Medical Pendant Not Triggering

Troubleshooting Steps

If you feel a sensor is not properly triggering we recommend testing the sensor. Note that if the sensor is not learned into the panel it will not register on the panel when you try to trigger the sensor.

  1. Perform a sensor test
  2. Verify that you are holding the button down for 5 seconds
  3. Replace the battery (CR2032)
  4. Move the sensor closer to the panel

Call 855.268.3669 for additional assistance or you can email Support from the Contact Us page

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