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Installing Your Cove Security System
Setup only takes about 30 minutes! Watch our walkthrough video to see how it works. Installing the System How to Set Up Your System 1. Locate your home Wi-Fi router and a nearby outlet. Plug your hub into the outlet, then connect the included ethernet cable from the hub to your router. Wait for the network connectivity light to turn green. 2. Plug in your alarm panel. Plug your panel into a standard AC outlet. Wait for the onscreen installation guide to begin. Note: If you have multiple alarm panels, make sure to complete the entire installation guide on one panel before plugging in your additional panels. 3. Follow the onscreen installation guide. These instructions will walk you through adding and placing your sensors around your home. Our 24/7 monitoring team will call you once your system has been installed. Adding Your Eufy Cameras 1. Download the Eufy Security app. Once you’ve downloaded the app, open it and tap “Sign Up,” then follow the instructions to create your Eufy sign-in. Download for iOS Download for Android 2. Add your cameras. After you log in. tap “Add Devices” to connect your cameras to your app. See below for product quick start guides. Eufy Indoor Camera Eufy Outdoor Camera Eufy Doorbell Camera 3. Follow the In-App Instructions The Eufy Security app will walk you through setting up your cameras quickly. Now Log Into Your Account Download the Cove Connect App Once your system has been installed, you’ll receive a text message from Cove with your login username and password. Download for iOS Download for Android Explore Your Online Portal Your portal is where you can add and update your billing information, order new equipment, and refer your friends to Cove for some free account credit! Log into my portal Additional Resource Videos How to Install the Hub Learn about your system hub, its key features, and how to use it. How the Alarm Panel Works Get to know your alarm panel, including arming and disarming your system, and navigating the system.…Read More -
Professional Installation With HelloTech
Cove has teamed up with HelloTech to provide professional installation to those who would prefer not to install their Cove system themselves. Professional installation provides a few benefits: First, you won’t have to install your system yourself. Second, you’ll have the opportunity to ask your technician any questions about your system. And third, you’ll have someone to walk you through your system in person. Who Is HelloTech? HelloTech is a 3rd party that has partnered with Cove to provide professional installation services. Their technicians work with many different kinds of technology, including home security systems and smart devices. Each HelloTech professional will be fully trained to install your Cove Security System and will be able to answer any questions you may have. How Much Does Professional Installation Cost? The cost for Professional Installation starts at $129.99, and you can contact HelloTech for more information on their pricing models. How Can I Schedule My HelloTech Appointment? You’ll be able to select “professional installation” during the checkout process, but you won’t pay for the installation yet. When your order ships, you will receive an email letting you know your order is on its way. In this email, you will see a link to schedule your professional installation appointment. Click on this link to create your HelloTech account, and you’ll be able to schedule your installation appointment. If you miss the first email, don't worry. The same link will be included in your next two emails as well. You can also visit hellotech.com/cove to schedule your appointment directly, once you know your estimated delivery date. Appointment times are from 9 am to 9 pm, 7 days a week, year-round. When Will I Be Charged? Your payment information will be collected when you schedule your installation appointment. However, you will not be charged for professional installation until the installation is complete.…Read More -
The Alarm Panel is not Connected to Wi-Fi during Installation Wizard
During the setup Wizard if your Alarm Panel is failing to connect and you see the following screens, Please check the following: Bring your Alarm Panel into the Same Room as your Hub and Router Make sure you have selected the correct Wi-Fi network On this screen, you can tap on the white box in the top right-hand corner of your Alarm Panel screen and it will pull up a list of available Wi-Fi networks, select your network and tap on “Continue.” Make sure your Wi-Fi password has at least 8 characters Your Wi-Fi Password must have at least 8 characters for your Alarm Panel to connect, if it doesn’t please contact your Internet Service Provider and update your Wi-Fi password. If you would like you can skip this step and finish the rest of the Setup Wizard. Once you have updated your Wi-Fi password you can follow the steps in this article to connect it to your Wi-Fi Make sure you have the correct Wi-Fi password On this screen, you can tap on the white box in the center-left of your Alarm Panel Screen and it will pull up a keyboard for you to enter your Wi-Fi password (including any special characters and case sensitivity) then tap on the green checkmark on the right-hand side of the keyboard and then tap on “Continue.” If your panel is still failing to connect please tap on “Skip for Now” and complete the rest of the Setup Wizard. After completing the Setup Wizard you can follow the steps in the Support Article to connect your Alarm Panel to WiFi. If you have any additional questions, please reach out to our Support Team for further assistance.…Read More -
The Alarm Panel is not Connected to the Hub
If your Alarm Panel is failing to connect to your Hub and you see the following screens, Please do the following: Bring your Alarm Panel next to your Hub Tap on “Try Again” If it Fails Again, unplug both Hub and Alarm Panel and relocate them to a different room (about 25 feet or more away from your router). In some instances, stronger routers can cause signal interference when attempting to pair the 2 devices. If this resolves after pairing you can relocate the Hub and Alarm Panel back to the router area. If these steps fail, please contact Customer Support through our chat. While contacting Customer Support please check the bottom of your Touchpad and have the SN# ready as shown below, our Agents will assist you with:…Read More -
The Alarm Panel Exited the Installation Wizard
Your Cove Connect System is designed to just have one of your Alarm Panels complete the Setup Wizard. Do not be alarmed if you have already completed the setup wizard and your second Alarm Panel exits after it prompts you to connect to Wi-Fi. If for whatever reason your panel has exited the Setup Wizard and you would like to restart it please follow these steps: Click on the “More” icon at the bottom navigation bar. Select “Settings” Select “Panel” Enter the 4 digit Master Code to access the settings Scroll to the bottom and Tap on “Restart Setup Wizard” If you are having issues completing any of the steps on the Setup Wizard please contact customer support at 855-268-3669.…Read More -
The Monitoring didn't Call from the Installation Wizard
After you have completed the installation wizard you will see the following on your Alarm Panel Screen: Our monitoring station will call the phone number you listed when you ordered your Cove Connect System. If you do not receive a phone call within 10 minutes, please check if you have received any missed calls from (833) 229-7568. You can check your voicemails as well for any missed calls. If no calls were received, call customer support at 855-268-3669. We will make sure we have your correct phone number on file and help get that updated for you.…Read More -
Sensors will not properly trigger on Installation Wizard
After you have created your master passcode your Alarm Panel will now prompt you to trigger and install each of your sensors. Follow the instructions on the Alarm Panel screen to trigger your sensor. Check the Sensor for any battery pull tabs and remove them Bring the Sensor next to the Hub Trigger the Sensor Again If the Sensor still doesn’t trigger Please call our technical support number at 855-268-3669 If you are unable to call, you can skip that Sensor Category and proceed with triggering and installing your other sensors and then call us at your earliest convenience to resolve any issues.…Read More -
Navigating the Installation Wizard for the Connect System
Congratulations on the purchase of your New system! The Alarm panel comes with a built-in Installation wizard to aid you in the installation of the Security components of your system. (Sensors, Alarm Panel, and Hub). This article will break down the setup into a few respective categories namely: UI navigation Questions Menu Setup Hub and Sync with Hub Connect to Wifi Creating Master Code Triggering and Installing Sensors Verifying the Sensor Signals Arming and Disarming Instructions Monitoring/Welcome Call Navigating the User Interface Below is one of the pages you may see on your Installation Process. Here are some of the common buttons you may see on each of the pages. Question Mark Icon (?) - This will bring up the questions menu (covered in the next section). Directions and installation instructions - This will be on the center of your page to walk you through how to trigger sensors followed generally by an image to instruct you how to operate or install the sensor. Continue - This allows you to proceed to the next part of the setup or installation. Back - Allows you to navigate back a page in case something isn’t properly completed. Skip - This allows you to skip the current step. (We recommend only using this if your sensor is not operating properly, but will still allow you to complete the rest of the setup. If you do end up using the skip button due to a sensor not working properly, please reach out to our support team for further assistance. There are a few other page-specific buttons and options available so please refer to those sections for any additional questions you may have. Questions Menu If you have any questions or encounter any obstacles while working through the installation, please click on the Question Mark. This page will bring up our support number as well as its own menu. If you click “Done” This will exit out of the questions Menu.…Read More
