Alarm Event - System Tampered

This possible False Alarm Event occurs when a sensor is not securely mounted in position or has fallen from its install location.

 

For example, you have to arm your system before leaving for the day. While at work you get a call saying there was an alarm triggered at your home, your sensor is showing tampered. The first things that pop into your head are probably:

  • Is someone breaking into my house?
  • What does tamper mean?
  • What's wrong and how do I fix it?

In the event that someone is breaking into your home, this TAMPER feature eliminates the potential of them tampering with your sensors without you receiving some sort of notification; even if your system is NOT ARMED. However, if it's not an emergency it can be a nuisance.

HOW TO RESOLVE

Step One:

Enter Settings on your panel, click "Sensors"

 

  

 

Step 2:

Select the sensor that is showing tampered

 

  

 

Step 3:

Click "Edit" on the sensor line showing the tamper alert. Before taking any actions in the panel, you will want to view the physical sensor and make sure that it is secure in its installation location and that the sensor is completely closed.

Step 4:

Click Remove Sensor; you will be asked if you are sure you want to remove the sensor. You will want to remove the sensor from the panel prior to adjusting the sensor to stop the panel from sending multiple signals to the monitoring station.

Having removed the sensor from the panel you can now adjust the sensor, making it more secure, mounting the sensor with a screw if necessary. Once your sensor is secure you can relearn it into your system: 

  • Enter Settings on your panel
  • Click "Sensors" 
  • Select the type of sensor you are wanting to add

 

 

  • Click Add Sensor and follow the panel as it prompts until your sensor has been successfully been added to your panel.

 

 

Call 855.268.3669 for additional assistance or you can email Support from the Contact Us page

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  • Jasmine Petit the image at the top. Is that supposed to be the example, or the italicized text below it?  Or Both? If it is supposed to refer to both the picture and the text, that's not immediately clear when reading it. Otherwise, this is great. I love the images. 

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      • Jasmine Petit
      • Customer Content Creator
      • Jasmine_Petit
      • 1 yr ago
      • Reported - view

      Daniel H. the images are supposed to be an example of what the sensor may look like when not secured properly

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    • Jasmine Petit I would maybe move that image to the section up top, above where you can start writing. Then you can use the example in italics to explain what they are likely experiencing. 

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