Installation Articles

The video above is a walkthrough of our installation process. We also have instructional videos for installing individual sensors, these are the articles linked below. Door Sensors Window Sensors Motion Detector Glass Break Detector Smoke/Heat/Freeze Detector Carbon Monoxide Detector Flood/Freeze Sensor Key Remotes Panic Buttons Key Remote Once your Security System has been installed, it is now time to download and install the Cove app and Cameras, as well as how to access our Online Portal and link to Alexa or Google Assistant. The articles related to those features are below. Installing the Cove App Pairing and Installing Your Indoor Camera Pairing and Installing Your Outdoor Camera How to Create an Online Portal Account…

Outdoor Camera Installation How to Mount Your Cove Outdoor Camera How to Pair and Install Your Cove Outdoor Camera Indoor Camera Installation How to Pair and Install Your Cove Indoor Camera…

Your panel serves as the heart of your system and should be placed in a central location in your home. Your panel should be plugged into an outlet at all times; this outlet should NOT be a ground fault circuit interrupter (GFCI). These outlets are common in kitchens and bathrooms and have a reset button; be sure that the outlet is not controlled by a light switch either. Common Panel Installation Locations Counter-top Table-top Bookshelf Desk Wall (Professional installation recommended) Securing Panel Power If you have young children or worry about someone unplugging your panel, we recommend securing the plug to the outlet with the provided screw to avoid accidental loss of power. After the panel is plugged in you may notice a red X over the cellular bars on the panel display. It may take a few moments for the panel to establish a connection with the cell tower. Things to Avoid When choosing where to place your panel, it is important to avoid a few situations: Locations where the siren would be difficult to hear Near a window where an intruder might see it Within four feet of large metal appliances such as refrigerators, televisions, and washing machines Locations such as closets, garages, closed laundry rooms, bathrooms, and stairwells.…

Please note: These articles provide instructions for adding equipment to our generation 1 system. Instructions for adding equipment to a generation 2 (Cove Connect) system can be found here. How to Add a Door Sensor How to Add a Window Sensor How to Add a Motion Sensor How to Add a Glass Break Sensor How to Add a Smoke/Heat/Freeze Detector How to Add a Carbon Monoxide Detector How to Set Up a Key Fob How to Add a Water Leak Detector How to Add a Panic Button How to Add a Smoke/CO Detector…

Changing Glass Break Detector Batteries Changing Motion Detector Batteries Changing Door/Window Sensor Batteries Changing Smoke/Heat/Freeze Detector Batteries Changing Flood Sensor Batteries Changing Carbon Monoxide Detector Batteries Changing Key Remote Batteries Changing Panic Button Batteries Changing Touch Screen Panel Batteries Changing Smoke/CO Detector Batteries…

Above is a short video overview of how your installation process should go. If you are unable to get the panel to respond when you are triggering a sensor, please use the information below to resolve your issue. YOU MUST TRIGGER YOUR SENSORS BEFORE YOU INSTALL YOUR SENSORS YOU MUST TAP NEXT BEFORE YOU MOVE ON TO ANOTHER SENSOR If you are going through your installation and a sensor is not triggering and you are unable to continue learning in sensors; call 855.268.3669. A member of our support team will walk you through exiting the installation wizard, as the wrong sensors may have been added to your panel. I Placed my Sensors Before I Powered on the Panel As you saw in the video, you were to plug in the panel before you placed your sensors. If you placed your sensors before you powered on your panel, you can still follow the prompts of the installation; we recommend walking around to each sensor with the panel in hand to complete the installation wizard. Exiting Wizard We do not recommend that you do this on your own, as your system will not be active in our monitoring station. However, if the panel has not prompted you to call tech support and press done, you will remain in the wizard until; you press and hold the Home and the Phone buttons down at the same time for three seconds. You will need to add, install, and test all of your sensors. Then a member of our support team will NEED TO MANUALLY ACTIVATE your account; this must be done before your system is being monitored.…

We have designed our panel to walk you through the process of installing your sensors. However, if you are unable to get a sensor to verify, after the third try the panel will prompt you to call tech support at 855.268.3669, after which press the done button on your panel screen. I'm Ready to Arm The panel has prompted you to call tech support and press done, you may notice that your panel states, "I'm Ready to Arm". To complete your installation: Go into your Settings, this will be a small gear button on the top right corner of the screen. Once you're in the settings you will see four categories; click Sensors, this will take you to the screen that will show you the different sensor types Verify that all the sensors that you have installed are showing active Now its time to test your system Enter your Settings on the panel by pressing the gear icon on the top right of your touch screen. Click System Click Test System Select the Test button next to Complete Sensor Signal Test The screen will turn Yellow and read Test will end in 10 minutes. The screen will then show a list of all of your sensors on the left and on the right you will see the word Trigger. Walk around your home and open and close all of your doors and windows that have a sensor on it If you have additional sensors such as motion sensors, smoke detectors, key remotes, flood sensors, etc., you will need to trigger those sensors as you did when you added the sensor to your system. (See the attached file for examples of how to trigger sensors) Once the test is complete, you will be returned to the Test System page and the test button will show our Cove color. This may appear to look green, blue, or teal. To have your system activated in the monitoring station, you must call 855.268.3669 or email support on our Contact Us page "I'm Not Ready to Arm, Check your Sensors" The panel has prompted you to call tech support and press done.…

If you are having trouble with your installation, this article aims to: Explain the different steps of pre-installation Troubleshoot your panel if it gets stuck on one of the first six steps Pre-Installation Steps Your Cove system has arrived, and your first step is to plug in the panel. Once your panel has powered on, the screen will turn blue, and the panel will begin with steps one through six: Step One: Establishing communication with the cell tower Step Two: Panel connecting to the network Step Three: The panel registered to the server & able to send data to the server Step Four: The panel received acknowledgment from the server that the system is registered Step Five: The panel gets IP from the Server Step Six: Panel connects to the server and is online Troubleshooting Steps Depending on which part of the installation you get stuck on, your best option is to reset the panel. For troubleshooting steps specific to each step, please view the list below: Step One: Unable To Establish Connection If you get stuck on steps two or three, complete the same troubleshooting steps found under step one Step Four: Call 855.268.3669 for support and verify with them that the Interactive ID (serial number) is the same in our system as on the back of your panel Step Five & Six: Perform a Hard Reset on your panel Once your panel powers back up, it should proceed through Steps 1-6 with no additional issues. If your panel skips to the "I'm Ready to Arm Screen,"; you can use the articles below to make sure your sensors get installed correctly. Afterward, you will need to call 855.268.3669 for Support to have your system activated in the Monitoring Station. Completing Installation If your panel did not take you through the installation wizard after powering back on, be sure that: All of your sensors are added to and respond to the panel. You will also want to install your sensors once you know where they should be placed. After all of your sensors are installed, test your system.…

The video above will show you how you can rename your sensors. This will be helpful if you place the wrong window sensor on a window. If you, however, placed a window sensor on a door, you will read about swapping sensors. Renaming Sensors Tap "Settings" (On the top right-hand corner of your panel) Enter in your four-digit master code Select "Sensors" Select a sensor type you wish to rename. For example, windows Select "EDIT" to the left of the X symbol to rename Select "Edit Name" found to the right of the current sensor name Select the new name and confirm The sensor has been successfully renamed within your system…

The video above shows the process of removing a sensor from your Cove panel. You will want to remove the sensor from the panel before removing it from its installation location. This practice will eliminate False Alarm situations. How to Delete/Remove a Piece of Equipment Tap "Settings" (On the top right-hand corner of your panel) Enter your "four-digit master code" Select "Sensors" Select the proper sensor type. For example, windows Select "X" to the right of the piece of equipment you want to remove Select "Yes" The sensor has been successfully removed from your system…