Eufy Camera Settings Guide
This article explains what you can do and adjust from the live feed page of the Cove Connect App.
Live Feed Page
The live feed page is where you'll access your camera feed. From here, you also have the option to listen in or broadcast your voice to the camera. You can have a 2-way voice call, take pictures, and manually record clips to save to your local device's storage.
Below is a description of what each button on the live feed display does:
- Camera Name: Displays the Current Name of the Camera.
- Play/Stop: Stops or resumes the live feed of the camera.
- Mute Audio: Mutes or resumes the audio coming from the camera.
- Image Quality: Update the image quality from Low to High or set to Auto based on the network connection strength.
- Flip Image (Indoor Cameras Only): Allows the user to flip the image of the camera.
- Bitrate: Indicates how much data is being uploaded. The higher the image quality, the higher the bitrate.
- Pan/Tilt Camera (Indoor Cameras Only): Allows the user to pan or tilt the feed of the camera.
- Microphone: Allows you to speak through your phone and your voice will broadcast onto the camera to initiate a 2-way conversation with anyone in front of the camera.
- Screenshot: Takes a picture of the current live feed and saves it to your local device's storage.
- Manual Record: Pressing the camcorder button will initiate a manual recording and save it to your device's local storage. To end the recording, press the camcorder button again.
- Exit Feed: Exits out of the live feed of the camera.
How to Access Settings
To access your camera’s settings, navigate to the cameras page. Click on the gear icon in the top right-hand corner of the camera you wish to adjust settings for. You will need to pair your camera with your app before you can access the camera settings. If you have already paired your camera and cannot access the settings, unplug it and plug it back in. Wait 3-4 minutes, then try to access the settings again.
Settings
There are some additional settings you can adjust for each of the cameras. We understand that not all cameras operate the same and each user’s conditions for using the camera will vary from person to person. For this reason, we will provide a brief explanation of what features are available and a general usage reason to adjust these settings.
Camera Name:
This text box allows you to name and rename the camera.
- To adjust the name of your Eufy Camera Please follow the steps below
- Find the Name of the Camera you wish to Adjust and click on the “Gear” icon to the right of the name
- Navigate to “Camera Name”, and tap on it
- A Keyboard Should appear which will allow you to Delete the Existing name and type your preferred name for that camera
- After typing your preferred name tap on “Done”
- Then tap on the “X” in the top left-hand corner to leave the camera settings
- It can take a few minutes for the Name of your Camera to Update
Camera Info:
Displays the online status and serial number of the camera.
Notification Settings:
Here you can toggle on/off the push notifications for motion detection or if the doorbell is being pressed.
If you wish to disable notifications, follow these steps:
- Navigate to “notification settings” under Camera services. (Note: On Android, it’s located in the Motion detection settings).
- Uncheck the checked box and click the floppy disk icon at the top right of the page.
Camera Microphone:
You can toggle on/off the microphone for the camera.
To Enable/Disable the Camera Microphone of your Eufy Camera Please follow the steps below
Open the Cove Connect App
Navigate to the Cameras Page
On Android on the Home page click on 3 bars on the top left corner and select “Cameras” from the Menu
On iOS Click on the Cameras Option at the bottom of your screen
Find the Name of the Camera you wish to Adjust and click on the “Gear” icon to the right of the name
Navigate to “Camera Microphone”:
Enabling Camera Microphone: You can hear and record sound from the camera
Disabling Camera Microphone: You won’t be able to hear or record sound from the camera
Night Vision:
You can toggle on/off the night vision capabilities of the camera
To Enable/Disable Night Vision on your Eufy Camera Please follow the steps below
Open the Cove Connect App
Navigate to the Cameras Page
On Android on the Home page click on 3 bars on the top left corner and select “Cameras” from the Menu
On iOS Click on the Cameras Option on the bottom of your screen
Find the Name of the Camera you wish to Adjust and click on the “Gear” icon to the right of the name
Navigate to “Night Vision”:
Enabling Night Vision: The camera’s images will have less color but will be more clear in low light or darkness
Disabling Night Vision: The camera’s images will be in color, but won’t be as clear in low light or darkness
Then tap on the “X” in the top left-hand corner to leave the camera settings
Camera Status Light:
You can turn on/off the little light on the camera to indicate its current status
To Enable/Disable the Status Light of your Eufy Camera Please follow the steps below
Open the Cove Connect App
Navigate to the Cameras Page
On Android on the Home page click on 3 bars on the top left corner and select “Cameras” from the Menu
On iOS Click on the Cameras Option at the bottom of your screen
Find the Name of the Camera you wish to Adjust and click on the “Gear” icon to the right of the name
Navigate to “Camera Status Light”:
Enabling Camera Status Light: The camera status light will indicate when the camera is active
Disabling Camera Status Light: The camera status light will remain off
Then tap on the “X” in the top left-hand corner to leave the camera settings
Privacy Mode:
This disables everyone's ability to view the camera
To Enable/Disable the Privacy Mode of your Eufy Camera Please follow the steps below
Open the Cove Connect App
Navigate to the Cameras Page
On Android on the Home page click on 3 bars on the top left corner and select “Cameras” from the Menu
On iOS Click on the Cameras Option at the bottom of your screen
Find the Name of the Camera you wish to Adjust and click on the “Gear” icon to the right of the name
Navigate to “Privacy Mode”:
Enabling Privacy Mode - The Camera is not active and will not detect motion or allow live view
Disabling Privacy Mode - The Camera is active and may detect motion and allow live view
Then tap on the “X” in the top left-hand corner to leave the camera settings
Firmware Status:
Indicates the camera’s current firmware. Tapping on this box if there is new firmware available will allow you to download and apply the latest camera firmware.
Time Settings:
Here you can adjust the time zone and display the time on the live feed.
To change the Time Zone of your Eufy Camera Please follow the steps below
Open the Cove Connect App
Navigate to the Cameras Page
On Android on the Home page click on 3 bars on the top left corner and select “Cameras” from the Menu
On iOS Click on the Cameras Option at the bottom of your screen
Find the Name of the Camera you wish to Adjust and click on the “Gear” icon to the right of the name
Navigate to “Time Settings”:
Time Zone - Click here and find the desired time zone for the camera’s location
On iOS click the “floppy disk” icon in the top right corner to save the change
Android will save your change automatically after selecting the new Time Setting region
Time Format - Allows you to switch between 12-hour or 24-hour time setting
On iOS click the “floppy disk” icon in the top right corner to save the change
Android will save your change automatically
Then tap on the “X” in the top left-hand corner to leave the camera settings
Storage Settings:
Here you can format the storage in the camera or SD card.
To Format the SD Card for your Eufy Camera Please follow the steps below
Open the Cove Connect App
Navigate to the Cameras Page
On Android on the Home page click on 3 bars on the top left corner and select “Cameras” from the Menu
On iOS Click on the Cameras Option at the bottom of your screen
Find the Name of the Camera you wish to Adjust and click on the “Gear” icon to the right of the name
Navigate to “Storage Settings”, and tap on it
Tap on “Format SD-Card”
Wait for the “Card Status” to change from “Formatting…” back to “Normal”
Depending on the amount of data stored on the SD Card it can take from a few seconds to a few minutes to complete
After formatting the SD Card please tap on the back arrow in the top left-hand corner then tap on the “X” in the top left-hand corner to leave the camera settings
Reboot:
To Reboot your Eufy Camera on your Account, Please follow the steps below
Open the Cove Connect App
Navigate to the Cameras Page
On Android on the Home page click on 3 bars on the top left corner and select “Cameras” from the Menu
On iOS Click on the Cameras Option at the bottom of your screen
Find the Name of the Camera you wish to Adjust and click on the “Gear” icon to the right of the name
Navigate to “Reboot” and tap on it
The Camera will proceed to reboot
Please give the camera 2 minutes to complete the reboot
After Rebooting please tap on the “X” in the top left-hand corner to leave the camera settings
Change Networks:
If you have switched networks, you can press this enter the new network credentials, and apply those changes to the camera without needing to delete it.
If you need to change your Camera’s Network, please follow these steps:
Navigate to “Change Network” on the Camera’s settings
Follow the on-screen instructions to update the Wifi Network (refer to the pairing article for questions on wifi network configuration)
Press and hold the sync button on the camera (Or chime for the doorbell) until the camera goes into sync mode. Press Next on the app
Once the QR code has been generated on your phone, scan the QR code using the camera until it beeps and says “Connecting to the wifi network, please wait.”
Once it connects the camera will audibly announce the setup was successful.
If you do not see the option to “Change networks” and need to update the camera's network, proceed with removing the camera and resetting it, and try the pairing process again.
Unregister/Delete Camera:
This will allow you to be able to delete the camera and remove it from your account.
To Remove your Eufy Camera from your Account, Please follow the steps below
Open the Cove Connect App
Navigate to the Cameras Page
On Android on the Home page click on 3 bars on the top left corner and select “Cameras” from the Menu
On iOS Click on the Cameras Option at the bottom of your screen
Find the Name of the Camera you wish to Adjust and click on the “Gear” icon to the right of the name
On iOS Navigate to “Unregister Camera”, and tap on it
A pop-up window will appear asking you to confirm camera unregistration
Select “Continue” to remove your camera from the account
On Android tap on the top right-hand corner where there are 3 dots
Select “Unregister Camera”
A pop-up window will appear asking you to confirm camera unregistration
Select “Continue” to remove your camera from the account
- The Camera will unregister from your account to exit the settings menu please tap on the “X” in the top left-hand corner to leave the camera settings
Motion Detection Settings:
The motion Detection Settings allow you to alter how frequently and how much motion needs to occur for the camera to record. When the camera is initially paired, it has motion detection turned on and set to the default value of medium sensitivity.
Because each need for each camera can vary on use, there isn’t necessarily one recommended preset to capture all your needed recordings, rather below we will explain all the toggles and sliders available and what they would be used for.
Motion Detection Toggle
This will toggle if you want the camera to capture recordings of motion. If you do not wish to have the camera capture any recordings, we recommend turning this feature off.
To Enable/Disable Motion Detection for your Eufy Camera Please follow the steps below
Open the Cove Connect App
Navigate to the Cameras Page
On Android on the Home page click on 3 bars on the top left corner and select “Cameras” from the Menu
On iOS Click on the Cameras Option on the bottom of your screen
Find the Name of the Camera you wish to Adjust and click on the “Gear” icon to the right of the name
Navigate to “Motion Detection”
Here you can Enable/Disable Motion Detection:
To Enable Motion Detection make sure the toggle is to the right
To Disable Motion Detection make sure the toggle is to the left
After adjusting the setting please tap on the back arrow in the top left-hand corner then tap on the “X” in the top left-hand corner to leave the camera settings
Notify on Motion Detect
This will send a push notification to your phone that the camera has recorded. When clicking on the notification, you will be brought to the live feed of the camera that detected the motion. For viewing the recordings, refer to the section “Accessing previously recorded footage.”
Motion Detection Sensitivity
A sensitivity slider for how much movement needs to happen on the frame to capture a recording. The lower the number, the less sensitive the camera will be. Please note that if you find the camera tends to record more frequently and you find a lot of the recordings are capturing misfires like trees blowing in the wind, we recommend lowering the sensitivity.
To adjust the Sensitivity level of your Eufy Camera Please follow the steps below
Open the Cove Connect App
Navigate to the Cameras Page
On Android on the Home page click on 3 bars on the top left corner and select “Cameras” from the Menu
On iOS Click on the Cameras Option at the bottom of your screen
Find the Name of the Camera you wish to Adjust and click on the “Gear” icon to the right of the name
Navigate to “Motion Detection”
Adjust the slider from 1 to 7
1 is the lowest sensitivity which means the camera is less likely to detect motion and trigger a recording
7 is higher sensitivity which means the camera’s threshold to trigger a motion detection event is much more sensitive
Indoor Camera Camera has a Maximum Sensitivity setting of 5
Doorbell Camera has a Maximum Sensitivity setting of 5
After adjusting the slider press the back button in the top left corner and then hit the “X” in the top left-hand corner to leave the camera settings
Motion Detection Area (and Privacy Zones)
This will populate a thumbnail of the cameras image and allow you to create boxes of detection regions you would like the camera to record motion area in and ignore areas of low activity or areas you do not wish to have frequent recordings (such as cars driving by on a busy road or people walking in and out of a hallway.) In addition, you can set Privacy areas (on Outdoor cameras) that will blackout certain sections of the camera's live feed and recorded footage (such as a neighbors window if the camera happens to include that region in its line of sight).
To Set the Detection Area or privacy area:
- Click on the (+) icon on the screen.
- Select Active for an activity zone or Privacy to set a privacy zone. Select OK.
- click on any corner to resize the box and click anywhere in the center of the red box to drag and relocate the location of the recording area
- Once the area has been set, click the floppy disk icon to save your motion area
Please note that you can only have 2 motion detection or 2 privacy areas set at a time.
Motion Detection Type
This allows you to determine what type of detection the camera should focus on. You can either have it filter out all other motion events except for Person detection, or you can keep it on All motion. If you happen to live on a busy road and are getting an abundance of recordings of cars driving by, we’d recommend switching it from All motion to “People” detection.
To adjust the Motion Detection Type of your Eufy Camera Please follow the steps below
Open the Cove Connect App
Navigate to the Cameras Page
On Android on the Home page click on 3 bars on the top left corner and select “Cameras” from the Menu
On iOS Click on the Cameras Option at the bottom of your screen
Find the Name of the Camera you wish to Adjust and click on the “Gear” icon to the right of the name
Navigate to “Motion Detection”
Select “Motion Detection Type” Here you will see the following options:
People Setting - AI Filter that searches for motion that only comes from Human Sized objects and movement profiles
All Motion - The camera can be triggered by any type of movement within the field of view as long as it meets the motion sensitivity threshold
After selecting your desired Motion Detection setting please tap “Continue”
Then tap on the back arrow in the top left-hand corner then tap on the “X” in the top left-hand corner to leave the camera settings
