Portal - Home Page
Written by Naomi Ramirez
Updated at August 4th, 2025
Table of Contents
From managing your account to checking order status or sharing your referral link, your Portal Home Page is designed to simplify it all. Here’s a quick overview of what you can do.
Features Available on the Home Page:
- Track a Package
- Payment Information
- Help/Knowledge Base
- Referral Program
- Contact Us
- Providing Feedback
- Menu Bar
Track a Package
If you have recently placed an order, you can check the status of that order on the home page. It also provides a link to track the package via UPS.
Payment Information
See your next payment date, check payment history, or make a payment with just a few clicks.
For more information on the billing, please refer to the Portal - Billing article.
Help Center / Knowledge Base
These are direct links to the knowledge base. This provides easy access to documented solutions and features without having to talk to a support representative.
Contact Us
If you wish to talk with a support representative, you have the option to call or chat.
Share Your Feedback
We love customers who provide us with feedback and opportunities to improve. We have a dedicated section where you can provide those opportunities for growth.
Feedback goes directly to our development team. While we review every message and use this feedback to improve your experience, we won’t be able to reply individually. For urgent issues, please call us at 855-268-3669.
Menu Bar
The menu bar at the top is used to switch between separate tabs on the portal. It’s a quick way to go from checking your billing date to purchasing new equipment or even referring a friend.
The options available are:
Home (“Cove” icon) - You can see a brief overview of your system, order status of recent orders, monitoring plan, self-help options, and customer support information.
Notifications - View your notifications by selecting the bell icon.
Billing - Here you can see your payment information, add/remove payment methods, and modify the due date for billing.
Equipment - Check your equipment credit balance (only available if you are on the Plus monitoring plan), purchase additional equipment, and view your order status.
Referrals - In this section, you can share your referral link and track the status of your active referrals.
Account - Update account information (phone numbers, verbal password, etc.) as well as upgrade/downgrade your subscription.
Help Center - Directs you to our support.covesmart.com website for information and knowledge material on your Security System.