When an alarm is triggered, Cove will automatically send you a text message that you can respond to in order to confirm or cancel the alarm. Additionally, you will be able to verify your alarm through the Cove Connect app with a function called “Alarm Verification.” When your system is in alarm mode, 2 buttons will appear on your screen:

Clicking “Confirm Alarm” will initiate a pop-up for you to verify that the proper authorities need to be dispatched. Clicking “Confirm” on that pop-up will notify our monitoring team to dispatch without the need for a call. 

Clicking the “False Alarm, Disarm” option will notify our monitoring team that no action is needed and your System will Disarm. The monitoring team will then disregard the alarm event. 

Please note: This alarm verification process is only available for a limited time after an alarm is initially triggered.  If the Alarm is not Disarmed or Confirmed, the monitoring team will call your contact list and notify the proper authorities.

If you have any additional questions about the alarm verification process, please reach out to our support team for further assistance.