Billing and Account Questions Frequently Asked Questions

Q: How do I view my Billing History?
A: You can view your billing history by logging into your Customer Portal and navigating to the “Billing” Page. If you’d like a downloadable copy of your Billing History, please chat with an agent.  

Q: How do I update my Payment Method and Billing Date?
A: You can update the default card on file by logging into your Customer Portal and navigating to the Billing Page. From there you can find the default payment method and click “Add payment method” to adjust the card on file. You can also update the Payment Date on the Billing page.  

Q: What if there is an additional charge I’m not recognizing?
A: If you see a charge on your card for something beyond your regular monthly services and it is not for purchasing additional equipment, you can chat with an agent and we can investigate the charge. 

Q: Can I use the credits towards my monthly bill?
A: No. The monthly $5 credits we apply to your account are intended for purchasing additional equipment. 

Q: How do I cancel my Services?
A: If you wish to cancel services, please call our support team at 855-268-3669 during business hours ( 8am-5pm MST.)  

Q: What Happens if I cancel my Services?
A: If you cancel your Cove security system monitoring plan, the system will no longer function fully. Though you can arm and disarm from the panel itself, you will no longer be contacted about alarm events, you will not be able to access or view the Cove app, you will not receive any notifications about the security system, you will no longer have an equipment warranty, and you will no longer be eligible for Cove equipment credit.