Post-Installation

If you want to move a sensor to a location in a different room of your home, you’ll need to also remove the adhesive backing that came with your sensor. This article contains the instructions you’ll need to remove that adhesive from your wall. Tools Required: Small flathead screwdriver for door/window sensor removal Small Phillips-head screwdriver for Motion sensor removal Hair dryer/Blow dryer Thin and sturdy tool for scraping (such as a butter knife) Step 1 Open and remove the sensor so that only the sensor's casing is left. Below are the instructions for opening each of the sensors. Door/Window Sensor—Locate the larger piece of the sensor. Depending on how the sensor is mounted to the surface, you should see a small slit either on the top or bottom of the sensor. Place your hand over the sensor in order to catch any pieces that may fall. Now, place the small flathead screwdriver (or similar tool) into the slit and turn it sideways, either direction is fine. This should release the outer casing and the electronics inside. BE CAREFUL: Do not lose or drop the electronic piece as this could damage the sensor. There is no need to open the smaller magnet piece of the sensor. Glass Break Sensor—Grasp the glass break sensor and twist it counterclockwise until you can no longer twist it then pull it out. The mounting plate should be left if done correctly. Motion Sensor—On the bottom of the motion sensor, you will see a small rectangular indent, possibly with a small phillips-head screw in it. If so, unscrew the screw, and lightly press the plastic inside of the rectangle while at the same time pulling the sensor outward as that is a clip meant to hold it together. Smoke and Carbon Monoxide Detector—Grasp the smoke and carbon monoxide detector and twist it counterclockwise until you can no longer twist it, then pull it out. The mounting plate should be left if done correctly. Step 2 Use a hair/blow dryer to warm the surface at the edge sensor's casing.…

Understanding Panel Power Loss A/C Power Loss means that your panel is no longer receiving AC power. Fortunately, Cove has a built-in fail-safe with a backup battery that lasts up to 24 hours to ensure you are fully covered in the event of a power outage. The backup battery automatically recharges itself once the AC power has been restored. Causes Reasons for a Loss of AC Power could include but are not limited to: Issues with the electrical outlet Issues with the transformer (plug) The power cord The terminal on the panel The electrical circuit breaker Or the more likely issue, there is a power outage in your area Troubleshooting We recommend checking the following: Verify that the transformer (plug) is still properly secured to the outlet Verify that the outlet has power Verify that the outlet is not a GFCI (reset button outlet) or switch-controlled outlet Inspect the power wire for any damage Inspect the power terminal on the Cove touch panel for any damage Check your home's circuit breaker has not tripped and is on Verify that there is not a power outage in your area If all of these things appear to be in working condition call us at 855-268-3669…

As a homeowner, one of the great benefits of purchasing a security system is that you can receive a discount on your homeowners' insurance. Of course, your insurance company will want proof of monitoring so you will need to obtain a Certificate of Proof of Monitoring. Obtaining a Certificate We do offer Certificates for proof of monitoring; after your installation is complete, an email is sent to you. If you are unable to locate the email, you can test your system. 30 - 40 minutes after the test is complete you will be emailed a Certificate of Proof of Monitoring. If the email does not arrive, call 855.268.3669 and a member of our support team can manually create a certificate and email it to you.…

The purpose of this test is to verify the communication of your system with the monitoring station. Testing your Sensors Enter your Settings on the panel on the top right of your touch screen. Click System Click Test System Select the Test button next to Complete Sensor Signal Test The screen will turn Yellow and read Test will end in 10 minutes. The screen will then show a list of all of your sensors on the left and on the right, you will see the word Trigger. Walk around your home and open and close all of your doors and windows that have a sensor on them. If you have additional sensors such as motion sensors, smoke detectors, key remotes, flood sensors, etc., you will need to trigger those sensors as you did when you added the sensor to your system. (See the attached file for examples of how to trigger sensor) Once the test is complete the panel will return you to the "Test System " page and the test button will be green/teal…

If you have installed your sensors but now need to move them because you are: Remodeling your home Replacing a door Getting new windows Painting your walls or ceiling We recommend using a few simple techniques to remove your sensors: Twisting the sensor, till the adhesive pulls away from the wall Using a butter knife or razor blade Sliding a piece of dental floss between the sensor adhesive and the wall Using a wet rag or washcloth while twisting the sensor Removing your sensors Unplug your panel from the wall Press and hold both the Home and Call button down, at the same time for 12 seconds Enter your four-digit master code With your panel now powered off, you can begin to remove your sensors from their installation locations. Re-Installing System Once you have completed the remodeling of your home and installed your sensors back into their desired locations. Power on your Cove panel by plugging it into an outlet Wait three minutes for the Red X to go away from over the cell bars, on the top left of the panel screen Enter into your panel Settings Press System Press Test System Press the greyed out Test button next to the Complete Sensor Signal test Running the Complete Sensor Signal Test once you have re-installed your sensors, can give you the added confidence that your sensors are communicating with our monitoring station.…

If you need to replace the batteries for your different sensors, you can use the list below to assist you in locating batteries at both local and online retailers. Door and Window Sensors, Panic Buttons, and Key Remotes use CR2032 batteries. The Door/Window Sensors require two batteries, and the Panic Buttons and Key Remotes each use one. The CR2032 is a common battery and can usually be found at local stores like Wal-Mart or Target and can also be purchased online. Smoke/Heat/Freeze Detectors and Carbon Monoxide Detectors require three AAA batteries, so you can buy them almost anywhere, including online. The Motion Sensor uses CR123A batteries and uses one battery. This battery can usually be found at specialized stores like Batteries Plus and Best Buy. You can also purchase them online. Glass Break Sensors use two AA batteries. These are common and can be bought almost anywhere as well as online. Flood Sensors use one CR2450 battery. This battery can usually be found at specialized stores like Batteries Plus and Best Buy. You can also purchase them online. The Panel Backup Battery uses a proprietary custom battery not available through retailers. You will need to contact us if this battery needs to be replaced on your panel.…

An alarm permit is a registration that some alarm users need to obtain through their local city or county municipality. Most alarm permits are intended to help local authorities regulate false alarms. How to Register Alarm System? Most city or county municipalities have alarm registration information listed on their website or you can call the police department or local municipality. Who is responsible for the Alarm Permit? It is your responsibility as the customer to register your alarm system with local authorities. Some municipalities will fine alarm users for not properly registering their systems. (There are a few municipalities that require the company to register the customers' alarm system, in which case please notify us.)…