Camera Troubleshooting and App Monitoring

Cove offers several different cameras that come with cloud storage. In addition to cloud storage, some Cove cameras have extendable storage, meaning you can insert SD cards to extend the camera's ability to store footage. These cameras have extendable storage through SD cards: Eufy Indoor Camera Eufy Doorbell Camera (via the Chime) If you have one of these cameras and are looking for SD cards to extend their storage, here are a few links to recommended SD cards. Walmart Best Buy Amazon…

COVE SIMPLE - How to Delete the Camera Skybell Camera 1. Open the app and go to your main Security Screen. 2. Look for the three bars in the top left corner and tap on them. 3. Select "Settings" 4. Now, click on "Video" 5. Find the camera you want to delete and swipe it to the left. 6. Three icons should appear. Choose the trashcan. 7. Select "YES" to confirm the deletion. Kami Cameras In your app, navigate to your camera screen. Select the camera you want to delete. This will take you to the camera's live feed. In the top right-hand corner, select the cog to go to the camera's settings. Scroll to the bottom of settings and select "Delete Camera." Tap "Delete" to confirm the deletion of this camera. COVE CONNECT - How to Delete the Camera Go to the camera’s live feed. If the live feed doesn’t load, don't worry. Click on “Settings” (gear icon) in the top right. Scroll to the very bottom of the page and click on “Delete Camera.” You'll be asked to confirm if you want to delete the camera. Select “OK.” (Please note that all recordings sent to the cloud are not erased when you delete the camera. Once the camera is re-added, you can still access it, and if you have an SD card, it will still be stored there as well.) How to Reset the Camera If you are resetting your Cove Indoor Camera (the smaller camera with a black base): use a small paper clip or something narrow to press the button in the reset hole. The reset hole is located on the back of the camera in the top left corner next to one of the screw holes. It will have the word “Reset” next to it. Press and hold the paperclip in that slot for roughly 6 seconds or until it reports “Reset is Successful.” (Please note that the camera must be powered on for the other steps to be successful.) If this is the Cove Outdoor Camera: make sure the batteries are inserted and the camera is powered on. Unscrew the back and remove the camera.…

In order for your cameras to function properly, your internet connection must meet certain upload and download speed requirements. The chart below shows our recommendations for the minimum upload and download speed, depending on how many cameras you have. If you have multiple devices on your network and your cameras will not connect or stay connected, please check your network speed and compare it to the table below. # Cameras (Indoor/Outdoor) Minimum Upload and Download speed required 1 2.0 mbps upload and download 2 4.0 mbps upload and download 3 6.0 mbps upload and download 4 8.0 mpbs upload and download Please note that you are more likely to experience complications if you are trying to keep three or more cameras continually connected to your network. There are 3 ways we recommend checking your internet speed. You can check through speedtest.net. Click on the “Go” icon and it will start the test to show your network speed. You can visit Google’s speed test at this link. You can also access Google’s speed test by scanning the QR code below:…

Your cameras are a unique part of your Cove security system. They connect to the system using a WiFi connection rather than the radio connection used by the rest of your equipment. Because of this, there are some requirements your network must meet for your cameras to function properly with your system. Otherwise, the camera will not function correctly. This article will describe what to do to get your camera up and running and when you’ll need to reach out to your internet service provider (ISP). This article applies to you if you have not yet paired ANY Cove cameras to your network. If you’ve already paired at least one camera, please visit: What to do if your cameras won't stay connected. Basic Troubleshooting While setting up your cameras, you may see the following error message: Other common messages include: "Unknown SSID" "Unable to Connect" "Reset your Network" Any of these errors probably mean a network connectivity issue is preventing your camera from pairing correctly. Follow the troubleshooting steps here to resolve this issue. Step 1: Make sure your phone or tablet is connected to your WiFi. Please remember that you will need a 2.4 GHz bandwidth. If you aren’t sure if your WiFi network uses a 2.4 GHz bandwidth, please contact your internet service provider for assistance. Ensure your phone or tablet is not connected to a WiFi repeater. You need to connect directly to your router’s 2.4 GHz access point. Make sure your WiFi password is alphanumeric with no special characters. The camera will not be able to pair to a network password that contains any of the following special characters: !@#$%^&?*()_-+={}[]|\;’:”,/?. If your WiFi password does contain a special character, please change it to contain only letters and numbers. If you aren’t sure how to update your password, please contact your Internet Service Provider for assistance. Step 2: Make sure your tablet’s or phone’s operating software is up to date. For iOS, visit: https://support.apple.…