• If you are unsure whether you are attempting to connect to a 2.4 GHz Wi-Fi network or a 5 GHz network, please contact your Internet Service Provider or Router’s Customer support team for assistance.
• Ensure your Chime and Doorbell are within range of your Home’s Wi-Fi Router.
• When you attempt the pairing process, make sure that the chime and doorbell camera are within the same room as the router. You can relocate the chime and doorbell camera afterward to a new location once the setup has been completed.
• During pairing, make sure the doorbell and chime are in the same room next to each other.
• Make sure there’s no observable noise interference (such as loud music playing) to obstruct the camera’s ability to pick up the electronic signals.
• Reset the Plug-in Chime and your Doorbell Camera.

If you have attempted the above suggestions and it will not proceed with connecting to your home Wi-Fi network, please reach out to our support team for further assistance.

Phone won’t Scan the QR on the Chime

While attempting pairing if your phone will not scan the QR on the bottom of the chime, please check the following:

• Verify you are scanning the QR code located on the bottom of the chime box and not the packaging for the doorbell.
• Ensure that you have proper lighting for the camera to scan the QR code properly.
• Clear any debris or smudges from the lens on the camera on your phone.
• Verify you have Camera permissions enabled on your phone.
• If possible, try a different phone.

If your phone cannot scan the QR code on the chime after checking the steps above, please get in touch with our support team for more help.

Phone won’t Scan the QR on the Doorbell

While attempting pairing if your phone will not scan the QR on the bottom of the Doorbell, please check the following:

• Verify you are scanning the QR code on the bottom of the doorbell, not the doorbell's packaging.
• Ensure that you have proper lighting for the camera to scan the QR code properly.
• Clear any debris or smudges from the lens on the camera on your phone.
• Verify you have Camera permissions enabled on your phone.
• If possible, try a different phone.

If your phone cannot scan the QR code on the doorbell after checking the steps above, don't hesitate to get in touch with our support team for more help.

Doorbell Not Powering on

• Ensure the camera’s LED lights up when plugged in (either with existing doorbell wiring or Micro-USB).
• Ensure the camera has been properly charged or lights up when plugged in with a Micro-USB cable on the back of the camera.
• Before setting up the Camera, please make sure you plug it in and charge it for 8 hours.

If you’ve plugged in the camera and it will not light up or ring when the doorbell button is pressed, please reach out to our support team for further assistance.

Chime Not Powering on

• Ensure the chime’s power adapter is properly seated on the chime. Follow the instructions on the quick start guide included in the doorbell’s packaging for help attaching the power adapter to the chime.
• Ensure the outlet is receiving sufficient power and is not a GFCI outlet (outlets with a reset button connected).

If you have checked the above and the chime will not power on, please reach out to our support team for further assistance.

Doorbell is reporting as Offline

• Verify the chime is plugged in and has a solid Blue LED (to indicate the chime is online).
• Verify your home currently has a network connection.
• If you have updated anything on your network (Password, Network name) you will need to update it for the Camera on the Cove Connect App.
• Unplug and plug the chime back in to see if the chime will re-establish a network connection with your home and the doorbell will re-connect to the chime.
• This may take 2-3 minutes to reconnect.
• Attempt to view the camera on your phone via a cellular network instead of Wi-Fi.

If you need more suggestions, please refer to this video.

If your camera ends up going offline and the suggested troubleshooting above does not resolve your issue, please reach out to our support team for further assistance.

Doorbell is not Detecting Motion

• Verify your camera is online and you can see the live feed.
• Check the camera’s settings and make sure motion detection is turned on.
• Adjust the sensitivity levels of the camera based on the slider. Set the detection type to All motion.

If you have checked the following and your camera will not capture clips, please reach out to our support staff.

Doorbell is not notifying me on Doorbell Press

• Verify the camera is online and you can view the live feed.
• Verify you have not disabled the notification in the camera’s notification settings.
• Verify you have enabled notifications for the Cove Connect App on your phone.

If you have checked the above and you are still not receiving the notification on the doorbell press, please reach out to our support team for further assistance.

My Doorbell notifies me of motion but there are No clips

• Verify you have a MicroSD card inserted into the Chime. This is what will store the recordings.
• Allow a few hours from the time of the event to properly render. (We are looking to resolve this in an update.)
• Ensure you have motion detection settings turned on.

If you have waited over 24 hours with the settings enabled and the motion detection recordings are not populating at all, please reach out to our support team for further assistance.

Recharging the Eufy Doorbell Camera

If your camera is installed without existing doorbell wiring and requires a recharge to the camera, please follow these instructions:

• Remove the camera from its mounting plate by inserting a pin in the port located on the bottom of the mount to release the camera from the mount.

  

• Open up the back tab covering the Micro-USB port.
• Plug in the camera with a Micro-USB cable and allow the camera to recharge for roughly 6-8 hours to ensure a full battery.
• Close the flap covering the Micro-USB port and re-mount the camera to its previously installed location.

If you have any questions or trouble recharging the camera, please contact our support team for more help.

Doorbell Camera FAQ’s

• Camera Arrived Damaged? Please reach out to our support team for further assistance.
• Does the Camera have a Backup Battery? The internal battery is the battery. It is rechargeable via Micro-USB.
• How do I insert a microSD card into the chime: Ensure the chime is unplugged. Lift up on the left-hand antenna and you will see the slot for the microSD card. Insert according to the diagram displayed on the chime. To remove the SD card, press in the slot until it clicks again to release.
• Will the camera’s motion detection cause the Alarm System to trigger an Alarm? No. The Camera’s Motion detection only causes the camera to capture footage and clips to save on the camera’s MicroSD card and report to you on the application of footage being captured.
• Will the Cameras record in the event of an alarm? No. The cameras operate independently of the Alarm system, however, if it captures motion while the alarm is being triggered, it will record that footage for as long as the motion is in its line of sight.
• Do the Cameras support Continuous video? No. To save on storage for the SD card, the recordings are based on Motion and will record for as long as motion is being detected (up to about 120 seconds) before a new recording starts.
• How come I cannot see some features that I saw on the Eufy Security App? This is the first update in a series of forthcoming updates for Eufy Integration into the Cove Connect App. The Primary Features such as viewing live footage, recording clips, and 2 way audio and manual recording is included, but there are a couple of ancillary features that have not made their way onto our current build (such as the built-in siren for certain cameras, or scheduling). There are no promises such features will be added, but if this is something you would like to see incorporated, please submit feedback through our portal or contact our support team for your suggestion.