I'm Moving, What Are My Options?

Moving can be stressful. Transferring your security system to a new location shouldn't make it worse. That's why we've made our moving process as quick and painless as possible, but first, let's review your options.

 

Option 1: "I'm taking all my equipment to my new home."

If you're looking at completely relocating your system to your new home we've made it as easy as possible to do so, just follow the steps below:

In your current home

1. Call Cove support to put your system on Test Mode to prevent false
2. Unplug your panel from the wall
3. Press and hold both the Home and Call buttons down at the same time for 12 seconds
4. Enter your four-digit master code

With your panel powered off, you can now begin to remove your sensors from their installation locations. Make sure to place them all in a plastic bag or in the original packaging, so you don't lose anything.

Note: Don't change your address until you are ready to move to your new home.

In your new home

After you've moved, go ahead and put your sensors up where you want them in your new home. Once you have finished placing your sensors, follow these quick steps:

1. Plug in your panel.
2. Wait three minutes, until the red X disappears from the top left of the panel screen, and you can see your cellular service bars.
3. Go to your panel Settings
4. Press "System"
5. Press "Test System"
6. Press the greyed-out "Test" button next to the Complete Sensor Signal test

Running a sensor signal test once you have re-installed your sensors ensures that your sensors are communicating with our monitoring station.

Once you're set-up, head to portal.covesmart.com to update your address, under My Account. And if you have questions, don't hesitate to give us a call!

 

Option 2: "I only want to take my cameras and my control panel to my new home."

If you're only taking your cameras and your control panel we can help! You're going to follow the same steps to remove your panel:

1. Remove sensors from your system
2. Unplug your panel from the wall
3. Press and hold both the Home and Call buttons down at the same time for 12 seconds
4. Enter your four-digit master code

Once your panel is powered off you can begin removing your cameras from their installed locations. Make sure to place them all in a plastic bag or in the original packaging, so you don't lose anything.

Note: Don't change your address until you are ready to move to your new home.

In your new home

1. Plug in your panel
2. Wait three minutes, until the red X disappears from the top left of the panel screen, and you can see your cellular service bars
3. Install your cameras
4. Make sure your cameras are working, if you need help find your camera here

Once you're set-up, head to portal.covesmart.com to update your address, under My Account. And if you have questions, don't hesitate to give us a call!

 

Option 3: "I want to remain a customer but I don't want to move my equipment." Or "The new homeowner wants to keep the equipment but I want a system at my new home."

If you're leaving all equipment behind save any camera footage you want to keep then head over to portal.covesmart.com to update your address, under My Account then give us a call so we can suspend backend services and transfer the system to the new homeowner.

Note: Don't change your address until you are ready to move to your new home.

 

To save camera footage, follow these steps: Access the app for your cameras (Cove App, Eufy App, Skybell, etc). Look for the section with your clips in the app. By default, clips are stored in the cloud for 7 days. Choose the clip(s) you want to keep and download them. The downloaded clips will be saved to your phone's local storage. If your camera has an SD card, retrieve the footage using a computer.

Important: Save the footage from an old camera's SD card before inserting it into a new camera to avoid reformatting the SD card and data loss.

 

Once you have saved the footage you want be sure to reset the cameras for the next owner.

Kami Indoor&Outdoor Cameras: Locate the reset button on the camera and hold it down for 5 seconds. This will reset the camera.

Kami Doorbell Camera: Remove the front cover then press and hold the smaller top button for 5 seconds or until the LED turns white.

Skybell: Hold the doorbell button down for 60 seconds or until the LED flashes yellow. There will be a series of different colors and flashing patterns, ignore all of these until the light flashes yellow.

Eufy Cameras: All Eufy cameras need to be removed from your app and this will initiate the reset protocol.

 

Check your new home and see what you need for your new system to purchase new equipment for your new home! And if you have questions, don't hesitate to give us a call!