Professional Installation With HelloTech

Cove has teamed up with HelloTech to provide professional installation to those who would prefer not to install their Cove system themselves.

Professional installation provides a few benefits: First, you won’t have to install your system yourself. Second, you’ll have the opportunity to ask your technician any questions about your system. And third, you’ll have someone to walk you through your system in person.

Who Is HelloTech? 

HelloTech is a 3rd party that has partnered with Cove to provide professional installation services. Their technicians work with many different kinds of technology, including home security systems and smart devices. Each HelloTech professional will be fully trained to install your Cove Security System and will be able to answer any questions you may have. 

How Much Does Professional Installation Cost?

The cost for Professional Installation starts at $129.99, and you can contact HelloTech for more information on their pricing models.

How Can I Schedule My HelloTech Appointment?

You’ll be able to select “professional installation” during the checkout process, but you won’t pay for the installation yet. When your order ships, you will receive an email letting you know your order is on its way. In this email, you will see a link to schedule your professional installation appointment. Click on this link to create your HelloTech account, and you’ll be able to schedule your installation appointment. If you miss the first email, don't worry. The same link will be included in your next two emails as well. You can also visit hellotech.com/cove to schedule your appointment directly, once you know your estimated delivery date.

Appointment times are from 9 am to 9 pm, 7 days a week, year-round.

When Will I Be Charged?

Your payment information will be collected when you schedule your installation appointment. However, you will not be charged for professional installation until the installation is complete.

What If My Technician Doesn’t Come To My Appointment?

If your technician misses your appointment, please contact HelloTech at 833-752-1821. They will be able to assist you. You may also use the chat feature at www.hellotech.com.

What If I Need to Cancel My Appointment or Reschedule?

Because HelloTech needs to ensure that their employees are paid, there are some cancellation guidelines you’ll want to keep in mind. You’ll be able to cancel your installation appointment free of charge until 24 hours before your appointment.  After this point, you’ll be charged a $25 cancellation fee. If you cancel any later than 3 hours before your appointment, you will be charged the full cost of your appointment. If you are hoping to cancel or reschedule your appointment, please call HelloTech directly at 833-752-1821.

What If the Technician Damages Something in My House?

Please call HelloTech directly at 833-752-1821 to file and resolve any damage claims.

Why Did HelloTech Cancel My Appointment? 

If HelloTech is unable to confirm an appointment for you, you may be asked to provide additional appointment availability. Occasionally, they may be unable to match your service request with a technician and need to cancel the service request. You will receive a cancellation confirmation email once the cancellation is processed. Please email support@hellotech.com if you have any questions about your canceled service request.