Panel Communication Failure

If you are experiencing Panel Communication Failure, we recommend completing the following troubleshooting steps:

• Reboot your panel
  1. Unplug your panel from the outlet
  2. Press and hold down the "Home" and "Call" buttons for 12 seconds
  3. Enter in your four-digit pin to reset your panel
  4. After your panel powers off, plug it back in
• Wait 2-3 minutes
• If the Red X is still showing over the cellular bars on the top left of the touch screen
• Complete a Cellular Test to restore panel communication
  1. Click "Settings" on the top right corner of your touch screen
  2. Enter your four-digit master code
  3. Select "System"
  4. Select "Test System"
  5. Select "Test" next to "Cellular Communication"
• Once the test is complete, the panel will return you to the "Test System" page and the test button will be green/teal