Panel Communication Failure

If you are experiencing Panel Communication Failure, we recommend completing the following troubleshooting steps:

  • Reboot your panel
    1. Unplug your panel from the outlet
    2. Press and hold down the "Home" and "Call" buttons for 12 seconds
    3. Enter in your four-digit pin to reset your panel
    4. After your panel powers off, plug it back in
  • Wait 2-3 minutes
  • If the Red X is still showing over the cellular bars on the top left of the touch screen
  • Complete a Cellular Test to restore panel communication
    1. Click "Settings" on the top right corner of your touch screen
    2. Enter your four-digit master code
    3. Select "System"
    4. Select "Test System"
    5. Select "Test" next to "Cellular Communication"
  • Once the test is complete, the panel will return you to the "Test System" page and the test button will be green/teal

Call 855.268.3669 for additional assistance or you can email Support from the Contact Us page

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