Portal - Equipment

This article explains what is included in the Equipment Tab on the online portal.

Features Available on the Equipment Page:

• Equipment Rewards

• Order More Equipment

• Review Your Order

Equipment Rewards

This section will show your current equipment credit and the reward history. (This feature will not be available if you are on the Basic monitoring plan.)

Purchasing Additional Equipment

Here you can purchase additional equipment. The layout shares the same equipment checkout page as the initial order checkout page. 

If you would like to order additional equipment and are within the first 60 days of service,  you qualify for any equipment discounts that are active on the website at that time. You may also receive a 50% discount on indoor and outdoor cameras regardless of the 60-day period. This exception does not apply to doorbell cameras. 

 

How to Purchase Equipment

1. Go to the equipment tab. Click on “Buy Equipment.”

2. If you have Cove Credit, you can use that credit toward the purchase. If you want to use it toward the current purchase, select “Apply my current equipment credit balance of $xx to this order.” (Please note this option will only appear if you are on the Plus plan. If you are on the Basic plan, skip to step 3.)

   

3. Choose your desired item and select the quantity. Go to the bottom of the page to see your final price for checkout. When you are ready to check out, click “Review Order."

   

4. On this page, you will:

   • Review the equipment in your order.

   • Confirm that the shipping address is correct or edit it as needed.

   • Choose the credit card you would like to pay with. If you need it on a separate card, click on “Change payment method” and fill out the required information.

5. When all of the information is filled out and you have verified that everything is correct, click on “Complete Order” to submit the order.

   

6. Once the order has been processed, a confirmation email will be sent to your email shortly with detailed information on what was on the order and when to expect it to arrive.

    

FAQs

1. Is there a discount on the site for equipment?

   • If you are within the first 60 days of your order placement, we will honor the same sale price that you purchased your equipment under. 

2. Can I use just a portion of the accumulated credit toward that purchase?

   • This current build only supports the entire amount of credit or no credit to be used for that purchase.

3. Why do I still have to pay shipping even though I have enough credit to cover the entire purchase?

   • The Cove credit covers the cost of the equipment. The credit does not apply toward shipping costs.