Loss of Supervision Door/Window Sensors

When your sensors are experiencing a LOSS of SUPERVISION we need to identify if it is being caused by:

  1. The distance of the sensor from the panel
  2. A low battery or
  3. A bad sensor

DO NOT RESET THE PANEL

To test if your sensor is too far from the panel:

  • Change the location of the panel to be closer to the malfunctioning sensor (within 10-20 feet)
  • Test the sensor to reconnect it to the panel
  • Wait 48 hours to see if the issue persists

If moving the panel closer to the sensor does not resolve your issue

  • Try replacing the battery
  • Test the sensor to reconnect it to the panel
  • Wait 48 hours to see if the issue persists
  • If the sensor will not clear or continues the Loss of Supervision, we reach out to us and we will assist you. 
*Plus customers have a lifetime warranty available to use when replacing equipment
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