From the time you order your system, to when you finally get your system fully installed, we’ll reach out to you with several emails. Some of these emails will contain essential information about your new security system, while others will contain other offers. Here’s a quick list of the emails that you should make sure to keep an eye out for.

Order Confirmation

Subject: Your Cove Order is Confirmed
Triggered: Right after you place your order
This email includes:

• Your order summary
• Confirmation number
• Shipping address
• Safe word for your account
   

Note: Review carefully to ensure all information is correct.

Permit Information

Subject: New Home Security Permit Information
Triggered: After placing your order
Some cities/counties require a permit to install a monitored alarm system. This email provides:

• Monitoring station details for permit application
• Info about homeowner’s insurance discounts

For more information on the alarm permit, please visit this article.

Customer Portal Setup

Subject: Portal Signup ######-Cove
Triggered: After placing your order
You will need to use this email to sign up for your new customer portal account. To get started, click on the “Create My Password” button and create your password. Once you sign up on your Cove Customer Portal, you will be able to:

• Track your shipment
• Access billing info
• Order additional equipment
• View referral program and support articles

Shipping Notification

Subject: Cove Order Has Shipped ####
Triggered: When your order ships
This email includes:

• Shipping and tracking info
• Estimated delivery window
• Equipment list

Check carefully and reach out if anything looks off.

Delivery Confirmation

Subject: Your Cove System Has Arrived
Triggered: When your order is delivered
You'll get:

• Confirmation your package arrived
• A link to installation videos
• Setup tips to get started quickly

Certificate

Triggered: Once your system is installed
Once your system is installed, you should receive an email from Cove containing a certificate. You can forward this certificate to your homeowner’s insurance provider to qualify for a discount. Many insurance companies will give you a discount for installing a home security system. 

Payment Confirmation

Triggered: After your first monthly payment is processed
This confirms your payment and lets you know that your billing is set up. After this point, your preferred payment method will be billed monthly until you cancel your monitoring service.