Updating Your Panel Firmware

If you have recently received a notification from Cove that your firmware is out of date, you should also have received an SD card. Here are some brief instructions on how to update your Touch Screen Panel’s firmware, to ensure that your system is running smoothly.

1. Disarm your system. 

2. Insert the provided SD card into the slot on the top right corner of the panel until it clicks and the screen turns yellow. Make sure the gold connectors face toward the front (screen side) of the panel. Do not unplug the panel or remove the SD card until the firmware update is complete.

3. Make sure your panel is plugged into an outlet.

4. On the screen, select, “Yes,” when asked, “Update Firmware?"

5. Enter your master passcode. (If you never set one up, use 3333)

6. Your firmware update will start automatically and should take 2-3 minutes.

7. Wait for your panel to establish a connection. Once connected, you will hear, “Hi there, welcome to Cove.”

8. Create your master passcode and confirm it.

9. Hold both the home button and phone button for 5 seconds until you are taken to the home screen that says, “Hey, I’m ready to arm.”

10. You may now remove the SD card from the panel.

11. We recommend running a complete sensor signal test to verify everything is working.

Please do not hesitate to reach out to us if you have any questions or concerns about this process.