Create or Update Hostage Passcode
Written by Naomi Ramirez
Updated at August 4th, 2025
The Hostage Passcode is used in the event of a hostage situation. If the system is in an unarmed state (also during armed states) the Hostage Passcode can be entered to access your settings to silently send a duress signal to the monitoring center. This code also disarms the system which serves to pacify the intruder. Never test your system using this code, as there is no way to cancel the dispatch of emergency services once it has been entered!
How to Create/Update Hostage Passcode
To create or update your hostage passcode please call customer support at 855.268.3669.