How to Purchase More Equipment?

To order additional equipment, we recommend sending an email to our Support team. This process allows us to:

  • Set the expectation for the cost of additional sensors and shipping costs
  • Verify the shipping address
  • Track the written permission to charge your card on file for additional purchases

We are in the final stages of development on our customer portal, which will allow you to purchase additional equipment, update billing information, and more from the website. Until then, we will process additional orders via email.

Emailing Support

You can submit an email from our Contact Us page. Your email should include:

  • Your verbal password
  • Equipment type and quantity
  • Your desired shipping location if it differs from your monitored address

"Hello, Cove,

I would like to purchase additional sensors for my system.

  • 1 door sensor
  • 2 glass break sensors
  • 1 remote

I will be on vacation for the next two weeks, can you please ship the sensors to 1234 Nunya Business, NY 11377."

Equipment Cost and Shipping

Please note that there is a $5 standard shipping charge, for faster shipping speeds the charge will be more.

Our cameras can be bought with the current website discount for pre-existing customers.

Home automation and integrated cameras are coming soon

Call 855.268.3669 for additional assistance, or email Support from the Contact Us page

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  • How do I update my billing information?

    Like 1
    • Stephen Cowan Thanks for reaching out to Cove. Please give us a call between 8AM-6PM Mon-Fri to get that taken care of for you. We will have more extended hours soon and a customer portal by this summer. 

      Like 1
    • Cove it is summer. When will all the improved equipment you promised be available? 

      Like 3
    • Dawn Green The release date for our new equipment, including home automation and integrated cameras, has been delayed due to Covid-19. Be sure to subscribe to our email list to be notified when they are released!

      Like
  • I moved to a new state and my family was not happy about been at home at night alone so i started looking in to a home system they were to much then i found cove with them it was under a hundred to get started now they sleep alnight no credit check and i for got to pay my bill they sent a nice email to remind me the people at cove are so nice cove the way to go

    Like 3
    • johnson. segal44 We love to take care of our customers. It is kind of a big deal to us. We also have very flexible billing and payment options as well. Let us know if you ever need anything at all. 

      Like 1
  • Hi, Could I suggest maybe adding an additional siren as a add on feature?! I would love to have an additional siren on the other side of the house where the panel isn’t located at and could possibly be hard to hear! Or maybe where we can add an additional panel to our systems! Thanks Wesley 

    Like 7
    • Melody Jordan  Noted. Thanks for the feedback. 

      Like
  • So I have to pay double the price for sensors now? I just purchased a new house. I want to move the system but I would have to spend another 125.00 for the equipment to protect my whole house? I am still with in my 60 day so I think I may just return the whole thing and look for another system. It makes no sense to charge more for sensors now. 

    Like
    • Dawn Green We understand your concern. Typically, any additional equipment purchased within 14 days after your original order will be at the same discounted price. That grace period is meant to cover anything you might have forgotten when placing your order. For additional orders outside of that grace period, we have our Equipment Reward program, a $5 per month equipment credit available on the Plus monitoring plan.
       

      Please call us at 855-268-3669, and we'd be happy to work something out. 

      Like
  • Can I add equipment not purchased directly from Cove to an existing system? (range extender, different sensors, etc).  

    Like
      • Jasmine Petit
      • Customer Content Creator
      • Jasmine_Petit
      • 5 mths ago
      • Reported - view

      VICTOR PACHECO That’s a good question. Our system uses the same wireless frequency as many other companies, so much of their peripheral equipment connects to our system. However, we do not have the functionality to work with any wired sensors or wireless sensors that do not use a 345 MHz frequency. If your equipment is wireless, please send us the name of your current security provider, along with pictures of your current sensors and panel in an email to our support team via the contact us page, and we will let you know if we can take them over :)

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