How to Use the Emergency Call Button

Understanding the Emergency Call Button

In the event of an emergency, it is always best to call 911 if possible. If not, the Cove Touch panel is the next best option. Press the Emergency Call button, to the right of the panel just below the Home button, to notify the central monitoring station of an emergency event. Medical, Police, or Fire emergency buttons will appear. Select the proper button and then press "Call" on the next screen. Cove Live Assist will activate and the monitoring center will communicate with you via the speaker and microphone located in your panel. This process was intentionally designed with multiple steps to limit false alarms.

Using the Call Button on the Panel

Follow these steps:

  1. Press the emergency call button
  2. Select the type of emergency (Medical, Police, or Fire) 
  3. Verify the emergency by pressing “call.”
  4. If you want to cancel the call, tap “Cancel” and enter your 4 digit passcode.

Call 855.268.3669 for additional assistance or you can email Support from the Contact Us page

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