Troubleshooting Your Eufy Outdoor Camera

Outdoor Camera Reports 'Failed to Connect' while Pairing 

While pairing the outdoor camera, if the camera reports that it fails to connect, please check the following:  

1. Verify the Wi-Fi name and password you’ve entered is correct.  
2. Verify that you can access that network from your phone and can access the internet from that network.  
3. Verify the network you have connected to is a 2.4GHz Network (the camera is incompatible to connect to a 5GHz network Wi-Fi). 
4. If you are unsure if you are connected to a 2.4GHz or 5GHz network, you can identify that with a computer and a quick internet search or reach out to your Router’s Customer Support for assistance.  
5. Take note of any specific special characters in your password. Some of the more common special characters such as “!,#,$” are accepted but lesser-used characters such as “*,^,}” may not work. We also recommend having a password longer than 8 alpha-numeric characters for your Wi-Fi password. 
6. Make sure your camera is fully charged before the pairing process
7. Verify you are not on a VPN or an unsecured public network that is not password protected.  
8. Verify you have removed the camera from the Eufy Security app and that the camera has been reset before pairing. 

If the camera fails after resetting and the network configuration is set up properly, please reach out to our support team for further assistance. 

 

Camera Reports Pairing Successful but Fails to Add the Camera to the Account.  

While pairing the outdoor camera, if the camera audibly announces setup was successful but it fails to complete the pairing process on the application, please check the following:  

1. Force close the app and reload the application. Check in the cameras section to see if the camera has been added with the model number as the name of the camera.  
2. If not, press and hold the sync button on the bottom of the camera for roughly 15 seconds or until you see the blue light flash rapidly. Wait for 30 seconds for the camera to complete its reboot sequence and then attempt to pair again.  

If you’ve reset the camera and the issue persists, please reach out to our support team for further assistance. 

 

Camera Won’t Scan the Generated QR Code 

If you have attempted to pair the outdoor camera, and the camera will not scan the QR code on your phone, please check the following:  

• Verify your screen is properly cleaned. 
• Bring the brightness up on your phone to the maximum brightness.  
• Clean the lens of the camera with a microfiber cloth. 
• Verify the camera is fully charged (the LED on the camera is on).
• If possible, try the pairing process on another phone.  
• If possible, try the pairing process with another camera.  

If you have checked the above and the camera continues to not scan the QR code, please reach out to our support team for further assistance.  

 

The Camera is Not Powering On 

If your camera is not powering on, please check the following:  

1. Verify the camera has been fully charged and is in an area that receives adequate sunlight for the solar power to maintain battery charge.  
2. Verify that the status LED turns on when the camera is plugged in. 

If the camera's LED light does not light up when plugged into a USBC cable or does not maintain sufficient battery life (3 months on a single charge unless in an area to charge by solar), please reach out to our support team.  

 

Camera Offline 

If your camera is currently reporting as offline, please check the following:  

1. Verify the camera has sufficient battery (If it’s in an area with poor sunlight, it may need to be taken down and charged via a USB-C cable). 
2. Verify the camera is within range of your Wi-Fi router and/or bring the camera closer to the router.
3. Different routers can broadcast their Wi-Fi signal at different distances, please contact your Internet Service Provider or Router Manufacturer’s Customer Service to get exact details for your home setup and make sure your indoor camera is within the range they recommended.
4. Verify the camera’s LED status.
5. If LED Status Light is turned on in the Camera Settings 
6. Verify your phone has network reception (either mobile data or Wi-Fi) and is online.

For More suggested troubleshooting, please refer to this video

 

If you’ve checked the above and the camera is still offline, please reach out to our support team for further assistance.  

 

Camera is Not Picking Up Motion or Saving Motion Clips 

If your camera is not capturing any motion-detected events, please check the following:  

1. Verify that motion detection has been turned on on the camera.
2. Increase the sensitivity.
3. Set the motion detection type from “People” to “All Motion.” 

If you have checked the above and the camera continues not to record events, please contact our support team for more help.  

 

Recharging the Eufy Outdoor Camera

If your camera is in an area that doesn’t receive adequate sunlight and requires a recharge, please follow the instructions to recharge the camera:  

1. Unscrew the camera from its current location.
2. Open up the back or bottom tab covering the USBC port.
3. Plug in the camera with a USBC cable and allow the camera to recharge for roughly 6-8 hours to ensure a full battery.
4. Close the flap covering the USBC port and re-mount the camera to its previously installed location.  

If you have any questions or trouble recharging the camera, please contact our support team for more help.

 

Outdoor Camera FAQ’s 

What do I do if my camera arrived damaged? 

• Please reach out to our support team for further assistance.  

Can I use this camera indoors as well as outdoors? 

• Yes, the camera has an IP65 weatherproof rating so it is intended for outdoor use. The camera can be used indoors but will not receive a solar charge unless exposed to UV.  

Does the camera have a backup battery?

• The camera has an internal rechargeable battery that cannot be replaced. 

Does this camera take a microSD card? 

• No. The camera comes with an internal 8GB built-in storage. Once it reaches capacity, it will erase the oldest footage first, however, you can download footage to your phone and save it on your device's local storage.   

Can I mount this camera on a ceiling?  

• Yes, with the included mount, you can attach it to any wall or ceiling (close enough to an outlet for power).  

Will the camera’s motion detection cause the Alarm System to trigger an Alarm? 

• No. The camera’s motion detection only causes the camera to capture footage and clips to save on the camera’s MicroSD card and report to you on the application of footage being captured.  

Will the camera record in the event of an alarm?  

• No. The camera operates independently of the alarm system, however, if it captures motion while the alarm is being triggered, it will record that footage for as long as the motion is in its line of sight.  

Does the camera support continuous video?  

• No. To save on storage, the recordings are based on motion and will record for as long as motion is detected (up to about 120 seconds) before a new recording starts.   

 

Outdoor Camera Technical Specifications 

• Image Quality: Resolution 2K 
• Infrared Night Vision: Yes (Up to 25 ft) 
• Field of View: Up to 135 degrees  
• Frame Speed: 17 FPS 
• Battery Capacity: 6,500 mAh 
• Average Battery Life (on a single charge): 3 months 
• Audio: Yes, two-way communication (half-duplex) 
• Video Storage: Built-in 8GB eMMC 
• Security Chipset: AES-128 
• Motion Detection: Yes (PIR) 
• Network Connection: 2.4GHz WiFi 
• Operating Temperature: -4°F to 122°F / -20°C to 50°C 
• Dimensions: 3.8x3.2x2.25 inches (LxWxH) 
• Item Weight: 1.5 pounds 

Camera LED indicators:  

• Solid Blue: Online and working 
• Solid Red: Live streaming or recording 
• Flashing Red: Disconnected from wifi