Eufy Outdoor Camera

If your cameras are not connecting to your Eero router or another mesh router, follow these steps: Open the Eero app (or your router's app) and navigate to Settings. Select Troubleshooting. Click My Device Won’t Connect. Select My device is 2.4GHz Only. Click Temporarily Pause 5GHz (this disables the 5GHz network for about 10 minutes). Restart the pairing process in the Cove Connect App (or the app you’re using for your cameras). If issues persist, you may need to consult your router manufacturer’s support team for further troubleshooting.…

This article is to help you pair your Eufy Outdoor Camera to the Cove Connect app. A Few Things to Know: You should fully charge your outdoor camera. Use the provided USB-C cable, this can take up to 6 hours for a complete charge. The camera requires a 2.4GHz network, so if you have a dual-band router (with both 2.4GHz and 5GHz options) please make sure your phone is connected to the 2.4GHz Wi-Fi network before you begin. If you are unsure what network your router is broadcasting, we suggest contacting your Internet Service Provider. They can let you know how to get your router set to 2.4GHz. If you have either a mobile Hotspot or are using Mobile Internet for the home, the experience may not perform up to expectations and may even time out during the pairing process. If you are using a mobile internet in the home, we recommend either switching internet providers to either a cable or fiber optic if possible, or contact us to return the cameras. The cameras communicate using the Cove Connect app, for users on the Plus monitoring service plan. If you do not see an option to add cameras, please call our support team for assistance at 855.268.3669. If you have previously paired the Eufy cameras to the Eufy Security app, save any clips for those cameras you intend to keep and then remove the cameras from the Eufy app. Reset your cameras and chimes before pairing on the Cove Connect App Lastly, a few of the camera features available with the Eufy Security app (like scheduling and turning on/off the siren on the camera) are not yet available through the Cove Connect app. We plan to incorporate additional features as part of our future app updates. For now, if you would like to keep those specific functions, we recommend keeping your cameras on the Eufy app. The Pairing Process These instructions are the same whether you are setting up your camera for the first time or have already paired your camera to the Eufy Security app.…

Before You Get Started: Charge your outdoor camera with the provided USB-C cable. It takes roughly 6 hours for a complete charge. Complete the pairing process for the outdoor camera before installation. Depending on the surface where you will install your outdoor camera, you may need a power drill and a 6mm drill bit. Selecting a Location Make sure your outdoor camera is within range of your home Wi-Fi router to ensure it will work where you are going to install the camera. You can test this before installing your camera by opening the Cove Connect App and viewing the live feed of the outdoor camera at your desired location before installing. Make sure it loads up quickly and there are no issues. The outdoor camera can be mounted on a wall. Select a location where it achieves the desired view. We recommend mounting the camera 7-10 feet (2-3m) above ground level. To maximize solar panel efficiency, select a location where the outdoor camera receives plenty of sunlight. The solar panel needs at least 3 hours of direct sunlight to maintain optimal battery life. Note: Battery efficiency can vary depending on camera settings. Mounting the Outdoor Camera The outdoor camera can be mounted both indoors and outdoors. Loosen the cover of the mount by turning it counterclockwise and disassemble the mount. Use the mounting template and drill holes using a 6mm drill bit, then insert the anchors into the holes. Firmly screw the base of the mount onto the wall. Reassemble the mount. Screw the outdoor camera onto the attached mount. Verify the solar panel is facing the sky, and position/angle the camera for the desired view. Check the live feed of the camera through the Cove Connect App. Make any adjustments to angles as necessary. If your camera’s battery gets low due to insufficient direct sunlight and needs to recharge.…

Outdoor Camera Reports 'Failed to Connect' while Pairing While pairing the outdoor camera, if the camera reports that it fails to connect, please check the following: Verify the Wi-Fi name and password you’ve entered is correct. Verify that you can access that network from your phone and can access the internet from that network. Verify the network you have connected to is a 2.4GHz Network (the camera is incompatible to connect to a 5GHz network Wi-Fi). If you are unsure if you are connected to a 2.4GHz or 5GHz network, you can identify that with a computer and a quick internet search or reach out to your Router’s Customer Support for assistance. Take note of any specific special characters in your password. Some of the more common special characters such as “!,#,$” are accepted but lesser-used characters such as “*,^,}” may not work. We also recommend having a password longer than 8 alpha-numeric characters for your Wi-Fi password. Make sure your camera is fully charged before the pairing process Verify you are not on a VPN or an unsecured public network that is not password protected. Verify you have removed the camera from the Eufy Security app and that the camera has been reset before pairing. If the camera fails after resetting and the network configuration is set up properly, please reach out to our support team for further assistance. Camera Reports Pairing Successful but Fails to Add the Camera to the Account. While pairing the outdoor camera, if the camera audibly announces setup was successful but it fails to complete the pairing process on the application, please check the following: Force close the app and reload the application. Check in the cameras section to see if the camera has been added with the model number as the name of the camera. If not, press and hold the sync button on the bottom of the camera for roughly 15 seconds or until you see the blue light flash rapidly.…