Camera Troubleshooting and App Monitoring

COVE SIMPLE - How to Delete the Camera Skybell Camera 1. Open the app and go to your main Security Screen. 2. Look for the three bars in the top left corner and tap on them. 3. Select "Settings" 4. Now, click on "Video" 5. Find the camera you want to delete and swipe it to the left. 6. Three icons should appear. Choose the trashcan. 7. Select "YES" to confirm the deletion. Kami Cameras In your app, navigate to your camera screen. Select the camera you want to delete. This will take you to the camera's live feed. In the top right-hand corner, select the cog to go to the camera's settings. Scroll to the bottom of settings and select "Delete Camera." Tap "Delete" to confirm the deletion of this camera. COVE CONNECT - How to Delete the Camera Go to the camera’s live feed. If the live feed doesn’t load, don't worry. Click on “Settings” (gear icon) in the top right. Scroll to the very bottom of the page and click on “Delete Camera.” You'll be asked to confirm if you want to delete the camera. Select “OK.” (Please note that all recordings sent to the cloud are not erased when you delete the camera. Once the camera is re-added, you can still access it, and if you have an SD card, it will still be stored there as well.) How to Reset the Camera If you are resetting your Cove Indoor Camera (the smaller camera with a black base): use a small paper clip or something narrow to press the button in the reset hole. The reset hole is located on the back of the camera in the top left corner next to one of the screw holes. It will have the word “Reset” next to it. Press and hold the paperclip in that slot for roughly 6 seconds or until it reports “Reset is Successful.” (Please note that the camera must be powered on for the other steps to be successful.) If this is the Cove Outdoor Camera: make sure the batteries are inserted and the camera is powered on. Unscrew the back and remove the camera.…

This article contains information on how to proceed if you have successfully paired your cameras, but they are not staying connected. Please follow the steps below to troubleshoot your camera connection: Check your camera’s LED indicator light. The indicator light will show as follows: For the Indoor Camera: Solid blue: Online and connected Blinking blue: Establishing a network connection or offline Solid yellow/orange: Powering on No light: Not receiving power or LED indicator has been turned off For the Outdoor Camera: Solid blue: Online and connected Blinking blue: Establishing a network connection or offline Blinking red: Powering on No light: Not receiving power or the camera has entered a battery-saving mode. Power off your camera. Wait 30 seconds. Power it back on. For the Indoor Camera: Unplug the power from either the outlet or the camera itself. Wait 30 seconds and plug it back in. Allow 2-3 minutes for the camera to power back on. The light will turn solid blue on the front of the camera once it’s back online. For the Outdoor Camera: Take the batteries out of the camera. Wait 30 seconds and re-insert them into the camera. The light will turn solid blue on the front of the camera once it’s back online. Power off the router and then power it back on. Unplug the router’s power and ethernet cords. Wait 30 seconds and then re-insert first the ethernet cord, then the power cord. Wait 5 minutes. Once you have done this, power your cameras off and back on (see step 2). Confirm your cameras are showing as “offline” on your other devices that use the Cove App. If you have another smart device, log into the cove app and pull up the live feed for the camera in question. Verify that the camera feed still shows as “offline.” Restart your smart device and pull up the app again. Check the distance from the camera to the router. You may need to move your camera closer to the router. Most cameras tend to lose network connection 50 feet away from the router.…

In order for your cameras to function properly, your internet connection must meet certain upload and download speed requirements. The chart below shows our recommendations for the minimum upload and download speed, depending on how many cameras you have. If you have multiple devices on your network and your cameras will not connect or stay connected, please check your network speed and compare it to the table below. # Cameras (Indoor/Outdoor) Minimum Upload and Download speed required 1 2.0 mbps upload and download 2 4.0 mbps upload and download 3 6.0 mbps upload and download 4 8.0 mpbs upload and download Please note that you are more likely to experience complications if you are trying to keep three or more cameras continually connected to your network. There are 3 ways we recommend checking your internet speed. You can check through speedtest.net. Click on the “Go” icon and it will start the test to show your network speed. You can visit Google’s speed test at this link. You can also access Google’s speed test by scanning the QR code below:…

Your cameras are a unique part of your Cove security system. They connect to the system using a WiFi connection rather than the radio connection used by the rest of your equipment. Because of this, there are some requirements your network must meet for your cameras to function properly with your system. Otherwise, the camera will not function correctly. This article will describe what to do to get your camera up and running and when you’ll need to reach out to your internet service provider (ISP). This article applies to you if you have not yet paired ANY Cove cameras to your network. If you’ve already paired at least one camera, please visit: What to do if your cameras won't stay connected. Basic Troubleshooting While setting up your cameras, you may see the following error message: Other common messages include: "Unknown SSID" "Unable to Connect" "Reset your Network" Any of these errors probably mean a network connectivity issue is preventing your camera from pairing correctly. Follow the troubleshooting steps here to resolve this issue. Step 1: Make sure your phone or tablet is connected to your WiFi. Please remember that you will need a 2.4 GHz bandwidth. If you aren’t sure if your WiFi network uses a 2.4 GHz bandwidth, please contact your internet service provider for assistance. Ensure your phone or tablet is not connected to a WiFi repeater. You need to connect directly to your router’s 2.4 GHz access point. Make sure your WiFi password is alphanumeric with no special characters. The camera will not be able to pair to a network password that contains any of the following special characters: !@#$%^&?*()_-+={}[]|\;’:”,/?. If your WiFi password does contain a special character, please change it to contain only letters and numbers. If you aren’t sure how to update your password, please contact your Internet Service Provider for assistance. Step 2: Make sure your tablet’s or phone’s operating software is up to date. For iOS, visit: https://support.apple.…

This article explains what you can do and adjust from the live feed page of the Cove App. The live feed page is where you'll access your camera feed. From here, you also have the option to listen in or broadcast your voice to the camera. You can make the footage fullscreen, take pictures, and manually record clips to save to your local device's storage. Below is an image of what the live feed will display. Each number represents a button and the breakdown below describes what each button does. Back Arrow: Located in the top left corner of the screen, this button will allow you to exit the live feed and go back to the main page. Camera Quality: This menu will allow you to toggle between SD( Standard Definition), HD (High Definition), or Auto. SD will run more smoothly without buffering times but will have lower image quality. "SD" is ideal for members who have a lot of network traffic or low network speeds. "HD" image quality is better but will buffer if there’s not a strong enough signal. "Auto" will adjust the quality and speed according to how strong of a network connection. Manual Recordings: The camera icon will allow you to record for as long as you want (or until the camera times out) manually and store the footage to your local device’s storage. To record an image manually, click on the camera icon. A red "record" button will appear near the center of the top of the screen with a timer counting upwards. To stop recording, click the "stop" button (which will be where the camera icon was initially), or close out of the app. Photo Mode: This icon allows you to take a screenshot of what the camera is currently viewing. When you click on that icon, it will take a picture of what the camera is currently displaying. The image will save to the device’s local storage. Microphone: This icon will allow you to communicate through the camera via the camera’s 2-way audio function. To start to broadcast your voice, press and hold the microphone icon and start talking.…