Installation: Sensors Not Triggering

Above is a short video overview of how your installation process should go. If you are unable to get the panel to respond when you are triggering a sensor, please use the information below to resolve your issue.

YOU MUST TRIGGER YOUR SENSORS BEFORE YOU INSTALL YOUR SENSORS

 

YOU MUST TAP NEXT BEFORE YOU MOVE ON TO ANOTHER SENSOR

 

If you are going through your installation and a sensor is not triggering and you are unable to continue learning in sensors; call 855.268.3669. A member of our support team will walk you through exiting the installation wizard, as the wrong sensors may have been added to your panel.

I Placed my Sensors Before I Powered on the Panel

As you saw in the video, you were to plug in the panel before you placed your sensors. If you placed your sensors before you powered on your panel, you can still follow the prompts of the installation; we recommend walking around to each sensor with the panel in hand to complete the installation wizard.

Exiting Wizard

We do not recommend that you do this on your own, as your system will not be active in our monitoring station. However, if the panel has not prompted you to call tech support and press done, you will remain in the wizard until; you press and hold the Home and the Phone buttons down at the same time for three seconds.

You will need to add, install, and test all of your sensors. Then a member of our support team will NEED TO MANUALLY ACTIVATE your account; this must be done before your system is being monitored.