Alarm Event - AC Power Loss

Understanding Panel Power Loss

A/C Power Loss means that your panel is no longer receiving AC power. Fortunately, Cove has a built-in fail-safe with a backup battery that lasts up to 24 hours to ensure you are fully covered in the event of a power outage. The backup battery automatically recharges itself once the AC power has been restored.

Causes

Reasons for a Loss of AC Power could include but are not limited to:

• Issues with the electrical outlet
• Issues with the transformer (plug)
• The power cord
• The terminal on the panel
• The electrical circuit breaker
• Or the more likely issue, there is a power outage in your area

Troubleshooting

We recommend checking the following:

• Verify that the transformer (plug) is still properly secured to the outlet
• Verify that the outlet has power
• Verify that the outlet is not a GFCI (reset button outlet) or switch-controlled outlet
• Inspect the power wire for any damage
• Inspect the power terminal on the Cove touch panel for any damage
• Check your home's circuit breaker has not tripped and is on
• Verify that there is not a power outage in your area

If all of these things appear to be in working condition call us at 855-268-3669