You are being sent a Panel Replacement, we ask that you please allow 5-7 business days for your new panel to arrive.
New Panel Arrived
DO NOT POWER ON THE PANEL
Before your new panel can be powered on and connect to the cell tower, it needs to be registered. This means that we will be adding the Interactive ID, found on the top left corner of the back of your new panel, to your account.
You will need to call our Support Team at 855.268.3669 and state that you are calling to complete a "Panel Swap".
Powered on Panel Before Calling
If you powered on your new panel prior to calling our support team, no worries. We will still be able to complete your panel swap, however, first, we will need you to power off your panel.
We do our best to simplify the panel swap process, however, there are times when we are unable to update the new panel with the old sensors. This means that you may be required to add your sensors back to the panel.
We recommend, walking your panel around to each of the sensors as you are adding them back to your panel.
We also recommend that you test your sensors' connection to the Monitoring Station, especially after just having completed a panel swap. This will give you the peace of mind that your system is working as it should.