What To Do When Your Cameras Won't Stay Connected

This article contains information on how to proceed if you have successfully paired your cameras, but they are not staying connected.

Please follow the steps below to troubleshoot your camera connection:

Check your camera’s LED indicator light. The indicator light will show as follows:

For the Indoor Camera: 

• Solid blue: Online and connected
• Blinking blue: Establishing a network connection or offline
• Solid yellow/orange: Powering on
• No light: Not receiving power or LED indicator has been turned off

For the Outdoor Camera:

• Solid blue: Online and connected
• Blinking blue: Establishing a network connection or offline
• Blinking red: Powering on
• No light: Not receiving power or the camera has entered a battery-saving mode.

Power off your camera. Wait 30 seconds. Power it back on. 

• For the Indoor Camera: Unplug the power from either the outlet or the camera itself. Wait 30 seconds and plug it back in. Allow 2-3 minutes for the camera to power back on. The light will turn solid blue on the front of the camera once it’s back online. 
• For the Outdoor Camera: Take the batteries out of the camera. Wait 30 seconds and re-insert them into the camera. The light will turn solid blue on the front of the camera once it’s back online. 

Power off the router and then power it back on. 

Unplug the router’s power and ethernet cords. Wait 30 seconds and then re-insert first the ethernet cord, then the power cord. Wait 5 minutes. Once you have done this, power your cameras off and back on (see step 2). 

Confirm your cameras are showing as “offline” on your other devices that use the Cove App. 

1. If you have another smart device, log into the cove app and pull up the live feed for the camera in question. Verify that the camera feed still shows as “offline.” 
2. Restart your smart device and pull up the app again. 

Check the distance from the camera to the router. You may need to move your camera closer to the router.

Most cameras tend to lose network connection 50 feet away from the router. Roughly estimate how far the camera is from the router and consider any walls or certain building materials that might reduce the range for that network coverage. Move your camera closer to the router and see if it goes back online. 

Run a speed test at the camera's location.

1. You can test your device's connection to the internet by visiting Google and running a speed test.

1. OR, open up the camera app on your iOS or Android phone or tablet and aim it at the square QR code above.  
2. A notification should appear that takes you to Google’s speed test.
3. When the website loads, select “Run Speed Test.”
4. Once you get the results, please compare them to the chart below. If your speed is above the number of cameras you have, please continue to the next step. Please contact your ISP for a speed boost if it is below that number. 

# Cameras (Indoor/Outdoor)	Minimum Upload and Download Speed Required
1	2.0 Mbps upload and download
2	4.0 Mbps upload and download
3	6.0 Mbps upload and download
4	8.0 Mbps upload and download.

Remove all other devices from your network.

Power down or place all other devices using your network in “airplane mode.” If the cameras stay connected with the other devices turned off, there are too many devices on the network. You may want to contact your ISP to upgrade your network or consider a stronger router. 

Delete and re-add your cameras: 

Check this article to learn how to delete, reset, and re-add your cameras.

Check your network settings.

Please check some of the settings listed in this article. If you are uncertain about how to check, please contact your ISP. 

What’s next?

If you get to this point and the cameras still will not stay connected, it could mean the cameras are incompatible with the network or conditions for those cameras to function. We would recommend taking advantage of our 60-day money-back guarantee at this point.