If you're seeing a "Loss of Supervision" alert from a door or window sensor, don’t worry; this just means your system is having trouble communicating with one of your sensors. Let’s get it working again with a few simple steps.

What Causes This?

Your system checks regularly to make sure all sensors are communicating properly. A "Loss of Supervision" message can be triggered by:

• Low battery in the sensor
• Sensor damage or malfunction
• Interference from walls, large metal objects, mirrors, fish tanks, or other barriers
• The sensor being too far from the panel

Step by Step Instructions

Important: Please do not reset your panel during this process.

Step 1: Check for Distance or Interference

1. Move your panel temporarily closer to the sensor (within 10–20 feet).
2. Test the sensor to see if it reconnects.
3. Wait 48 hours to monitor if the issue is resolved.

Step 2: Remove & Re-add the Sensor

Still having trouble? Try removing and re-adding the sensor:

• Removing a Sensor
• Re-add a Door Sensor
• Re-add a Window Sensor

If the error persists after re-adding, continue to Step 3.

Step 3: Replace the Battery

• Remove the old battery and wait 30–40 seconds.
• Insert a new battery and test the sensor again.
• Allow 48 hours to see if the connection stabilizes.

Still Not Working?

If the issue continues after these steps, your sensor may need to be replaced. Please reach out to our support team for assistance — we're here to help!